Samsung.com Orders

[physicsguy]

I was able to get it escalated just by emailing the office of the president directly: Officeofthepresident@sea.samsung.com or president@sea.samsung.com (I sent to both, not sure which one got me the response)

The "office of the president" is apparently what Samsung calls it's uppermost customer service level, after the regular channels have been exhausted.

 

[kcodya]

I was able to get it escalated just by emailing the office of the president directly: Officeofthepresident@sea.samsung.com or president@sea.samsung.com (I sent to both, not sure which one got me the response)

The "office of the president" is apparently what Samsung calls it's uppermost customer service level, after the regular channels have been exhausted.

Might be my next step.

EDIT: Emailed them.

 

[RickMG]

The only accessory that I ordered, a case, shows as being shipped with the s20+5G phone, both say shipped and have the same tracking number. Will get it tomorrow at Walgreens.

 

[tfrankson]

My buds+ will be delivered tomorrow and S20 on the 12th. I'm getting excited now .. finally some movement :-D

 

[EdgarAbdiel]

All orders I make through Samsung Financing are canceled. Any suggestions on how to place the order?

 

[joeceppy]

Yesterday I received an email stating my order was canceled. After speaking with Samsung and Verizon reps it looks like it was cancelled ssmehow by Verizon. I was told to reorder but the preorder credit was gone. I spoke again with Samsung and they said they would honor the preorder credit at the time the order ships. I have an email from them stating it. I reordered and if not I'll return the buds and the charger.

 

[msm0511]

Still nothing, nothing at all shipped from my Feb 21 1:30 am preorder. In fact, this morning I just got an email that my order was cancelled "as per my request". Um... what? I didn't request a cancellation.

I had been emailing back and forth with an executive case manager from the office of the president who just yesterday assured me my case was "very rare" and the order is packed and ready to go and will ship within two days and I may (his quote) "even be able to see it getting shipped by the end of the day.". Then I wake up to the cancellation email. Now they're trolling me.

I don't think Samsung could have borked this purchase any worse than they did.

So now I'm free to buy from anywhere (if it's in stock), but I'm out the $150 Samsung preorder bonus (the buds+) and the larger preorder trade in value of my S9+.

My factual story here in no way represents the absolute rage I'm feeling right now.

I feel really bad for you, but that last sentence had me cracking up!

 

[ctk4949]

Just got email saying my Trade in was successful!! WooHooooooooo

 

[pags11]

Just got email saying my Trade in was successful!! WooHooooooooo

Nice! What date did they receive it?

 

[ctk4949]

Nice! What date did they receive it?

March 9th

 

[bhatech]

March 9th

Nice they received mine on March 10th, hopefully tomorrow I'll know

 

[jlangner]

Sent the wife's in today. They received mine yesterday.

 

[mogelijk]

Sent the wife's in today. They received mine yesterday.

Sent mine today, as well, and it is showing delivery tomorrow. I'm hoping for notification this weekend.

 

[RickMG]

Well, ordered my s20+ Saturday evening and got it and the case this morning at Walgreen's. Four days, not bad. Everything transferred over from my Note 10+ like a breeze. The weight difference is so much nicer than the Note.

 

[kolyan2k]

Am I getting some sort of misinformation here? I want to exchange my S20 because I think something might be wrong with my phone (camera is crappy), Samsung told me I cannot exchange, I have to return for refund complete order, wait 2 weeks to get my money back, and then place another order. Told me to return free accessories too and then place order for same ones again. It makes about zero sense to me

 

[EMGSM]

Am I getting some sort of misinformation here? I want to exchange my S20 because I think something might be wrong with my phone (camera is crappy), Samsung told me I cannot exchange, I have to return for refund complete order, wait 2 weeks to get my money back, and then place another other. Told me to return free accessories too and then place order for same ones again. It makes about zero sense to me

That's just dumb! I would try again. Hopefully you get a different person. Remember, all the customer service reps are not on the same page. Good luck.

 

[msm0511]

Am I getting some sort of misinformation here? I want to exchange my S20 because I think something might be wrong with my phone (camera is crappy), Samsung told me I cannot exchange, I have to return for refund complete order, wait 2 weeks to get my money back, and then place another other. Told me to return free accessories too and then place order for same ones again. It makes about zero sense to me

I'm pretty sure that's correct....dumb, but correct.

 

[EMGSM]

I'm pretty sure that's correct....dumb, but correct.

Will they re-issue the freebies though? Samsung is being difficult.

 

[trucksmoveamerica#AC]

Am I getting some sort of misinformation here? I want to exchange my S20 because I think something might be wrong with my phone (camera is crappy), Samsung told me I cannot exchange, I have to return for refund complete order, wait 2 weeks to get my money back, and then place another order. Told me to return free accessories too and then place order for same ones again. It makes about zero sense to me

If you got the Samsung care call that number. They will process a warranty replacement, you have to go thru them for warranty. It didn't have sense to me, but that's how it went.

Samsung will only allow you to return the phone, as you were told. I had to go thru this last year with the S10+.

 

[tfrankson]

I received both my S20 and buds+ today. I just need to set up.