Screen cracked after one week!!!

[youngzayiles]

(1) It's not a $1000 loss; if anything, it's the cost of the new phone.

(2) If they didn't have $1000 to blow on another phone, then maybe they should have:

(a) bought a case, or
(b) not acted like it was a $20 boost mobile walky-talky.

(3) That doesn't matter in the least. Insurance is a contract. When you agree to do something in contract, you do it or pay the consequences if sued/caught/etc. Just because someone hasn't gotten caught or others do it do not mean you are doing the correct thing.

1. What do you think is the retail price of a GN? lol Try 700 plus im sure he didnt get the original for free so assuming the cost was 300 its a 1000 dollar loss if he goes and gets another out of pocket.
2. I agree with buying a case but hey **** happens.. Read back, I told him he should have had insurance from jump and it is his fault. Some people dont like cases etc but thats why we are all in agreement that he should have had insurance from the start.
3. Once again I never said its the right thing to do, I said that most people would do the same and they do allow 30 days to put insurance on. I think alot of people in here are liars or contradict what they say which I stand by.. Like I said some of these people that scream fraud are the same people that have been trying to use the verzon loophole for unlimited data which isn't morally right either.

That is all...

 

[geocurt]

If you say so but regardless its the same for the insurance company and regardless. I still dont believe everyone screaming fraud would do as you say and chalk up a 1000 dollar loss LOL. Maybe thats great for you but most people dont have 1,000 dollars to blow on a device in this economy and would do the same. Its already bad enough your paying 300 on contract. But if it was such a huge issue as you say im sure insurance companies would change their policies. Because im sure they know this happens alot and is nowhere near a rare issue. But hey we have different opinions and im ok with that.

Who exactly is 'screaming' fraud?

There is no need to scream - it is fact.

You take on some victim mentality that somehow you are forced to spend all this money so it's ok to break the law. It's really quite absurd, but there are of course many people who see things your way.

There are no victims in a free market economy. You don't have to use verizon, you don't have to buy a $700 phone, and you don't have to defraud an insurance company if it breaks. All are choices, and each of us is responsible for our choices.

I said it in my original post in this thread and I'll say it again - it is insurance fraud, period. That point cannot be argued.

 

[dmmarck]

1. What do you think is the retail price of a GN? lol Try 700 plus im sure he didnt get the original for free so assuming the cost was 300 its a 1000 dollar loss if he goes and gets another out of pocket.
2. I agree with buying a case but hey **** happens.. Read back, I told him he should have had insurance from jump and it is his fault. Some people dont like cases etc but thats why we are all in agreement that he should have had insurance from the start.
3. Once again I never said its the right thing to do, I said that most people would do the same and they do allow 30 days to put insurance on. I think alot of people in here are liars or contradict what they say which I stand by.. Like I said some of these people that scream fraud are the same people that have been trying to use the verzon loophole for unlimited data which isn't morally right either.

That is all...

Why would he count the other cost into the calculation? Theoretically, he's not paying $1000 for 1 phone, but he's paying $300 for one and $700 for the other. He's left with one, so he either lost $700 in getting a new one or $300 in getting a new one--with the worst case scenario being full retail. Sure, he spent $1000, but he only lost whatever the amount is necessary to get him that second unit which restores him to the position he was in before he broke it.

And no, it's not morally correct.

 

[youngzayiles]

Why would he count the other cost into the calculation? He's not paying $1000 for 2 phones, but he's paying $300 for one and $700 for the other. He's left with one, so he either lost $700 in getting a new one or $300 in getting a new one. Sure, he spent $1000, but he only lost whatever the amount is necessary to get him that second unit.

And no, it's not morally correct.

Because that would be the total amount of the loss.. Cost him 300+700. In total his bank account would be -1000 lighter due to Galaxy Nexus purchases... Ouch that hurts just to think about.

 

[charleylol]

I had my phone on my lap and got out of my car, the phone fell about two feet onto the cement driveway. When i picked it up i looked at what appeared to be a harmless fall...I was wrong. The screen cracked!!! I've only had the phone for one week. I just came from the droid incredible and dropped it at least ten HARD times without any cracking!! What is up with this? Doesn't google think about normal wear and tear of phones when they make them. They know they are going to get dropped, it's inevitible when you depend on your phone as much as we do.

