Smart lock trusted places not working anymore

[AnnDroid]

Smart Lock has been working again for me ever since I put in several neighbors addresses...most of the time. About once a month I wake up to a request for my lock. Works perfectly in my car though.

 

[SpyglassSally]

You said you wake up and have to use your fingerprint, which reminded me of a similar problem I had with it. I don't know if this applies to you, but we are using a Network Extender in our home since we do not have a good cellular signal. If our Network Extender loses its GPS signal, it doesn't know where we are and I found that secure locations did not then. If you are on the Network Extender, when you flick on your screen, the lock screen will say Network Extender in the upper left corner.

Another thing to check is in Settings under Location, make sure location method is set on high accuracy.

Sent from my SM-T900 using Tapatalk

 

[AnnDroid]

You said you wake up and have to use your fingerprint, which reminded me of a similar problem I had with it. I don't know if this applies to you, but we are using a Network Extender in our home since we do not have a good cellular signal. If our Network Extender loses its GPS signal, it doesn't know where we are and I found that secure locations did not then. If you are on the Network Extender, when you flick on your screen, the lock screen will say Network Extender in the upper left corner.

Another thing to check is in Settings under Location, make sure location method is set on high accuracy.

Sent from my SM-T900 using Tapatalk

Good thinking. I was on an extender until about a month ago (got a great new router and don't need the extension any longer). I'm also on a WISP which can lose it's connection often as well as the cell signal is so weak my battery drains quickly. So, considering everything, I'm happy it works as well as it does.
It's a comfort to know it always locks when away from home.

 

[SpyglassSally]

It's a comfort to know it always locks when away from home.

This morning I was at church and two of my grandchildren, ages 12 and 3, wanted to play games on my phone. I smiled and said "Go ahead, see if you can unlock it. " They were quite sure one of their finger prints would work. We had a lot of giggles as they valiantly tried and failed.

Sent from my SM-G928V using Tapatalk

 

[Youko Kuroshima]

Same problem on Xperia Z1 Compact.
Trusted Places work only if I have the Location setting turned on all the time, otherwise every time I get to a trusted place I have to:
1. turn on Location and Wi-Fi;
2. go to Settings>Security>Trust agents and turn Smart Lock off;
3. go back to Settings;
4. go to Trust agents and turn Smart Lock on again;
5. go to Security>Smart Lock and enter my graphic pattern.

It works just fine after that but it's really frustrating to make all these taps every time, and I don't like to keep my Location turned on permanently. Which seems to be the only condition on which Trusted places works normally.

 

[John Ellsworth]

I've just got this problem with my Nexus 5 on Android 5.0.1.
It was working fine until a few days ago when it just stopped working without me doing anything to the phone.
I also get the Google Play Services error pop-up when I click on my home address in Trusted Places, and I don't see a way of deleting it only editing it? Also the Uninstall Updates button is greyed out in Google Play Services, so I can't do that either. The lock button on the home screen still has a pulsating ring around it so that can't be a problem either.

It's so frustrating when something stops working for no discernible reason.

Posted via Android Central App

Thank you for this solution. It should be noted that this fix also works for Android 6.0 Marshmallow.

 

[bsoder13]

"Here is what worked for me on my N6 and N9.

Turn off smart unlock on your home and work and remove any other addresses.

under security in the advanced section choose trusted agents
Turn off smart unlock
back out (might not be necessary)
go back in and turn it on

Now add back in your addresses.

Hope this helps."




Worked like a charm on my Nexus 5, thank you!

 

[AnnDroid]

Smart Lock has been working again for me ever since I put in several neighbors addresses...most of the time. About once a month I wake up to a request for my lock. Works perfectly in my car though.

I think I've solved the mystery of why some mornings I'm asked to put in my pin. I now have a Nexus 6P. After a week of use, it requested the pin as opposed to being Smart unlocked, it said something to the effect of: Whenever the device has been unmoved for 4 hours or more, you will be requested to enter in your pin. I have elderly dogs who rarely go 4+ hours without needing to go outside. Sadly, I now know that I rarely sleep more than 4 hours consecutively.

