Trade in terms , will you send in your charger ?

[TheMiz]

A little brutal threatening to remotely disable the device.

I agree. So you also didn't agree to the terms which is fine.

 

[fredwardnelson]

No problem at all, you must not have agreed to the terms.

Eh, they're odd is all.

 

[Mike Dee]

Trade support page

 

[fredwardnelson]

Trade support pageView attachment 341571

That matches my experience. I didn't send a charger back when I traded my Note 8 or 9. Had no issues.

 

[Ed_Grohl]

Trade support pageView attachment 341571

Thank you for bringing sanity to this.

 

[TheMiz]

Trade support pageView attachment 341571

Mike

I did see that I believe that is dated Nov 2021.

I must not have been clear in the original post. Sorry

But as I said lets wait and see when Samsung says when they send the trade in instructions after we get our new phones.

If they say send the charger then its no big deal I have tons

 

[Mike Dee]

Samsung chat with my specfic order

 

[Mike Dee]

Mike

I did see that I believe that is dated Nov 2021.

I must not have been clear in the original post. Sorry

But as I said lets wait and see when Samsung says when they send the trade in instructions after we get our new phones.

If they say send the charger then its no big deal I have tons

I believe they are making a blanket statement written to cover many trade in items and should be expressed a little more clearly. They also mention charging case and I don't know of any smart phones that include one.

 

[Mike Dee]

Samsung chat as if I hadn't ordered yet. Excuse my dictation typos

 

[theobject]

I did a trade-in last year and the email Samsung sent said nothing about a charger trade-in

 

[mustang7757]

I did a trade-in last year and the email Samsung sent said nothing about a charger trade-in
View attachment 341584

Same

 

[pags11]

Samsung chat as if I hadn't ordered yet. Excuse my dictation typosView attachment 341573

Thank you for posting this information!

 

[jadenerd]

This is taken from Samsung.com FAQ on trade ins:

• When I ship back to Samsung the device I’m trading in, should I send the charger, case, or other accessories with the device?

No – you should ship only the device, including S-Pen for Galaxy phones, to Samsung, and if you no longer need them, discard the other accessories following your local trash and recycling regulations. Trade-in value is available only for the device. If you do ship accessories back with the device, we will not return those accessories.

 

[PhabPhan]

Also, if you actually click on the terms and conditions for the trade in program, it says:

"You should ship only the Trade-In Device, including S-Pens for phones, to Samsung. Do not send accessories, keyboard covers, watch straps, chargers, memory or SIM cards. If you trade in a tablet or laptop, do not send the included S-Pen. Samsung will not return any accessories shipped with your Trade-In Device."

 

[pags11]

Also, if you actually click on the terms and conditions for the trade in program, it says:

"You should ship only the Trade-In Device, including S-Pens for phones, to Samsung. Do not send accessories, keyboard covers, watch straps, chargers, memory or SIM cards. If you trade in a tablet or laptop, do not send the included S-Pen. Samsung will not return any accessories shipped with your Trade-In Device."

Thank you for looking this up!

 

[Kilroy672]

I was looking at the terms and agreements and this was number 3....
3. Remove Your Data and Unlock Your Trade-In Device. Does that mean my trade in must be unlocked? Or what does Unlock mean in this case?

 

[Laura Knotek]

I was looking at the terms and agreements and this was number 3....
3. Remove Your Data and Unlock Your Trade-In Device. Does that mean my trade in must be unlocked? Or what does Unlock mean in this case?

Remove your Samsung Account and Google Account prior to factory reset. Otherwise, the device is a brick. https://www.androidcentral.com/factory-reset-protection-what-you-need-know

 

[Kilroy672]

Remove your Samsung Account and Google Account prior to factory reset. Otherwise, the device is a brick. https://www.androidcentral.com/factory-reset-protection-what-you-need-know

So in other words I need to sign out of my Samsung and Google accounts and remove them so it needs to be added and signed back in? If so that's what I always do when I trade in my phones.

 

[Laura Knotek]

So in other words I need to sign out of my Samsung and Google accounts and remove them so it needs to be added and signed back in? If so that's what I always do when I trade in my phones.

Yes, you are correct.

 

[Mike Dee]

So in other words I need to sign out of my Samsung and Google accounts and remove them so it needs to be added and signed back in? If so that's what I always do when I trade in my phones.

You can but if you do a factory data reset from the settings it wipes everything anyway. I've done it both ways and no difference as long as you see the start screen to set up the device.