Samsung.com Orders

I just ordered an unlocked S20+5G. 128 gb in Cloud Blue. Don't care about color because I bought the rugged case that I have on my Note 10+ I traded in. Got the free Samsung Fit Bit and the case. When I ordered today it said the phone would be shipped on March 10th with delivery on the 12th.

Question, anyone know how many days you have to return your trade-in? I'd like to keep it to make sure I really like the S20. Hate losing the extra 128 gb that the Note has but I'm only at 59 gb loaded in it and have a 256 card installed.
 
I just ordered an unlocked S20+5G. 128 gb in Cloud Blue. Don't care about color because I bought the rugged case that I have on my Note 10+ I traded in. Got the free Samsung Fit Bit and the case. When I ordered today it said the phone would be shipped on March 10th with delivery on the 12th.

Question, anyone know how many days you have to return your trade-in? I'd like to keep it to make sure I really like the S20. Hate losing the extra 128 gb that the Note has but I'm only at 59 gb loaded in it and have a 256 card installed.
I got a email yesterday for the phone I got today that it needs to be received by March 18th.
 
Anybody know what the deal is if you return the phone? Do you have to return the freebies as well? Just wondering, because if my phone doesn't see movement by morning, I am gonna hit veriZon when they open tomorrow morning
 
Anybody know what the deal is if you return the phone? Do you have to return the freebies as well? Just wondering, because if my phone doesn't see movement by morning, I am gonna hit veriZon when they open tomorrow morning

Yeah, you have to return everything.
 
I now have another FedEx label. Assume it's for my portable battery (only thing left at this point!).

Better late than never?
 
I followed both but since I was having it shipped to a business address it wouldn't allow me tracking packages coming to that address so I could only track with FedEx after Samsung gave me the tracking numbers.
Can you make or look at your FedEx account to see if a label was made just not updated on Samsung site?
 
So Samsung refuses to admit that they entered the shipping speed wrong, blamed FedEX, and then gave me a $50 promo code to make me go away. So it looks like I'm stuck waiting til Monday. Assuming FedEX doesn't screw up the delivery.
 
At least you can buy a nice case with that 50. Sorry to hear your shipment has been delayed.
So Samsung refuses to admit that they entered the shipping speed wrong, blamed FedEX, and then gave me a $50 promo code to make me go away. So it looks like I'm stuck waiting til Monday. Assuming FedEX doesn't screw up the delivery.
 
Latest update: Still no information and Samsung customer service is still clueless. So I guess my order will miss the official release date. At this point, will I get my phone before the Galaxy 21 release? Who knows?
 
Latest update: Still no information and Samsung customer service is still clueless. So I guess my order will miss the official release date. At this point, will I get my phone before the Galaxy 21 release? Who knows?

Sorry. I, at least, have a phone that shipped but I won't see it til Monday. Their "support" is infuriating. The language issues , combined with an unwillingness to admit fault do nothing but frustrate.
 
Latest update: Still no information and Samsung customer service is still clueless. So I guess my order will miss the official release date. At this point, will I get my phone before the Galaxy 21 release? Who knows?

You wonder why they even have a customer service? When I read that they told one of us no-one will have their phone before the 6th..it proves how shockingly unhelpful and useless they seem to be!
 
After reading this thread and the signal strength thread I canceled the order I gave earlier today. I'll just keep my Note 10+ (not 5G) and save the $500 it's costing after trade-in. I'm T-Mobile and they do have the 5G service where I live, but where I live I'm on wifi all the time anyway.
 

Trending Posts

Forum statistics

Threads
956,478
Messages
6,968,447
Members
3,163,552
Latest member
danish765