Samsung.com Orders

[EMGSM]

I received both my S20 and buds+ today. I just need to set up.

Congrats & enjoy

 

[kolyan2k]

It's pretty ridiculous. With Google you get new phone in 2 days, no questions asked

 

[Venom0642]

Seems no phones from China will get shipped cause of coronavirus, so it might take much longer to see other phones ship.

 

[daswooski]

Seems no phones from China will get shipped cause of coronavirus, so it might take much longer to see other phones ship.

Did you read that somewhere? No manufacturers at all ?

 

[Venom0642]

Did you read that somewhere? No manufacturers at all ?

I'm at work so can't really look for it. But also like NBA games and other entertainment are canceled as well cause of coronavirus.

 

[Venom0642]

Did you read that somewhere? No manufacturers at all ?

I'm at work so can't really look for it. But also like NBA games and other entertainment are canceled as well cause of coronavirus.

 

[kolyan2k]

It's pretty ridiculous. With Google you get new phone in 2 days, no questions asked

Called again to verify, yeah Samsung doesnt do exchanges lol. Send everything back for full refund or nothing

 

[msm0511]

Seems no phones from China will get shipped cause of coronavirus, so it might take much longer to see other phones ship.

Samsung assembles their flagship phones in Vietnam, but many of the parts come from China so could be a possibility.

 

[msm0511]

It's pretty ridiculous. With Google you get new phone in 2 days, no questions asked

Not necessarily true. I've seen similar horror stories on the Pixel forums about the same kinds of delays.

 

[kolyan2k]

Not necessarily true. I've seen similar horror stories on the Pixel forums about the same kinds of delays.

Google can mess up etc, but its Samsungs policy. I personally never had issues with Googles returns and exchanges. They even issued me a full refund almost a year after I bought phone, and my Nexus 6p was exchanged for Pixel for free. Cant complain. They also ship exchange to you 2 day air before you send old phone, so you are never without phone. Samsung doesnt do this even if you pay them

Samsungs customer service and policies are the worst I have ever come across.

 

[msm0511]

Google can mess up etc, but its Samsungs policy. I personally never had issues with Googles returns and exchanges. They even issued me a full refund almost a year after I bought phone, and my Nexus 6p was exchanged for Pixel for free. Cant complain

Oopsie, my bad! I thought you were referring to those having shipping issues, not the return/exchange issue. Sorry.

 

[Mike Dee]

Google can mess up etc, but its Samsungs policy. I personally never had issues with Googles returns and exchanges. They even issued me a full refund almost a year after I bought phone, and my Nexus 6p was exchanged for Pixel for free. Cant complain. They also ship exchange to you 2 day air before you send old phone, so you are never without phone. Samsung doesnt do this even if you pay them

Samsungs customer service and policies are the worst I have ever come across.

I think it's luck of the draw although I do feel Google does a great job. Engineers actually reached to after I called with a Pixelbook incompatibility issue with Neflix Android app yet the chrome version worked fine. They contacted and an update was sent out next day.

I have had decent experience through Samsung chat but I was 70 in the cue...it was during preorder.

 

[BrwnSuga3]

Well I've had the phone for about 10 days and I'm just not as happy as I thought I was gonna be. I ended up switching back to my Pixel 4 XL. The camera on the S20 Ultra was great but I found myself using my Pixel 4 XL for low light pictures of my crafting and also for some close ups.

This is the first time I've ever returned a Samsung phone after launch.

 

[bhatech]

I was planning to return the Ultra and get the S20+. But with the Corona stuff escalating in the Seattle area and the trade in still not being accepted I'll just stick to S20 ultra since it's too much hassle at this point. Size was the only worry but I'll be fine, anyway have to manage until Note 20 or at worst S21.

 

[mustang7757]

I was planning to return the Ultra and get the S20+. But with the Corona stuff escalating in the Seattle area and the trade in still not being accepted I'll just stick to S20 ultra since it's too much hassle at this point. Size was the only worry but I'll be fine, anyway have to manage until Note 20 or at worst S21.

Yeah at this point just hold on to it .

 

[Venom0642]

I was planning to return the Ultra and get the S20+. But with the Corona stuff escalating in the Seattle area and the trade in still not being accepted I'll just stick to S20 ultra since it's too much hassle at this point. Size was the only worry but I'll be fine, anyway have to manage until Note 20 or at worst S21.

Yeah best thing to do since lots of phones will get delay cause of the coronavirus.

 

[mustang7757]

Yeah best thing to do since lots of phones will get delay cause of the coronavirus.

Ruben you get the ultra ? Or waiting Note 20

 

[bigslam123]

So final resolution for this debacle was Samsung refunding my next day shipping fee and giving me $100 coupon code for Samsung.com

 

[Mike Dee]

So final resolution for this debacle was Samsung refunding my next day shipping fee and giving me $100 coupon code for Samsung.com

I hope that takes away some of the sting

 

[bigslam123]

I hope that takes away some of the sting

Some, but not all. Lost a bit of my enthusiasm for the phone by the time I actually received it.