- Dec 21, 2017
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Hi,
I purchased Nexus 6p around April 2016. It was working fine until yesterday where I made an OTA update after I received a notification asking me to update the system software. The phone restarted after the install and got into a bootloop. It is now stuck with GOOGLE logo and keeps restarting indefinitely (as long as battery is charged). I contacted Google customer services and they directed me to Huawei. Huawei responded stating that they would charge about $300 - $400 to service the phone and also did not provide an assurance that they would be able to fix the phone or provide a replacement since its out of 1 year warranty. I had even contacted B&HPhotoVideo from whom I had purchased the phone. They washed off their hands by stating they cannot help and I need to contact Huawei or Google.
I looked online to see if there are any solutions available for me to fix it by myself, unfortunately there are no fixes for the bootloop issue that I have. I am not able to go to recovery mode too. When I select recovery mode option it again gets into bootloop. Since this issue has occured after the OTA update and I request to google or Huawei to look into issue and provide me appropriate fix!
Hope to hear from Google or Huawei!!
Thanks,
Prasad
#google #Huawei
I purchased Nexus 6p around April 2016. It was working fine until yesterday where I made an OTA update after I received a notification asking me to update the system software. The phone restarted after the install and got into a bootloop. It is now stuck with GOOGLE logo and keeps restarting indefinitely (as long as battery is charged). I contacted Google customer services and they directed me to Huawei. Huawei responded stating that they would charge about $300 - $400 to service the phone and also did not provide an assurance that they would be able to fix the phone or provide a replacement since its out of 1 year warranty. I had even contacted B&HPhotoVideo from whom I had purchased the phone. They washed off their hands by stating they cannot help and I need to contact Huawei or Google.
I looked online to see if there are any solutions available for me to fix it by myself, unfortunately there are no fixes for the bootloop issue that I have. I am not able to go to recovery mode too. When I select recovery mode option it again gets into bootloop. Since this issue has occured after the OTA update and I request to google or Huawei to look into issue and provide me appropriate fix!
Hope to hear from Google or Huawei!!
Thanks,
Prasad
#google #Huawei