"Not Enough Memory. Delete Some Items."

bk3

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May 14, 2017
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My phone is a Samsung Galaxy Exhilarate and I have had it since April. I like it quite a bit and this memory problem is the only one I have ever had. I just finished chat with an ATT agent on this problem after searching for two days. Mine began yesterday after using Voice Command for texting for a few hours. I haven't added any music or apps in several days and was able to access Gallery and Music with no problem before using the Voice Command App. The only thing I did was download some pics from Facebook in the last few days. I first noticed I couldn't open my Music. Then I noticed I couldn't access Gallery although I could reach my pics and vids by opening the camera and tapping the small icon for Gallery. In this way, I was able to delete some pictures I didn't want. When this didn't stop the memory error messages, I then deleted every downloaded file I could find, a few apps, cleared a bunch of text messages and cleared Data on yahoo Messenger. Restarted my phone. Didn't work. I then found out I couldn't download pics from the Internet. It said not enough memory. I also couldn't view pics sent as text messages. Same message: Not enough memory. I had 1.25GB of music, about 500MB of pictures and videos, about 10 apps and games I had downloaded from Google Play Store and about a dozen downloaded pictures.

This is what the tech from ATT had me do.

The first thing the tech had me do was go to Settings, Applications, Running and shut down all running apps with the exception of the Settings app, of course, and Google Services and Google Keyboard would not shut down. Without restarting the phone, she had me go to Downloaded apps and one by one clear all data and stop each app. I did that. Again, Google Keyboard wouldn't stop but tech said that was fine. Without restarting the phone, I was again asked to check if Gallery or Music would open. No. I was then asked to go to the Web application, open it, tap on settings (bottom), privacy and security and to clear cache, history, cookies, form data, location access and passwords. We checked available phone memory after I did that. It was about a 100MB greater but still could not access Gallery or Music. Please keep in mind all this was done without restarting the phone. I then uninstalled every app I had ever put on it. (Made my home page quite bare.) I connected phone to computer and moved all of my my pics and vids in the DCIM folder to the computer and every song except one from the Music folder. I was asked to check the Gallery and Music apps again and still got an error.

FINALLY I was asked to restart my phone and when it reloaded I was able to access the Gallery and Music apps. I want to note that when I opened the Gallery, there were many pictures under Camera, several under downloaded, a handful under an app I had deleted called Perfect365, 1 screenshot, and blogger pictures which I have no clue where they came from. These pictures were not in the folders when I connected my phone to the computer. Possibly they are on the SD Card? I have yet to explore that.

Bottom line is all these steps together worked but I am curious as to what part actually did it. I can't help but wonder at what point I could have restarted my phone and it worked.

If you try these steps will you restart your phone after each 'step' and tell us if that worked? I really hope this helps others as it is a frustrating and baffling problem.

Have a good one!

Old post I know but for info I tried the first part of this fix (i.e. shutting down all running apps apart from the ones mentioned) also deleted a couple of apps (You Tube and Zedge) and then restarted phone. Problem fixed, can now access Gallery without that Not enough memory error message. Great
 

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