Question Need help, not receiving software updates in new s24 plus phone

[prospero44]

Hello @mustang7757 , thanks for your help. I did not want to risk doing something wrong that could affect my chance of requesting a refund or replacement. So, I explained the situation to the vendor and requested a fix, refund, or replacement. The in-house engineer changed the firmware to TMB, which came with April's security update, and I updated through the months till the most recent one (June). Even if I did not do it myself, your assistance helped me discuss the issue clearly with them.

Hello...just to inquire...after changing your csc to TMB on your s24 ultra, did you receive the one ui 7

 

[prospero44]

@sahmy Hello, If you want to just get OTA change the csc don't do the firmware stuff i had the same issue just changed csc to DSA and everything is working and getting updates.

Did you receive one ui7 after changing csc to DSA

 

[prospero44]

@sahmy Hello, If you want to just get OTA change the csc don't do the firmware stuff i had the same issue just changed csc to DSA and everything is working and getting updates.

Did you get one ui7 after changing to DSA

 

[mustang7757]

I just got s24+ that it's USA UNLOCKED
S926U1, MY CSC is GCF, XAA
, how can I fix it to be able to get software updates

I'm assuming you're using a US version in another country?

 

[prospero44]

I'm assuming you're using a US version in another country?

Yes...today I noticed my csc changed from GCF XAA, GCF XAA to XAA XAA, XAA XAA and I started receiving update, I didn't do anything to it

 

[mustang7757]

Yes...today I noticed my csc changed from GCF XAA, GCF XAA to XAA XAA, XAA XAA and I started receiving update, I didn't do anything to it

So now it's ok?
The CSC - GCF is your Sim card that's inserted and the XAA the last one won't ever change.

 

[prospero44]

I

So now it's ok?
The CSC - GCF is your Sim card that's inserted and the XAA the last one won't ever change.

I also noticed something else, when I got the phone and inserted my mtn sim card, the network signal was showing 4G+ , later at night I inserted my airtel sim card, it changed to LTE+, I now inserted my mtn sim back, it's still on LTE+

 

[prospero44]

I

I also noticed something else, when I got the phone and inserted my mtn sim card, the network signal was showing 4G+ , later at night I inserted my airtel sim card, it changed to LTE+, I now inserted my mtn sim back, it's still on LTE+

After updating to one ui 7 my network signal went back to 4g+

 

[mustang7757]

I

I also noticed something else, when I got the phone and inserted my mtn sim card, the network signal was showing 4G+ , later at night I inserted my airtel sim card, it changed to LTE+, I now inserted my mtn sim back, it's still on LTE+

Nothing you can do about that as you're using a phone for US market in another country.

 

[dangoesfast]

Hi guys, I think I have the same issue. I'm in Australia and purchased a device from an "Australian" company who shipped direct from hong kong, here's my info screens:






I got a notification a few days ago about a OneUI update, but I was in an area with terrible service so I waited to do it. Today the notification is gone, the Software Update screen says "Download and Install" but when I tap that it thinks for a second then says I'm up to date....





The retailer has been extremely challenging to deal with so I'm just going to try and fix it myself.

I found this thread a few months ago and figured I was going to flash different firmware. I'm comfortable with that if needed, but I see the option to just change the CSC as well and I'm not sure what to do. This is a $1700 device and I use it to generate income, so I just want to be sure I'm taking the right path before I go ahead.

I also see this:

Nothing you can do about that as you're using a phone for US market in another country.

My phone currently switches between LTE, 4G, and 5G. Does the statement above about only being able to use LTE apply to me?

Thank you

 

[mustang7757]

Hi guys, I think I have the same issue. I'm in Australia and purchased a device from an "Australian" company who shipped direct from hong kong, here's my info screens:


View attachment 371991

View attachment 371992

I got a notification a few days ago about a OneUI update, but I was in an area with terrible service so I waited to do it. Today the notification is gone, the Software Update screen says "Download and Install" but when I tap that it thinks for a second then says I'm up to date....

View attachment 371993

View attachment 371994

The retailer has been extremely challenging to deal with so I'm just going to try and fix it myself.

I found this thread a few months ago and figured I was going to flash different firmware. I'm comfortable with that if needed, but I see the option to just change the CSC as well and I'm not sure what to do. This is a $1700 device and I use it to generate income, so I just want to be sure I'm taking the right path before I go ahead.

I also see this:



My phone currently switches between LTE, 4G, and 5G. Does the statement above about only being able to use LTE apply to me?

Thank you

You have 2 different versions on your device, did you flash the s23 to your s24 using CSC? This will never get updates .

You are using a US version overseas?


Look at the screenshot I'll point out in your screenshot in red circle which is not supposed to be unless someone flashed with a different CSC

The model number with DS at the end the US version never had one which stands for (Dual SIM) only international.