Received 7 defective Nexus 7's and Google is now refusing RMA's

[ManBearPig618]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I certainly hope you put as much effort into your job as you expect from others. It's a $249 tablet that was mass produced, of course some are going to have issues. Your test for light bleed is set up for the tablet to fail. I imagine most tablets would fail that test. Just for fun I took my C60 tablet into a closet and performed your test, guess I got lucky or either I don't notice what it is that caused you to return 7 devices.

I'm not sure who your referring to, but yes, I put as much effort into my work as I expect from others. Of course some are going to have issues - that's understandable. But it's also understandable that when those tablets make their way to consumers' hands, they have a right to exchange them. I'll repeat what I said before: this is not an indictment of Google or Asus in any way...it's just saying that a substantial amount of defective tablets were shipped, and people that purchased them get to return them for a product that conforms with its description.

And trust me, I went through four at launch before I gave up. I finally gave it one more shot yesterday and got a C70 that has only really, really slight screen lift. I'm more than happy with it. But the first four I got were plainly defective. It wasn't a matter of me being "picky"...it was a matter of them not being usable for their intended purpose.

I'm happy for anyone that got a good unit (which there are clearly many). But that doesn't mean that people complaining about manufacturing defects are automatically in the wrong. It doesn't matter if they've gone through 1, 2, 4, or 8....a lot of tablets shipped defective and I can personally attest to the fact that Google continued, at least during the early period, to send defective units through the RMA process.

For the record, here's a picture of what light bleed can look like. This isn't my picture (I didn't photograph any of my early N7's), but it's a sample of what light bleed can look like:

http://1.bp.blogspot.com/-qm4Zh5iSLrs/UAncxFClSDI/AAAAAAAAH9M/OjEtH5ne8og/s1600/nexus7.jpg

I think we can all agree that no one wants their tablet to do that. Moreover, I think light bleed pales in comparison to the frequency of screen lift. So before everyone criticizes people for going through 4+ units, can we at least stop and think that just maybe, people have gotten several defective units? I can tell you it's happening.

 

[pauldroidr2d2]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I certainly hope you put as much effort into your job as you expect from others. It's a $249 tablet that was mass produced, of course some are going to have issues. Your test for light bleed is set up for the tablet to fail. I imagine most tablets would fail that test. Just for fun I took my C60 tablet into a closet and performed your test, guess I got lucky or either I don't notice what it is that caused you to return 7 devices.

I don't care if an item is $100, or $1,000,000,000. I expect to get what I've paid for. If I've paid for a tablet, I do expect it to be defect free. Yes, I do understand that in the production process there to be mistakes and such. But, I also expect the company, or retailer selling me that product to stand behind it.

We sure as heck know that our service providers for our phones have an issue standing behind the products they sell after 14 days have elapsed. Their solution of course is to provide people with used phones, whoops, I mean certified like new. It seems most of those devices when sold are sold with numerous and sometimes many known bugs that in many cases are never resolved.

 

[cammykool]

it is hard to know what people are experiencing but someone may be experiencing this when they say light bleed but they should not return it? it is just in their head?


http://cdn.pocketnow.com/wp-content/uploads/2012/07/Nexus7Backlight.jpg


Sent from my Nexus 7

That's a scary light bleed

Sent from my Nexus 7 using Tapatalk 2

 

[cammykool]

It took 3 RMA's for Google to get it right with me my third one (current) had screen flicker and the flashing lines. I flashed Motleys kernel from XDA and my unit is perfect.

(C70)

Sent from my Nexus 7 using Tapatalk 2

 

[mitfits2]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I received my first N7 a week ago from Google with dead pixels. My RMA arrived today with two gray/deadish pixel spots that I was considering overlooking until I noticed significant screen lift on the left side. As much I love this tablet, after extensive research on the high number of others with these issues, I'm probably not going to try a third, at least not from Google. Both are SSN C07, so I'm hopeful the future productions will have non-defective devices, but I'm two for two now, so it looks grim :'( I even went to the extent of trying pixel fixers, but no luck. Sooooo bummed!