My question is this, has anyone had this problem and has it been resolved by verizon. I did not purchase insurance. Is it worth fighting with verizon over and/or how much is a replacement screen??

HI,
I wish you were insured. At the price of these smart phones... insurance is a MUST HAVE.
* You should not fault GOOGLE. They do not design or manufacture the phones...
they control the software part. There are repair shops that are capable of replacing the glass and I have seen the display glass listed on EBAY.
* If you only had it one week, I would plead my case to Verizon and hope for some sympathy.. If not, bite the bullet and accept the responsibility; you dropped an uninsured phone.

 

[dmmarck]

Because that would be the total amount of the loss.. Cost him 300+700. In total his bank account would be -1000 lighter due to Galaxy Nexus purchases... Ouch that hurts just to think about.

But he still has a Nexus though. Therefore, he paid $1000 for 2 units, kept one, and he is only worse off than he was when he damaged it. I see what you're saying; financially, he lost $1000 in cash/whatever to get a working phone. Economically, he only lost what it takes to get him back into his preferred position, where he was originally before the dumb luck/stupidity.

And yes, regardless of how you look at it, that's a lot of $. Hence insurance, a case, and a bit of common sense.

 

[youngzayiles]

But he still has a Nexus though. Therefore, he paid $1000 for 2 units, kept one, and he is only worse off than he was when he damaged it. I see what you're saying; financially, he lost $1000 in cash/whatever to get a working phone. Economically, he only lost what it takes to get him back into his preferred position, where he was originally before the dumb luck/stupidity.

And yes, regardless of how you look at it, that's a lot of $. Hence insurance, a case, and a bit of common sense.

This is where we agree...

 

[samkatz]

the truth is that Verizon and the insurance company are both doing the math and making good money. Nothing wrong with that. Getting the insurance after the phone is broken may be fraud, but that's not like burning your house down. Really...I mean if they thought this was effecting the bottom line, they'd have you bring the phone in and not give you the insurance unless it was in perfect condition.

I'm a big believer in the company's right to make all the $$ it can, but with VZ, they should give you the phone for free. They got you on a plan that's gotta cost about 80.00/month or about $2,000 over your contract..That's more than enough margin to cover the phone subsidy..

 

[ShinyTop]

Anytime you justify your act by what the other fellow is doing you are considering an act that is wrong. Fraud is wrong regardless of how many fingers you point at others. Period.

 

[stabbedintheface]

have you considered just calling Samsung to see if they can fix it for a fee?

I did this with HTC when I broke my N1. Cost me 120 bucks, but at least it was fixed...

Sent from my Galaxy Nexus using Tapatalk

 

[Cigar-Junkie]

the truth is that Verizon and the insurance company are both doing the math and making good money. Nothing wrong with that. Getting the insurance after the phone is broken may be fraud, but that's not like burning your house down. Really...I mean if they thought this was effecting the bottom line, they'd have you bring the phone in and not give you the insurance unless it was in perfect condition.

I'm a big believer in the company's right to make all the $$ it can, but with VZ, they should give you the phone for free. They got you on a plan that's gotta cost about 80.00/month or about $2,000 over your contract..That's more than enough margin to cover the phone subsidy..

Your logic is absurd and it is more than obvious that you have never owned a business. Verizon should be the only cell phone company to give away premium phones for free because you think they make enough money in other areas....please.

Sent from my Galaxy Nexus using Tapatalk

 

[bbruin66]

Just get the insurance. Watch out for yourself first and foremost. Corporations are beholden to only their owners/shareholders. They are inplace to make profit. They do not make business decisions for ethical/moral purposes. You shouldn't have to either.

It may be fradulent but weigh the risks with the reward.

Also VZW has to do something with all the returned models that ppl send back thinking their 5th replacement will be better. I guess these people arent comitting moral fraud because VZW goes along with it.

 

[bignaz]

Also remember that this phone and other phones are not really the same in terms of surviving a drop. The curved class is thinner in the middle and as thick as most phones at the end. This feature that i like however has a down side that the middle is weaker and due to the curve if its dropped it might want to bend in the middle. It feels good talking on it however its not going to be as strong as the glass that's say on the Razr even if they were made from the same material.

