Gray Area
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So the China made phones are ok? Oh thank goodness! I really don't want to swap out my phone if it a not necessary.
The Galaxy Note7 has been recalled for battery issues
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So the China made phones are ok? Oh thank goodness! I really don't want to swap out my phone if it a not necessary.
Well, I guess all the folks that hate the lag, poor battery life and crack/scratches might have an out 
I am not having these issues so far, but some are reporting it.
I am not having these issues so far, but some are reporting it.
Re: Maybe the new phones will also have improved glass?
We have a sticky thread about it and will update it as statements come in.
I know they have said on some countries they are doing that, but haven't said here what they will do. I'm expecting the carriers to come out with detailed statements.
We have a sticky thread about it and will update it as statements come in.
donm527
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Unfortunately I don't have one... the screen issue was keeping me from doing so. Please do so and let me know 
I did tell my co worker that had a crack his from a lame drop off his desk that he's getting a replacement. Maybe I'll test his back glass. I have no problem in testing for everyone.
I did tell my co worker that had a crack his from a lame drop off his desk that he's getting a replacement. Maybe I'll test his back glass. I have no problem in testing for everyone.
donm527
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Re: What happens if the Note 7 is recalled?
The USB-C cable that came with the phone.
The USB-C cable that came with the phone.
My very big question is what are they going to do with 1 mil. + devices that they are going to take back? I personally pre-ordered a Note 7 here in Romania and it was officialy announced that they are going to start delivering again on 16th september as the phone is no loger in any stock. I personally do not want a refurbished Note 7 as a new one. Any thoughts?
Re: Maybe the new phones will also have improved glass?
Changing glass and validating the manufacturing process just to make a revision would be months.
Changing glass and validating the manufacturing process just to make a revision would be months.
SteelGator
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Re: Maybe the new phones will also have improved glass?
As I have mentioned in other threads. I have been part of teams doing a recall in another industry. You would not believe the team of folks they have in conference rooms working on this problem around the clock. You can bet the highest levels of senoir management are deeply involved. They are thinking through every contingency and weighing pros and cons. Many of the things they are thinking through, we cannot even begin to bring into our discussion because there is too much we don't know. I remember watching news coverage of one of ours, and everybody saying what we should do. Some of the stuff was impossible, some of it sounded good, but would just be ineffective (of course some were pretty close to what we did too). Outsiders just don't have the facts they need to make a good decisioin.
Again, my guess, because of the way they are handling this early, is they are on a path to make their customers happy. They won't hit 100%, people are going to be pissed, but they seem to be giving their best effort. I expect the return process to be as customer friendly as they are able to make it. Corporations balance shareholder needs, employee needs, and customer needs everyday. The will error on the side of the customer through this process, which in the long run will benefit the shareholders that will squeal over the choices being made.
Disclaimer: all an educated guess
As I have mentioned in other threads. I have been part of teams doing a recall in another industry. You would not believe the team of folks they have in conference rooms working on this problem around the clock. You can bet the highest levels of senoir management are deeply involved. They are thinking through every contingency and weighing pros and cons. Many of the things they are thinking through, we cannot even begin to bring into our discussion because there is too much we don't know. I remember watching news coverage of one of ours, and everybody saying what we should do. Some of the stuff was impossible, some of it sounded good, but would just be ineffective (of course some were pretty close to what we did too). Outsiders just don't have the facts they need to make a good decisioin.
Again, my guess, because of the way they are handling this early, is they are on a path to make their customers happy. They won't hit 100%, people are going to be pissed, but they seem to be giving their best effort. I expect the return process to be as customer friendly as they are able to make it. Corporations balance shareholder needs, employee needs, and customer needs everyday. The will error on the side of the customer through this process, which in the long run will benefit the shareholders that will squeal over the choices being made.
Disclaimer: all an educated guess
The battery cells came from a Chinese contractor.no no no! All phones. Made in China... but where are the batteries sourced from?
The phones from China are being recalled also.
Wow. So many replies to this thread. FolloWing keenly as I've already had my phone replaced once. Loving the phone, really don't want to start again if recalled.
Keep in mind for those effected by the recall who do not do the recall you are voiding your warranty.
Also if you send them a broken screen they will not just fix it for free. You will be paying the cost for a replacement screen.
Big question here is why. Is the issue with the battery or the charging circuit. Did they cute more corners and use a cheap li-on/li-po charging ic that can not accurately monitor the battery voltage. These battery's just do not randomly blow if they are charged and maintained right. There is a serious of events that lead upto it.
For those who do not do the recall good luck. As we do not know why they do it and these battery even when taken off the charger can still blow. After it starts you can pull it off and it still will not stop the reaction so it could happen when you are sleeping. You really do not want to mess around with devices that store that much energy.
Also if you send them a broken screen they will not just fix it for free. You will be paying the cost for a replacement screen.
Big question here is why. Is the issue with the battery or the charging circuit. Did they cute more corners and use a cheap li-on/li-po charging ic that can not accurately monitor the battery voltage. These battery's just do not randomly blow if they are charged and maintained right. There is a serious of events that lead upto it.
For those who do not do the recall good luck. As we do not know why they do it and these battery even when taken off the charger can still blow. After it starts you can pull it off and it still will not stop the reaction so it could happen when you are sleeping. You really do not want to mess around with devices that store that much energy.
Is there a chance we will receive a refurbished Note 7 as a brand new one?
Taking into consideration Samsung officialy just took the responsability to replace 1+ mil. Note 7 devices, will there be the chance that the ones who are still waiting the device, like myself, receive refurbished devices that are sold just like brand new?
Taking into consideration Samsung officialy just took the responsability to replace 1+ mil. Note 7 devices, will there be the chance that the ones who are still waiting the device, like myself, receive refurbished devices that are sold just like brand new?
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This. It took me a full day setting everything up, app installs, etc. The only thing I back up on the device is contacts and message history. Smart Switch is usually Dumb Switch and causes performance issues for apps. Even with same device.
Its not a matter of IF they recall the devices, they've recalled them. Now its a matter of WHEN you will get a new one.
donm527
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Well do a cloud backup with Samsung backup. When you get the new phone you can restore it all in one step,
This really sucks for me as my first note from hard core iPhone user. Plus I'm leaving for Europe for a month at the end of sept and need to take a phone - the good thing is I still have my iPhone. May just try to return Note 7 and buy new iPhone.
Re: Is there a chance we will receive a refurbished Note 7 as a brand new one?
If don't receive your device within the next month then I say you might have a chance of getting a refurbished depending on how fast they process the returns
Don't think so... They don't even have any refurbs cause the phone was just released... It's more probable that people that buy the phone once it's up for sale again will get our refurbished day 1 phones since millions of them would be returned by then....
If don't receive your device within the next month then I say you might have a chance of getting a refurbished depending on how fast they process the returns
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