Samsung Note 8 Warranty Repair Issues - 837 Store

[Cisco_kid]

Hello-

I have a Galaxy Note 8 that does not fast charge anymore. I took it into the Samsung 837 flagship store and they told me that since there is a small crack in the top right corner of my screen (does not affect operation at all) they are unable to touch the phone without paying $250 for them to repair the screen- which they would then repair the charge port and address any other warranty issues.

Has anyone else had an experience with this? I find it quite ridiculous. They stated that Samsung Corporate repair will have the same response

Thanks!

 

[Rukbat]

We've had a few other reports of this sort of thing - cracked screen, bent frame - things that don't affect operation at all. They're just looking for every last penny they can get from you. (Which is one of a few reasons a lot of people who were stalwart Samsung customers won't buy Samsung any more.) Nothing you can do but find a good local repair shop that will repair only the thing you want repaired.

(Imagine going in for an oil change and being told that since there's a tiny hole in one of the seats, they can't change your oil without reupholstering the seats.)

 

[trucksmoveamerica#AC]

Hello-

I have a Galaxy Note 8 that does not fast charge anymore. I took it into the Samsung 837 flagship store and they told me that since there is a small crack in the top right corner of my screen (does not affect operation at all) they are unable to touch the phone without paying $250 for them to repair the screen- which they would then repair the charge port and address any other warranty issues.

Has anyone else had an experience with this? I find it quite ridiculous. They stated that Samsung Corporate repair will have the same response

Thanks!

My brother had this issue, it was lint in the charge port. The rep used a paper clip and dug lint out. Rep said it happens all the time. Worth checking it out, never know.

 

[Blues Fan]

What about U Break I Fix? They now are authorized Samsung Repair. Might give them a try.

 

[Cisco_kid]

What about U Break I Fix? They now are authorized Samsung Repair. Might give them a try.

U Break I Fix wants even more for the screen repair.

The problem is my battery is shot along with the charge port, and Samsung will not do anything about those warranty items unless i repair the small crack in the screen- which i really don't care about.

Does anyone know of a secret number i can contact, or should i just prepare myself for the hours to work up the tech support ladder?

 

[jgraves1107]

U Break I Fix wants even more for the screen repair.

The problem is my battery is shot along with the charge port, and Samsung will not do anything about those warranty items unless i repair the small crack in the screen- which i really don't care about.

Does anyone know of a secret number i can contact, or should i just prepare myself for the hours to work up the tech support ladder?

For this phone I would pay that just to get it all repaired. Considering if it was dropped or anything it voids the warranty. Basically they are saying your warranty is gone because of the crack. But a battery, screen, and port repair for that price is cheap. Try flying a drone and getting it repaired under warranty when it has a crack. They always find a way to make a buck. Cell insurance ain't no better. You pay a fee to get a refurbished device. Best thing is if they find too much wrong after you pay the screen repair they will just replace it with a new one.

 

[Blues Fan]

U Break I Fix wants even more for the screen repair.

The problem is my battery is shot along with the charge port, and Samsung will not do anything about those warranty items unless i repair the small crack in the screen- which i really don't care about.

Does anyone know of a secret number i can contact, or should i just prepare myself for the hours to work up the tech support ladder?

What about Cellaris? Geeksquard also repairs phones at certain stores too. Maybe they will be a bit cheaper.