 

[Esther Feldman]

just a quick confirm. I did exactly as advised, removed and then re did the whole smart lock thing. Works fine now

 

[MerpsMom]

I really want to use this convenience, but just how much more fiddling around am I going to do before chucking it?

For pity's sake. Even fingerprint is getting dicey. Perhaps it's time to go back to a simple pattern. For heaven's sake, and I'm an Android fan!

MerpsMom

 

[Chode Node]

Sorry for the older post. What worked for me was getting the Trusted Place to go as a set of coordinates rather than a street address. I did this by:

1) Setting Location method to Wifi and Devices (option that doesn't use GPS)
2) Going into Trusted Locations
3) Add location
4) Grant location permission, which turned GPS on, and showed coordinates rather than an address (I'm guessing not enough time to localize to a real address)
5) Can then leave Location setting with GPS on.

My trusted places shows my Home address and the coordinates associated with my home address. Have done this on two phones and it seems to work.

 

[Arcendus]

Chode, you glorious internet commenter, I think this did the trick!

Nexus 6P, Android 6.01, rooted and xposed.

 

[amoralis]

I found a 100% solution (Note 4 with Gear S)

It's all about device administrator apps.
I had exchange client got there and then it got blocked.
Once removed works fine on spot.

I'm lucky, sure you're too - give it a try

 

[jsarino]

I bumped this up just to say that Chode Node's suggestion works for the Nougat OS as well.

 

[Ryououki]

Just wanted to let everyone know I tried all the methods in the thread but was not able to get trusted locations working on my Lenovo Phab 2 Pro. I gave up and accidentally fixed my issue. I powered off my Phab 2 Pro and moved my SIM card to another phone to test it out for a few minutes and needed info off my Phab 2 Pro, so I booted it up without the SIM card and noticed the trusted locations was working again. I powered off the Phab 2Pro, put the SIM card back in, booted it back up and location services are still working correctly again.

Just thought I'd share for anyone having the same issue and the previous methods didn't fix it.

 

[traceytaylor]

I found a 100% solution (Note 4 with Gear S)

It's all about device administrator apps.
I had exchange client got there and then it got blocked.
Once removed works fine on spot.

I'm lucky, sure you're too - give it a try

Um, WHAT? Care to clarify?

 

[PKerrivan]

I've noticed a similar problem from exchange emails being signed in, they require device administrator access and will sometimes force you to change your screen lock method as well.
I had my school email account signed in to the gmail app and could not use a pattern to unlock, and my roommate also had a problem with using a pattern when his work email was signed in.
Problem doesn't seem to occur if you use a third party app to access the email account. I used Boxer to get around it.

 

[jemerson1978]

Just wanted to let everyone know I tried all the methods in the thread but was not able to get trusted locations working on my Lenovo Phab 2 Pro. I gave up and accidentally fixed my issue. I powered off my Phab 2 Pro and moved my SIM card to another phone to test it out for a few minutes and needed info off my Phab 2 Pro, so I booted it up without the SIM card and noticed the trusted locations was working again. I powered off the Phab 2Pro, put the SIM card back in, booted it back up and location services are still working correctly again.

Just thought I'd share for anyone having the same issue and the previous methods didn't fix it.

On my phone I had same problem. I noticed if I go to add new location when I'm at home it shows address already saved. But when I zoomed in it changed to a different location in my street. I saved this address. Then went back in and zoomed in again and gave me another address. Also saved it. Did it about 5 times and different addresses in my street. I've saved them all and now it works perfectly at home. Hope that helps.

 

[RK928]

Mine has been broken for a while also on my Moto X PE. What I don't understand is why can't we just set up the local wifi connection as a trusted device? I can do it for a Bluetooth and NFC connection, we should be able to simply set a wifi connection also.

 

[iAmApathetic]

I signed up just to pass this along...

This has been bothering me for a long time and I really hope I'm not speaking to soon, BUT... I think I found a solution, as obscure as it seems:

I Re-calibrated my compass and instantly location based Smart Lock is working again.


Edit: I also have my home location from Google Maps turned off in smart lock settings.