T-Mobile users make sure you're using a 5G SIM card.

[mustang7757]

I will and if not hopefully somebody will or we will get an update that will enable it.

If you do find a way from xda to enable it please let us know.

 

[Cletis169_1]

If you do find a way from xda to enable it please let us know.

Will do!

 

[mustang7757]

Will do!

Thanks !

 

[NeoTreo]

First, TMobile 800 sends me a LTE card instead of the R15 5G Card.
Tried again and [ Mod redacted ] at TMobile 800 wanted a $20 processing fee and $10 for the 5G SIM card.
Went to a corporate TMobile store (not a franchise store who also wanted $10) and got it FREE.

Phone is unlocked and more reason to dump TMobile within 3-months.

 

[cardboard60]

Always try to go to a Corporate store and not a Franchise store.
I had a franchise store wanting more money for a phone that he had in stock.

 

[BigMosley]

First, TMobile 800 sends me a LTE card instead of the R15 5G Card.
Tried again and the [Mod redacted] at TMobile 800 wanted a $20 processing fee and $10 for the 5G SIM card.
Went to a corporate TMobile store (not a franchise store who also wanted $10) and got it FREE.

Phone is unlocked and more reason to dump TMobile within 3-months.

You can't really blame T-Mobile for that, those individual authorized retailers only know what their owner tells them. Like others have stated in this chat if you would have went to a corporate store to begin with it would have been free and no hassle.

 

[Talderon]

Always try to go to a Corporate store and not a Franchise store.
I had a franchise store wanting more money for a phone that he had in stock.

Franchise stores have to pay for EVERYTHING they get, even the SIM Cards, that is why they charge for them. I am the same though, I pretty much only hit Corp stores.

 

[SeanD_Colorado]

You can't really blame T-Mobile for that, those individual authorized retailers only know what their owner tells them. Like others have stated in this chat if you would have went to a corporate store to begin with it would have been free and no hassle.

I dealt with T-Mobile through their Facebook chat. They sent an R15 SIM via UPS over night at no cost to me. My own experiences with Tmobile over the years has been positive .

 

[GrooveRite]

Good to know. Thanks for the info everyone.

 

[mustang7757]

Always try to go to a Corporate store and not a Franchise store.
I had a franchise store wanting more money for a phone that he had in stock.

True

Franchise stores have to pay for EVERYTHING they get, even the SIM Cards, that is why they charge for them. I am the same though, I pretty much only hit Corp stores.

Exactly

 

[Gary02468]

I spoke to a phone rep last week who agreed to send the new R15 sim card for free. Turns out they shipped the old 2015 sim card instead. So I spoke to a FB rep just now, who insisted that the old sim card is the only one I'm entitled to for my phone. Then I called a phone rep again, who said he made sure now to 2nd-day ship me the R15 sim. He said he was forced to charge me $10 for it (even though their web page says "no extra cost"), but he offered to immediately apply a $10 credit to my bill, so I agreed.

 

[SeanD_Colorado]

I spoke to a phone rep last week who agreed to send the new R15 sim card for free. Turns out they shipped the old 2015 sim card instead. So I spoke to a FB rep just now, who insisted that the old sim card is the only one I'm entitled to for my phone. Then I called a phone rep again, who said he made sure now to 2nd-day ship me the R15 sim. He said he was forced to charge me $10 for it (even though their web page says "no extra cost"), but he offered to immediately apply a $10 credit to my bill, so I agreed.

The experiences seem so varied. The left hand doesn't know what the right hand is doing at T-Mobile.

 

[Rukbat]

I dealt with T-Mobile through their Facebook chat. They sent an R15 SIM via UPS over night at no cost to me. My own experiences with Tmobile over the years has been positive .

I used to be a TMobile indy dealer (back in the days of dinosaurs). If I asked TM for a few SIM cards, the rep would come back with at least 25, but more usually 100. For free. When I sold the last store, I probably had about 500 SIM cards in the safe. (AT&T seems to be having the same contest the past few years. Go into a corporate store with a problem and they're likely to stick a new SIM into the phone to see if that fixes it. If not, they leave it in.

But my local TM non-corporate store has always gotten $25 for a SIM, even if you just walk in to start an account with TMobile. (I declined, and bought one on eBay for $3 shipped. Local seller, so it arrived in a couple of days.)

As far as the 5G card - I'm fine with 4G for now. Eventually, when 6G is the standard, 5G cards will all be free. (I have a desktop for large file downloads and/or streaming.)

 

[Germanguy#AC]

Don't need the r15 SIM anymore. T-Mobile now has an over the air solution.

@tmobileHelp: Great question, and I apologize for the delay here we're still a little busier then normal. Our engineering teams have since that page was created deployed an alternate solution with the over the air update to the 2015 sim card such as the one sent to you, so that way customers weren't having to pay for a new sim card since the R15 version does have a $10 per card cost attached to it. We can certainly give the one sent to you here a try and if it doesn't work as we have been advised move right into ordering the R15 version for you.

 

[Germanguy#AC]

One more info
@tmobileHelp: Gotcha, So what I am seeing here and clears things up for me 1000%! The Note 20 line up right now doesn't have the Stand alone technology right now. We have been advised by Samsung that in a future Android update that device will then get the standalone connection. The great news is from our documents here we're advised that any sims activated before 5/25 will get pushed the over the area update when needed.

Basically what will happen here, is first Samsung will roll out an update to include the stand alone connection, then your phone will get pushed a carrier update for the sim to connect to it. If that second part doesn't happen then we can active the sim that was just sent to you! Does that make sense?

 

[subguy812]

I have no idea when I received my last sim, so I requested one whether I need it or not with my Note 20 Ultra. The jury is still out about the SA 5G thing on Note 20 Ultra?

 

[mustang7757]

I ordered one also , charged 10.00 , tried to get them give for free they didn't budge .

 

[jlangner]

I ordered one also , charged 10.00 , tried to get them give for free they didn't budge .

Got mine free...18 years with t-mobile has perks..haha. They gave $20 credit on account then went to store to get and pay and then store didn't charge so made $20.. I went to store as support issue. Told was missing calls, text not sending, etc so treated as support.

 

[Gary02468]

I ordered one also , charged 10.00 , tried to get them give for free they didn't budge .

If you point them to their web page where they say "no extra cost", you should be able to get a refund or credit. They have to honor what they advertise.

 

[mustang7757]

If you point them to their web page where they say "no extra cost", you should be able to get a refund or credit. They have to honor what they advertise.

I'll try that