- May 12, 2010
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I have had my Inc since May 27th with absolutely no issues at all and in that time I had downloaded a decent number of apps. Some of the apps I kept and some I uninstalled. My 1750 Seido battery typically last me 15 - 20 hours depending on my usage and I had no issues at all with it until Saturday.
On Friday I decided to download Launcher Pro and Beautiful Widgets and I set my phone up and really like the way Launcher Pro looked. I noticed late Saturday night / early Sunday morning that the people in my contact record that were my FB friends as well had multiple records, some with 10 or more records. I didn't see the multiple records in the people contact (as I don't have the check mark to show FB contacts) but I noticed it when I opened a person record and select the "link" in the upper right corner and in there was a list (10 or more) of contact records for that person all from FB and one from Google (which should be there). I remembered there was an issue with the last update from FB and I did do the update after they whole battery drain issue but I decided to uninstall FB so that it would get rid of all of the extra contact records. When I did that and went to open the people application my phone froze for a few minutes and then Launcher Pro message came up saying that it could not finish the request and gave the option to force close or wait. So then I tried to open Handcent and the same thing happened. I also selected "phone" to bring up the dialer which also will bring up my contacts and again got the same response as above, the launcher pro message saying that it could not finish the request and asked to force close or wait. (I selected wait a few times but kept getting the message so I had to just force close).
At this point anything I tried to open that pulled info from the "people" application would not open. I was able to surf the net, check mail (I never checked if I could compose new mail and if typing a contact name would bring up their info or not). I shut the phone off several times during this process as well.
So I figured at this point my people app was corrupt. So I tried to go to accounts and sync and remove my google account in hopes that when I reestablish it all my contacts would come back and possibly correct whatever issue I have. When I tried remove my google account I received a message that this could be done by a master reset. I didn't want to mess with that at the time so I stopped messing with the phone and went to bed. Sunday when i got up I did a restore to factory and during the set up process when I entered my google accout and the phone tried to pull down my contact info via 3G I recevied an error saying Mobile network is down try again later or switch to wifi. I was able to restore my google contacts via my wifi but when I tried to pull data via 3g i couldn't. Now my contact records are back and the people app is working as well as the message app and the dialer will open. I have no idea if i was having this issue before the factory reset because when I'm at home my phone is on wifi. The reason I noticed this is after I did the factory reset during the set up process it tries to pull your google contact records via 3g first.
So essentially my contact records are fixed now and I can make a call since the dial pad will pull up now and I can text message but I can't get on the internet.
I called Verizon support on Sunday and talked to tech support and they worked with me for about an hour trying to get my mobile network working on my phone but was unsuccessful.
So they ordered me a replacement Inc and had it sent overnight and since it was Sunday I'll get it tomorrow (Tuesday). I have no clue what would have caused my mobile network to just stop working like that and I wish I would have noticed if it wasn't working before I did the factory reset or not. I know I did use mobile newtork Saturday night when I surfed the web and checked FB while I was out that evening but when I got home it switched to wifi.
I hope the replacement Inc is one that got quality checked and not one that got rushed through.
On Friday I decided to download Launcher Pro and Beautiful Widgets and I set my phone up and really like the way Launcher Pro looked. I noticed late Saturday night / early Sunday morning that the people in my contact record that were my FB friends as well had multiple records, some with 10 or more records. I didn't see the multiple records in the people contact (as I don't have the check mark to show FB contacts) but I noticed it when I opened a person record and select the "link" in the upper right corner and in there was a list (10 or more) of contact records for that person all from FB and one from Google (which should be there). I remembered there was an issue with the last update from FB and I did do the update after they whole battery drain issue but I decided to uninstall FB so that it would get rid of all of the extra contact records. When I did that and went to open the people application my phone froze for a few minutes and then Launcher Pro message came up saying that it could not finish the request and gave the option to force close or wait. So then I tried to open Handcent and the same thing happened. I also selected "phone" to bring up the dialer which also will bring up my contacts and again got the same response as above, the launcher pro message saying that it could not finish the request and asked to force close or wait. (I selected wait a few times but kept getting the message so I had to just force close).
At this point anything I tried to open that pulled info from the "people" application would not open. I was able to surf the net, check mail (I never checked if I could compose new mail and if typing a contact name would bring up their info or not). I shut the phone off several times during this process as well.
So I figured at this point my people app was corrupt. So I tried to go to accounts and sync and remove my google account in hopes that when I reestablish it all my contacts would come back and possibly correct whatever issue I have. When I tried remove my google account I received a message that this could be done by a master reset. I didn't want to mess with that at the time so I stopped messing with the phone and went to bed. Sunday when i got up I did a restore to factory and during the set up process when I entered my google accout and the phone tried to pull down my contact info via 3G I recevied an error saying Mobile network is down try again later or switch to wifi. I was able to restore my google contacts via my wifi but when I tried to pull data via 3g i couldn't. Now my contact records are back and the people app is working as well as the message app and the dialer will open. I have no idea if i was having this issue before the factory reset because when I'm at home my phone is on wifi. The reason I noticed this is after I did the factory reset during the set up process it tries to pull your google contact records via 3g first.
So essentially my contact records are fixed now and I can make a call since the dial pad will pull up now and I can text message but I can't get on the internet.
I called Verizon support on Sunday and talked to tech support and they worked with me for about an hour trying to get my mobile network working on my phone but was unsuccessful.
So they ordered me a replacement Inc and had it sent overnight and since it was Sunday I'll get it tomorrow (Tuesday). I have no clue what would have caused my mobile network to just stop working like that and I wish I would have noticed if it wasn't working before I did the factory reset or not. I know I did use mobile newtork Saturday night when I surfed the web and checked FB while I was out that evening but when I got home it switched to wifi.
I hope the replacement Inc is one that got quality checked and not one that got rushed through.
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