beathookup
Well-known member
So today is the last day that I was promised a return kit from Samsung/Stericycle. It's my third scheduled delivery and am almost positive that it will not show up. When I asked Samsung the last time I spoke to them that said that if I don't receive it they will explore other ways to get a refund processed. Any idea on what that means? I'd like to get my money back before the new years. Is there anything that I should say that will trigger them to speak with a supervisor? Full breakdown of calls as follows:
My original call was 10/10 and they said 3-5 days, called on 10/18 and was then told 2-3 days as they were putting a rush on it and then called on 10/26 because I still had no box for it.
So basically have been waiting for 21 days since my original call was made to them to get this taken care of. At this point I should have received my box, sent the phone back and should have possibly cashed my refund check from Samsung.
I've tried asking to talk with a manager about this, reached out to them on Twitter and Facebook with no help to get it righted any faster.
My original call was 10/10 and they said 3-5 days, called on 10/18 and was then told 2-3 days as they were putting a rush on it and then called on 10/26 because I still had no box for it.
So basically have been waiting for 21 days since my original call was made to them to get this taken care of. At this point I should have received my box, sent the phone back and should have possibly cashed my refund check from Samsung.
I've tried asking to talk with a manager about this, reached out to them on Twitter and Facebook with no help to get it righted any faster.