Rakuten "Samsung did not provide cash back for this purchase"

[BerryBubbles]

I do have it on my Edge browser and it used to popup but it hasn't popped up in a while so that is why I am confused. And Samsung is no help at all their telling Rakuten I clicked on another cash back app right before I finished my transaction but noone can tell me who it was. And Sasmung said let me trasnfer you to promotions ecommerce something and I got the Appliance Dept and then I got hung up on twice it's ridiculous. And they still never credited our card $50 bucks cause my husband never got his RSVP mine showed 150 I got free buds his would onl;y show a 100 and I was told it's a glitch in the website keep trying mine finally said 150 but his never did so he had to pay $50 for the same buds I got free. It's crazy!

Now she said this is promotions can I help you I said yes and it went straight to a recording and it wont shut up please stay on the line or text help to this number. It's so bad I just give up and am tired of trying!

There's a point where it's probably not worth the struggle, stress & time you have to invest (depending on the dollar amount). I would probably let it go also.

 

[Rose4uKY]

There's a point where it's probably not worth the struggle, stress & time you have to invest (depending on the dollar amount). I would probably let it go also.

I did I spent took much time this morning and got tired of getting hung up on transferred to the wrong depth. Than one time the supervisor said can I help you I said yes and all of a sudden it went to a recording of you need help you can text to so and so number it please stay in the line. I hung up and am done with it. Rakuten said they can offer me $50 I just saw in an email but it's not in my account so I don't know what that is about.

 

[Rose4uKY]

I'm confused too, as I can look at my Microsoft Cashback account, and there hasn't been any activity on it for over a year. I don't have any other cash back type apps. Rakuten hasn't actually told me what the problem is with my account and Samsung yet, so maybe I'm just jumping to the wrong conclusion.

I hope you get yours straightened out. I wouldn't be surprised if these issues are related to the problems Samsung's website was having at the beginning of preorders.

Well I gave up I am done dealing with it. I checked Microsoft and and have a Zero balance. A while back I noticed a 27 something balance and didn't know I had used it and cashed it out. It used to auto pop up on my pc I use Edge browser but I haven't seen it lately. I used one called Be Frugal a few times and they never gave me my 16% Macy's cashback and I was in the store to buy and purposely did online for pickup and left and I sent them my receipt and everything it's crazy. But Rakuten told me Samsung kmows nothing about it I wasted my time calling them yesterday. They said it's a totaly different department that only they deal with. But he said the $50 they gave me is a reward and next time I activate Rakuten and buy something I will get $50 off.

 

[trucksmoveamerica#AC]

There's a point where it's probably not worth the struggle, stress & time you have to invest (depending on the dollar amount). I would probably let it go also.

You are correct. I didn't even bother with ratuken this time. My ratuken account still shows I have $75 coming from the S23U. Says my big fat check will come next week, I'm not holding my breath.

 

[BerryBubbles]

You are correct. I didn't even bother with ratuken this time. My ratuken account still shows I have $75 coming from the S23U. Says my big fat check will come next week, I'm not holding my breath.

Hoping for the best!

 

[fresca2u]

I finally received a reply from Rakuten support from asking them why my Samsung purchase was not being credited.

"Rakuten has yet to receive credit for this Samsung order, but we went ahead and added the Cash Back for this purchase to your account.

Please note that for future Cash Back inquiries, we may need to submit them to the store for review, which can take a little while to resolve."

So I am now showing a credit for $69.30 on my phone purchase. It's not a done deal until it's in my PayPal account, but I'm hopeful now.

 

[bhatech]

They haven't credited me as well, it's always been 50/50 for me and I have no energy to follow up with them. I think from next time I'll just bother to use them.

 

[Bkdodger1]

I finally received a reply from Rakuten support from asking them why my Samsung purchase was not being credited.

"Rakuten has yet to receive credit for this Samsung order, but we went ahead and added the Cash Back for this purchase to your account.

Please note that for future Cash Back inquiries, we may need to submit them to the store for review, which can take a little while to resolve."

So I am now showing a credit for $69.30 on my phone purchase. It's not a done deal until it's in my PayPal account, but I'm hopeful now.

You're good now you will see it in the next check

 

[Village_Idiot]

So I am now showing a credit for $69.30 on my phone purchase. It's not a done deal until it's in my PayPal account, but I'm hopeful now.

It's not a done deal until it's in your bank account or in your pocket... Jus' sayin'.

 

[fresca2u]

Agreed, not counting those Rakuten chickens yet

 

[Mike Dee]

Rakuten gave me credit finally

 

[kide#WN]

Rakuten gave me credit finally

Glad it worked for you. Still nothing for me yet. Probably will be rejected.

 

[fresca2u]

Mine is now showing "confirmed" with a payout date of May 15.

 

[jtfwTX]

After my most recent email, I was finally credited the cash back amount. It's in my account now. Finally. Now I can relax lol. Keep squeaking everyone until you get your money!

 

[trucksmoveamerica#AC]

After my most recent email, I was finally credited the cash back amount. It's in my account now. Finally. Now I can relax lol. Keep squeaking everyone until you get your money!

Don't relax yet... This is from my S23U last year it was supposed to send out yesterday and as you see it's now may

 

[jtfwTX]

Don't relax yet... This is from my S23U last year it was supposed to send out yesterday and as you see it's now may

That's very strange. To me it would seem those are 2 different things. Your cash back amount and the threshold on when your big fat check is cut/sent.
Have you asked why your check is delayed 3 months?

 

[trucksmoveamerica#AC]

That's very strange. To me it would seem those are 2 different things. Your cash back amount and the threshold on when your big fat check is cut/sent.
Have you asked why your check is delayed 3 months?

Delayed 3 months?? It's delayed over year. Yes I have and I decided to ask them again just now. I had to go thru the process of emailing them to get the cash back in the first place like so many on here, heck I had to email them to get the referral bonus for referring someone. If you are wondering, the person I referred also had to email several times to get their cash back.

As you pointed out.. You have to be very squeaky with this company. I was just cautioning you don't get to comfy yet, you might have to squeak in middle of May again.

 

[Mike Dee]

Don't relax yet... This is from my S23U last year it was supposed to send out yesterday and as you see it's now may

Are you saying you had a different check date and they changed it? I typically don't have an issue with them. I did the first time I used them several years ago but a simply inquiry email took care of it just like this time. This time I think it was triggered by the Microsoft cash back. Once I have a check date I have never had a problem.

 

[trucksmoveamerica#AC]

Are you saying you had a different check date and they changed it? I typically don't have an issue with them. I did the first time I used them several years ago but a simply inquiry email took care of it just like this time. This time I think it was triggered by the Microsoft cash back. Once I have a check date I have never had a problem.

It's been extending every quarter. It showed Feb 15 2024 for check to be mailed, now it shows May 15, 2024. I just emailed them this morning.. We'll see what happens

 

[Mike Dee]

It's been extending every quarter. It showed Feb 15 2024 for check to be mailed, now it shows May 15, 2024. I just emailed them this morning.. We'll see what happens

Very strange for sure