 

[anakin_sw]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I received my first N7 a week ago from Google with dead pixels. My RMA arrived today with two gray/deadish pixel spots that I was considering overlooking until I noticed significant screen lift on the left side. As much I love this tablet, after extensive research on the high number of others with these issues, I'm probably not going to try a third, at least not from Google. Both are SSN C07, so I'm hopeful the future productions will have non-defective devices, but I'm two for two now, so it looks grim :'( I even went to the extent of trying pixel fixers, but no luck. Sooooo bummed!

I bought one at Walmart which also had grey/deadish pixels. I guess this is a new problem that's popping up in their production. I actually was going to overlook it and just suck it up and keep this one. Until today, where I was playing Pinball Arcade and I could feel the screen "popping" when I'd press the left flipper. The screen is also very marginally raised on the left hand side, but there's a sweet spot, where if you press, the screen pops. Another bad Nexus 7 back to Walmart. In addition, received another Nexus 7 from Walmart via mail this time (a fabled C08) and there's some light bleed on the top of the screen. Considering keeping it as I'm just tired of playing this stupid game. I might also dunk it in the toilet in an attempt to fix it and then return it. Kidding, I'd never do that. But seriously, I'm up to 10 for 10 defective Nexus 7's.

 

[pauldroidr2d2]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I bought one at Walmart which also had grey/deadish pixels. I guess this is a new problem that's popping up in their production. I actually was going to overlook it and just suck it up and keep this one. Until today, where I was playing Pinball Arcade and I could feel the screen "popping" when I'd press the left flipper. The screen is also very marginally raised on the left hand side, but there's a sweet spot, where if you press, the screen pops. Another bad Nexus 7 back to Walmart. In addition, received another Nexus 7 from Walmart via mail this time (a fabled C08) and there's some light bleed on the top of the screen. Considering keeping it as I'm just tired of playing this stupid game. I might also dunk it in the toilet in an attempt to fix it and then return it. Kidding, I'd never do that. But seriously, I'm up to 10 for 10 defective Nexus 7's.

Are you able to post pics of it? I'm curious to see what it looks like?

 

[ScandaLeX]

Are you able to post pics of it? I'm curious to see what it looks like?

Yea.....pics!!!!
I don't know anyone as unlucky as you in the tab dept.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Frankly, I wish I had taken pictures of every bad Nexus 7 too. There's nothing I'd love more at this point than to buy a URL for $20 and start a blog to document my experience with the Play Store and the Nexus 7. It would certainly be money well spent. I can tell you though that I am picky and also unlucky as Hell. The problems I've found are legit..they might not be problems that other people look for...which is probably why many people do not detect them. I've spent the better part of my life in the cellular engineering realm...I'm discerning in the products I buy, but I do understand a certain tolerance for faults. I will say that when I purchase a product that is essentially a screen, you expect that screen to be spot on when it's produced by a major corporation such as Asus (who I exclusively buy only Asus motherboards, components and laptops) and co-produced by Google. The Nexus 7 is advertised as "The Google Tablet", not as "A Value Tablet" that's sold at Walgreen's. They wouldn't even mention launch partners in their keynote and implied that it is exclusive to the Google Play Store. With that, I have an expectation that if they want to play in the premium market, they should deliver a polished product and top notch support. In my experience, they have failed at both. I feel a duty to other consumers to at least let them know my experience. I certainly would have loved to have read a post like this prior to embarking on the endless exchange of Nexus 7's and undue frustration brought upon by being an early adopter and placing faith in the Google Play Store.

You feel you have a duty to tell the world how anal you are? If I was Google I'd tell you to sling your hook too!!

The N7 is a high spec, cheap as chips tablet! If you expected perfection then pay Apple prices! At the price you paid expect corners to be cut and face facts its not like you've experienced Xbox RROD levels of failure is it?

My N7 isn't perfect but I paid 200 notes for it so accept it! I suggest you should too or go out and pay a whole lot more!!

 

[ScandaLeX]

You feel you have a duty to tell the world how anal you are? If I was Google I'd tell you to sling your hook too!!

The N7 is a high spec, cheap as chips tablet! If you expected perfection then pay Apple prices! At the price you paid expect corners to be cut and face facts its not like you've experienced Xbox RROD levels of failure is it?

