"The Blame Game"....who is responsible from this point forward?
I read this article while walking to work this morning and felt that it had a lot of valid points:
You Can't Blame Samsung
At this time Samsung has issued a recall on
all phones and all carriers (in the US) are offering replacement phones until the Note 7 can be replaced with a ‘safe’ device. Yet, stories about phones exploding are continuing to trickle in.
The question really becomes:
Who is to blame from the point of recall forward?
This is sort of a double edged sword.
Yes, Samsung unleashed a dangerous device on the market and it has caused damage to not only property but to people’s physical being as well.
However, they did acknowledge this and worked quickly to
A) Issue the recall and B) Work with carriers to get refunds or replacement devices into the hands of owners.
So who is to blame now?
I am guilty of still having my ‘original’ Note 7. I have to say that I still have mine as, when the recall was first issued, TMO’s recall procedure was abysmal. My options were to get a refund and go phoneless until the new N7’s hit the market or return my N7 and buy a replacement device which I might then be stuck with should the new N7’s not release within the return period for the device I had to buy.
However, as of today TMO is offering to send out a replacement device. Pair that with the notion that rumors are swirling that replacement N7’s might not hit the hands of those that want them until October or November and you better believe that I have a shiny new S7 Edge on the way to my mailbox as I type this.
I digress though, the fact is that
there are people that are choosing not to participate in this recall. Heck, I bet there are people that will keep their old N7’s even after a plethora of replacement units hit stores.
Hours/days/weeks/months/years down the road will there ever be a point where Sammy will be able to put their foot down and say "We warned you!" and refuse to pay damages without looking like the 'bad guy'?
So the question here is:
Who is to blame for phones that explode after the official recall was put into place?