I looked at the disassemble pictures online and from what i seen there is no beefy internal frame. Samsung has used magnesium frames on some phones but i dident see it on this phone

Nexus S Teardown - Page 2 - iFixit for the Nexus S but has a nice side view of the glass for the curved display and as you can see the middle is pretty thin compared to the ends.


Also since they put fall sensors in hard drives now. And the phone on its own can measure g's whats not to say that in the system it does not record a sharp g spike from something like a hard drop that would cause damage. Then when you send the phone in they look up that and the phone tells all. Not saying it does but it can do this is the programming is there and who knows if it is there.

Sucks that you gotta take a loss but i would look on Craigslist. Maybe pick up a bad esn gnex and swap out the glass/lcd and then sell your old one after you fix it. or like i got one new sealed for $500. You can make some of your money back i seen a few people that want to buy them with broken glass. Really its all up to you. If you want to mitigate some of the damage to your wallet you can but your going to take a loss no matter what. Sucks but thats how life goes.

 

[CrackberryMike]

You dropped your last phone (Droid Incredible) at least 10 hard times, and yet did not see the wisdom of insurance? or a more robust case? or even a more robust phone? Personally, I can't harbor any empathy for someone who can't take better care of their purchases. SMH

 

[Terrigno]

Listen to yourself here... you are justifying behavior with completely irrelevant comparisons.

If you buy insurance BEFORE you crash your phone it shows you're wise.

If you buy insurance AFTER you crash your phone, it makes you a thief.

The worst part of all though is that when you do this you are stealing from the rest of us.

Who the hell do you think pays for this? The rest of us that are paying premiums that's who...

Sent from my Galaxy Nexus using Tapatalk

I dont know what debate your trying to make. I pay for a product. The screen breaks, I have 30 days to put insurance on it. I do that, then file the claim. Then get a replacement. If that hurts your pocket thats your problem, not mine. I paid for a product. I got another one from the insurance I bought, even after the fact. When you start giving me money for nothing, then Ill consider me stealing any money from you. When you pay my bills, then Ill listen to everything you have to say. Until then, Say whats right and wrong and be your own counselor on the problem.

You pay taxes to the government not VZW. At most they are a middle man for the transfer of that wealth.

Because you are able to do something does not mean it is right to do.

Sent from my Galaxy Nexus using Tapatalk

I can understand that. Buy your Nexus, drop it and watch the screen crack in a week. If you could do the same thing the OP is talking about and get a replacement out of the deal, why not do it? Because you feel like its not the right thing to do? Just blow $300 like that. When you start giving me money to buy my phones, then Ill contest on what the right thing to do is.

Get the insurance. Asurion rates are not going up because of this kid's cracked screen, I assure you.

Exactly. An individual pays for insurance for themself. If you never use it, great for you. But if someone else uses it after a day of owning the phone, its not your problem. People are gonna still pay the amount regardless of who takes advantage of the system.

Im not trying to start any kind of trouble, but if I dont agree with something, Ill state my opinion. We all have opinions. But when I drop 100s of dollars of cash to get a product and something happens to it, if I can find away to get another one or my money back, ill do whatever it takes. Its life. We go through it. I dont make 100s of dollars easily or have a lot of money to be mad at people who do what they have to do to make there situation right. $300 aint chump change. I support the OP and I would do the same thing. If theres a loop hole or whatever it is, do what you have to do to get by. Thats my moto.

I also collect unemployment for the state I worked in and payed into it. I can only imagine whos gonna say that aint right. But when you get put in that situation, you get into defence mode and do whatever you have to do to get by.

Im not falling into this debate anymore. If you think Im wrong, thats fine. I dont own you and you dont own me. Your not hurting my feelings by saying Im wrong. Im here to help out people with there problems and to learn more myself. Im not here to tell someone its wrong to do something, in order to replace there $300 phone. Thats not my call. Ill tell you what I would do. And thats exactly what I would do and It would work if Verizon wouldnt give me another. Because of the 30 day window, it dont matter what will happen. Its in a contract, If it works Do it. Like USPS, if it fits..........It ships. Period.

 

[youngzayiles]

Just get the insurance. Watch out for yourself first and foremost. Corporations are beholden to only their owners/shareholders. They are inplace to make profit. They do not make business decisions for ethical/moral purposes. You shouldn't have to either.