My N7 isn't perfect but I paid 200 notes for it so accept it! I suggest you should too or go out and pay a whole lot more!!

And this here ladies and gentlemen is the reason why it's ok to put defective products on the market....you should just accept it!

Let's look at it like this. Google decided to jump into the tablet market. It shouldn't matter what device they were trying to compete with. The fact remains the Nexus 7 *IS* Googles flagship tablet and as such should be expected to be relatively free of defects.
Google choose to sell this tablet at $200/$250. They could have made the price higher....they didnt.
The performance of the device is also a selling point and with that, how can someone be expected to enjoy the experience when the flaws that stand out overshadow that experience?

I can be anal too. What's sad is when people demean others who aren't accepting of defects. Personally I hope he keeps returning the defective devices. Maybe Google/Asus will step up their QA.


Tap'n from my White SGT2 7.0 SE

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

And this here ladies and gentlemen is the reason why it's ok to put defective products on the market....you should just accept it!

Let's look at it like this. Google decided to jump into the tablet market. It shouldn't matter what device they were trying to compete with. The fact remains the Nexus 7 *IS* Googles flagship tablet and as such should be expected to be relatively free of defects.
Google choose to sell this tablet at $200/$250. They could have made the price higher....they didnt.
The performance of the device is also a selling point and with that, how can someone be expected to enjoy the experience when the flaws that stand out overshadow that experience?

I can be anal too. What's sad is when people demean others who aren't accepting of defects. Personally I hope he keeps returning the defective devices. Maybe Google/Asus will step up their QA.


Tap'n from my White SGT2 7.0 SE

Low quality build is not a defect! If the screen creaks or lifts clear of the bezzel then that isn't a fault - its just lower standard build!! Google choose to release at a low price point with a high spec! Would you rather it be less for more?

If you think so then your on the wrong forum - you should be looking at another that starts with an A!! There's plenty of other Tablets out there at a higher price point and no doubt better build quality so go buy one of those instead of moaning about the quality of a budget one!!!

 

[mitfits2]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Hopefully I won't get bashed for my opinion, because it's my opinion, and I'm certainly okay with it if someone doesn't agree, so please don't torch me... One of the reasons I purchased a Nexus 7 is that I don't want to give "A" anymore of my money and really wanted to try an Android device (mainly because A's solution to things is typically, "sorry it can't be fixed, you have to get a new one, so give us more money" when you know you can easily fix it yourself or at an aftermarket repair place). I purchased the 16 GB, so it's not just pocket change (also adding the price of forced 2-day shipping method at $14). The fact of the matter is, they're advertising the N7 for it's stunning screen and it's being so perfect for gaming, but a screen with permanent dark spots is not stunning, and a front surface that isn't stationary and creeks when pressed certainly isn't game worthy, plain and simple. I only want what was advertised to be the product I would receive, and if that isn't being provided on the majority of these devices, then it's false advertising. Yes, I would rather have spent $300 for the device and have it be perfect than $249 with multiple defects, and would be happy to do so now if it was an option. As I mentioned, I'm 2 for 2 on defective devices shipped to me directly from Google, and though I do very much want to have the promised device, I'm not sure I would be willing to go through several in hopes of finding one. But, I think that Google does need to take notice and take steps to ensure better production going forward, and they're only going to do that if they're aware of the number of defects (ie returns). Rumor has it the new mini that will be coming out from the competition will be in the same price range, and based on past experience with those products, I would be very surprised if the quality would have these same issues. If that's the case, then N7 really will have no choice but to step it up on the quality or fall to the wayside. Unfortunately, it doesn't say much for Google if they decide to wait until that time to have these issues resolved, but only time will tell. The customer service seems good (TBD after I call about my replacement device being defective), but replacing a defective item with another defective item still doesn't work.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Hopefully I won't get bashed for my opinion, because it's my opinion, and I'm certainly okay with it if someone doesn't agree, so please don't torch me... One of the reasons I purchased a Nexus 7 is that I don't want to give "A" anymore of my money and really wanted to try an Android device (mainly because A's solution to things is typically, "sorry it can't be fixed, you have to get a new one, so give us more money" when you know you can easily fix it yourself or at an aftermarket repair place). I purchased the 16 GB, so it's not just pocket change (also adding the price of forced 2-day shipping method at $14). The fact of the matter is, they're advertising the N7 for it's stunning screen and it's being so perfect for gaming, but a screen with permanent dark spots is not stunning, and a front surface that isn't stationary and creeks when pressed certainly isn't game worthy, plain and simple. I only want what was advertised to be the product I would receive, and if that isn't being provided on the majority of these devices, then it's false advertising. Yes, I would rather have spent $300 for the device and have it be perfect than $249 with multiple defects, and would be happy to do so now if it was an option. As I mentioned, I'm 2 for 2 on defective devices shipped to me directly from Google, and though I do very much want to have the promised device, I'm not sure I would be willing to go through several in hopes of finding one. But, I think that Google does need to take notice and take steps to ensure better production going forward, and they're only going to do that if they're aware of the number of defects (ie returns). Rumor has it the new mini that will be coming out from the competition will be in the same price range, and based on past experience with those products, I would be very surprised if the quality would have these same issues. If that's the case, then N7 really will have no choice but to step it up on the quality or fall to the wayside. Unfortunately, it doesn't say much for Google if they decide to wait until that time to have these issues resolved, but only time will tell. The customer service seems good (TBD after I call about my replacement device being defective), but replacing a defective item with another defective item still doesn't work.

