These phones don't cost them even 20% of what they charge us to actually make them. Sure there is new tech that goes into them but that translates into all the other phones/tablets they make for that year. They spend sooooo much on advertising too. But like almost all products especially electronics, it's typically around 15-20% of what we pay that it costs them make the product. So they're taking a hit sure, more so with investors and the public eye. Financially they had an expectation of what the Note 7's revenue would generate for them in the 2nd half of the year and they're wanting to hold on to as much of that as possible. Remember, at Samsung if you don't do better then the previous versions sales, your more then likely asked to leave. They could easily afford to give everyone a crisp $100 to retain/attract customers because of this situation but right now I think they're trying to get their product back into everyone's hands before something else is placed there.
I think they've done all they can with this so far....jumped on it right away....no questions about exchanges/loaners/quick turn around. If it wasn't for the CSPC, I really believe we'd be getting our replacements this week. Verizon rep on the phone and at my local both suggested over the weekend that replacements should be in to stores beginning of this week. I understand the CSPC's checking everything and that's fine-we might not get them for another week to even a month, but it sounds like Samsung would have had these to us about now, just like in the UK.