RickMG
Well-known member
- Apr 19, 2010
- 135
- 5
- 18
Thank you. I just changed it to a Walgreen's near me. Hopefully it will be there early. They never get to my house before 8 p.m. anyway. Thanks again.
Samsung.com Orders
- Thread starter tfou79
- Start date
Thank you. I just changed it to a Walgreen's near me. Hopefully it will be there early. They never get to my house before 8 p.m. anyway. Thanks again.
bhatech
Trusted Member
- Nov 21, 2012
- 8,038
- 952
- 113
Weird how that one guy in Reddit already got the rebate. Anyway at this point nothing much we can do, if it happens good if not oh well worth a shot
jtcannonball
Trusted Member
- Jan 24, 2011
- 1,276
- 23
- 38
Walked into the house tonight after work and mine was sitting on the counter. I was very surprised.
EMGSM
Trusted Member
- Apr 8, 2015
- 6,013
- 0
- 0
ctk4949
Well-known member
- Nov 16, 2010
- 981
- 2
- 18
Trade-in label should be under your order detail page. Next to the phone you picked to trade in,
buzzy3970
Well-known member
- Jun 30, 2011
- 2,818
- 461
- 83
Damn I already threw the box away. They must be looking at the forum because literally a few minutes later I received the your order has shipped email lol. Guess I can get the label that way.
jtcannonball
Trusted Member
- Jan 24, 2011
- 1,276
- 23
- 38
Camera isn't remotely as bad as people suggest. My Pixel produces more satisfactory images at a higher success rate but they are not perfect. Took some pics in a pretty dim room and they fired off pretty instantly but was getting smoothing in details like hair and the faces. I'll play around with it for a few days before making a decision.
Mike Dee
Ambassador
- May 14, 2014
- 23,430
- 293
- 83
azdmelani
Well-known member
- Jul 16, 2010
- 1,400
- 345
- 83
But with new shiny accessories I might change my mind again
All Samsung had to do is not screw up the camera and I wouldnt even think twice.
Still nothing, nothing at all shipped from my Feb 21 1:30 am preorder. In fact, this morning I just got an email that my order was cancelled "as per my request". Um... what? I didn't request a cancellation.
I had been emailing back and forth with an executive case manager from the office of the president who just yesterday assured me my case was "very rare" and the order is packed and ready to go and will ship within two days and I may (his quote) "even be able to see it getting shipped by the end of the day.". Then I wake up to the cancellation email. Now they're trolling me.
I don't think Samsung could have borked this purchase any worse than they did.
So now I'm free to buy from anywhere (if it's in stock), but I'm out the $150 Samsung preorder bonus (the buds+) and the larger preorder trade in value of my S9+.
My factual story here in no way represents the absolute rage I'm feeling right now.
I had been emailing back and forth with an executive case manager from the office of the president who just yesterday assured me my case was "very rare" and the order is packed and ready to go and will ship within two days and I may (his quote) "even be able to see it getting shipped by the end of the day.". Then I wake up to the cancellation email. Now they're trolling me.
I don't think Samsung could have borked this purchase any worse than they did.
So now I'm free to buy from anywhere (if it's in stock), but I'm out the $150 Samsung preorder bonus (the buds+) and the larger preorder trade in value of my S9+.
My factual story here in no way represents the absolute rage I'm feeling right now.
azdmelani
Well-known member
- Jul 16, 2010
- 1,400
- 345
- 83
I'm very sorry. I would be upset also.
See if the case officer can provide you a promo code if you order from them.
Sorry man. At this point, I'm HOPING Samsung sends me the cancel email, so I can be done with this fiasco.
bigslam123
Well-known member
- May 3, 2010
- 707
- 28
- 28
Finally got mine yesterday evening. And accessories are slowly trickling in as well. Definitely the last time I do Samsung direct.
Fun conversation I just had with Samsung customer service:
Me: "I'm calling because you told me Friday I would get an update in 24-48 hours about my order, and it's been well over that and I haven't heard anything. "
Them: "Let me escalate the incident ticket."
Me: "Can I just cancel the order? That's really just what I want at this point."
Them: "At this point the order is not cancel-able. I can escalate this incident..."
Me: "I've already called 3 times, and you say you're escalating every time, how many escalations are there? Every time you say I'll get an update in 24-48 hours, but I've never received any update."
Them: "........So I've gone ahead and escalated the incident, you'll be receiving an update in 24-48 hours..."
*hang up*
Me: "I'm calling because you told me Friday I would get an update in 24-48 hours about my order, and it's been well over that and I haven't heard anything. "
Them: "Let me escalate the incident ticket."
Me: "Can I just cancel the order? That's really just what I want at this point."
Them: "At this point the order is not cancel-able. I can escalate this incident..."
Me: "I've already called 3 times, and you say you're escalating every time, how many escalations are there? Every time you say I'll get an update in 24-48 hours, but I've never received any update."
Them: "........So I've gone ahead and escalated the incident, you'll be receiving an update in 24-48 hours..."
*hang up*
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