Cheap and just released are never a good combo, manufacturing has to be stepped up and margins have to be made! The more faulty screens that fail QC tests the higher the average component cost - fine if your Apple and your doubling your money but an issue if your on break even! Google wanted a mass market price point so the cheaper the better and from what I have heard customer service generally has been good but when someone returns 8 units then they deserve to have the manufacturer refuse any more exchanges - I'm sorry but I refuse to believe that every single unit wasn't of a satisfactory quality for the price point sold! Google don't have to say its a budget device - the price point tells you this and if you can only afford Apples then don't complain that they don't taste like Kiwi fruit!

From my own personal experience I think that other than the screen quality the N7 is built better than the galaxy tab 10.1 - a device I paid twice as much for half as powerful a year ago that creaked plenty!!!

BTW if you believe that Apples iPad Mini will be anywhere near the price point per spec that the Nexus is then I'm pretty sure you will be deluding yourself.

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

You feel you have a duty to tell the world how anal you are? If I was Google I'd tell you to sling your hook too!!

The N7 is a high spec, cheap as chips tablet! If you expected perfection then pay Apple prices! At the price you paid expect corners to be cut and face facts its not like you've experienced Xbox RROD levels of failure is it?

My N7 isn't perfect but I paid 200 notes for it so accept it! I suggest you should too or go out and pay a whole lot more!!

This, my friend, is one of the most ridiculous things I have ever heard. If you drive a lower priced car, does that mean your brakes won't work as well as those on BMW? Would you be OK with your brake pedal "lifting" itself off it's mount? Or how about the steering wheel coming loose? Or maybe your headlights would flicker at times, much like the screen flicker the N7 experiences on defective devices. Would you have any issues with that, or "accept" it as you say, just because you paid less for the car?

See, price doesn't have anything to do with it. You can build a quality product and sell it at a good price. Amazon Kindle Fire, a good example. Basically a BlackBerry PlayBook but a different OS. My PlayBook is rock solid, so is the Fire which sells at $199.99.

 

[ManBearPig618]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Low quality build is not a defect! If the screen creaks or lifts clear of the bezzel then that isn't a fault - its just lower standard build!! Google choose to release at a low price point with a high spec! Would you rather it be less for more?

No, it's a fault. This is evident from the plain fact that there are so many "fault-free" tablets. There are implied warranties when you buy a product that they are fit for their particular purpose. I'm pretty sure a loose screen on a tablet blatantly violates that warranty seeing as how the entire point of a tablet is to sit around and press on its screen.

Whatever price point Google and Asus decided to release the Nexus 7 at is irrelevant when you are talking about manufacturing defects. Google released it at the price point they did because they knew they'd sell more and end up recouping any 'lost' profit through Play Store purchases.