It may be fradulent but weigh the risks with the reward.

Also VZW has to do something with all the returned models that ppl send back thinking their 5th replacement will be better. I guess these people arent comitting moral fraud because VZW goes along with it.

"They are inplace to make profit. They do not make business decisions for ethical/moral purposes. You shouldn't have to either."

I couldn't have said it better myself.

From the best android phone PERIOD. Galaxy Nexus.

 

[pauldroidr2d2]

the truth is that Verizon and the insurance company are both doing the math and making good money. Nothing wrong with that. Getting the insurance after the phone is broken may be fraud, but that's not like burning your house down. Really...I mean if they thought this was effecting the bottom line, they'd have you bring the phone in and not give you the insurance unless it was in perfect condition.

I'm a big believer in the company's right to make all the $$ it can, but with VZ, they should give you the phone for free. They got you on a plan that's gotta cost about 80.00/month or about $2,000 over your contract..That's more than enough margin to cover the phone subsidy..

Ever hear the saying two wrongs do not make a right?

The lack of character and integrity displayed by some is pathetic.

Sent from my Galaxy Nexus using Tapatalk

 

[pauldroidr2d2]

"They are inplace to make profit. They do not make business decisions for ethical/moral purposes. You shouldn't have to either."

I couldn't have said it better myself.

From the best android phone PERIOD. Galaxy Nexus.

What a ridiculous rational.

Sent from my Galaxy Nexus using Tapatalk

 

[dmmarck]

Ever the saying two wrongs do not make a right?

The lack of character and integrity displayed by some is pathetic.

Sent from my Galaxy Nexus using Tapatalk

It need not even come down to morality/ethics--fraud is illegal, opening up the party committing the fraud to civil and criminal penalties.

But hey, who cares, right? :-$

 

[pauldroidr2d2]

I dont know what debate your trying to make. I pay for a product. The screen breaks, I have 30 days to put insurance on it. I do that, then file the claim. Then get a replacement. If that hurts your pocket thats your problem, not mine. I paid for a product. I got another one from the insurance I bought, even after the fact. When you start giving me money for nothing, then Ill consider me stealing any money from you. When you pay my bills, then Ill listen to everything you have to say. Until then, Say whats right and wrong and be your own counselor on the problem.



I can understand that. Buy your Nexus, drop it and watch the screen crack in a week. If you could do the same thing the OP is talking about and get a replacement out of the deal, why not do it? Because you feel like its not the right thing to do? Just blow $300 like that. When you start giving me money to buy my phones, then Ill contest on what the right thing to do is.



Exactly. An individual pays for insurance for themself. If you never use it, great for you. But if someone else uses it after a day of owning the phone, its not your problem. People are gonna still pay the amount regardless of who takes advantage of the system.

Im not trying to start any kind of trouble, but if I dont agree with something, Ill state my opinion. We all have opinions. But when I drop 100s of dollars of cash to get a product and something happens to it, if I can find away to get another one or my money back, ill do whatever it takes. Its life. We go through it. I dont make 100s of dollars easily or have a lot of money to be mad at people who do what they have to do to make there situation right. $300 aint chump change. I support the OP and I would do the same thing. If theres a loop hole or whatever it is, do what you have to do to get by. Thats my moto.

I also collect unemployment for the state I worked in and payed into it. I can only imagine whos gonna say that aint right. But when you get put in that situation, you get into defence mode and do whatever you have to do to get by.

Im not falling into this debate anymore. If you think Im wrong, thats fine. I dont own you and you dont own me. Your not hurting my feelings by saying Im wrong. Im here to help out people with there problems and to learn more myself. Im not here to tell someone its wrong to do something, in order to replace there $300 phone. Thats not my call. Ill tell you what I would do. And thats exactly what I would do and It would work if Verizon wouldnt give me another. Because of the 30 day window, it dont matter what will happen. Its in a contract, If it works Do it. Like USPS, if it fits..........It ships. Period.

There really is no way to discuss or debate an issue such as this when there is clear lack of values and willingness to justify at best questionable actions.

The fact that you feel your role as an Advisor is to encourage people to do the wrong thing is sad at best. You should be ashamed of yourself!

Sent from my Galaxy Nexus using Tapatalk