Bottom line: when you buy a tablet for $200-250, it's reasonable to expect it's screen to be securely fashioned to its body. Come on now.

 

[ScandaLeX]

Low quality build is not a defect! If the screen creaks or lifts clear of the bezzel then that isn't a fault - its just lower standard build!! Google choose to release at a low price point with a high spec! Would you rather it be less for more?

If you think so then your on the wrong forum - you should be looking at another that starts with an A!! There's plenty of other Tablets out there at a higher price point and no doubt better build quality so go buy one of those instead of moaning about the quality of a budget one!!!

Actually I do have "A" devices. Several of them as a matter of fact but it's not Apple we were talking about here. You call it a low standard build others call it a defect. Either way if the screen is lifting, why would anyone want to keep it or should they just accept it till the rest of the screen lifts off? Better yet, should they just accept it until the light bleed extends across the other side of the screen?

Some people don't have money to throw away and keeping a defective product instead of utilizing your options means you in essence just gave your money away.

As far as would I want the price to be more? That question would be better answered by those who want the N7 and those who see this as the perfect price based on their budget. Every tablet I've bought has been twice this amount except for my most recent purchase which was $250 like the N7. The only difference is I've been using my tablet non stop since taking it out the box. There were no defects of any kind for me to return it unlike many who purchased the N7.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

This, my friend, is one of the most ridiculous things I have ever heard. If you drive a lower priced car, does that mean your brakes won't work as well as those on BMW? Would you be OK with your brake pedal "lifting" itself off it's mount? Or how about the steering wheel coming loose? Or maybe your headlights would flicker at times, much like the screen flicker the N7 experiences on defective devices. Would you have any issues with that, or "accept" it as you say, just because you paid less for the car?

See, price doesn't have anything to do with it. You can build a quality product and sell it at a good price. Amazon Kindle Fire, a good example. Basically a BlackBerry PlayBook but a different OS. My PlayBook is rock solid, so is the Fire which sells at $199.99.

Does a BMW sell for 200 notes? Is a flickering screen in low light dangerous? Is there a simple fix? Would you expect a car for Kia money to look, feel and drive like a BMW? People on the thread seem to be forgetting that the N7 costs little more than the higher quality tablets that come out of factories in the Chinese backstreets that are still a pale comparison to it!

Also if your going to compare than use apples with apples! The Fire is subsidized by Amazon because it is closed system and you only got a Playbook for $200 because it is a market failure it didn't sell anywhere near that price point on launch!!!

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

No, it's a fault. This is evident from the plain fact that there are so many "fault-free" tablets. There are implied warranties when you buy a product that they are fit for their particular purpose. I'm pretty sure a loose screen on a tablet blatantly violates that warranty seeing as how the entire point of a tablet is to sit around and press on its screen.

Whatever price point Google and Asus decided to release the Nexus 7 at is irrelevant when you are talking about manufacturing defects. Google released it at the price point they did because they knew they'd sell more and end up recouping any 'lost' profit through Play Store purchases.

Bottom line: when you buy a tablet for $200-250, it's reasonable to expect it's screen to be securely fashioned to its body. Come on now.

Oh come on! Fit for purpose means it does its job not is a bit creaky! It isn't falling off, its slightly lifted!! My 7 creaks a little on the right but it doesn't mean its going to fall apart any time soon!!

 

[ManBearPig618]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Oh come on! Fit for purpose means it does its job not is a bit creaky! It isn't falling off, its slightly lifted!! My 7 creaks a little on the right but it doesn't mean its going to fall apart any time soon!!

And a tablet isn't doing its job when if you hold it by the left side of the body, the screen clicks from poor adhesive, it visibly moves, and the LCD ripples because of the pressure from simply holding it as any tablet owner would.

You're fighting a losing battle here.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

And a tablet isn't doing its job when if you hold it by the left side of the body, the screen clicks from poor adhesive, it visibly moves, and the LCD ripples because of the pressure from simply holding it as any tablet owner would.

You're fighting a losing battle here.

You should try a Galaxy Tab 10.1 mate! That comes as standard with all of them!!!