So, my SGS7 Gremlin has struck again! Much to my ire and chagrin, it stopped accepting my fingerprint and secondary password...and subsequently did a factory reset. This is not the first time this has happened...only this time, it wiped my SD card!
Anyway, I turned to Google and Samsung for a full restore - settings as well as content. I got my Contacts, most of my apps, messages, and a large amount (but not all) of my pics restored. When the apps restored and I configured my settings as close to the way I could remember I had them...I encountered this plague of a charging screen, with nonstop ads, prompting me to download some useless app I have absolutely NO interest in. Judging from the number of posts I've seen on this, it's not an issue unique to any specific model of phone.
I tried updating software and firmware, updating apps, shutting down and rebooting, clearing my browser history, clearing my app cache, installing another app to identify what app (s) may be causing the issue, and uninstalling them, resetting permissions and notification settings. NOTHING worked. I then noticed that every app in the ads was from the Google Play Store. So, I thought it only made sense that I contact Google. I opened a chat with a rep. After describing my issue, they promptly emailed me steps to take to remove ads appearing in different places on your phone. The particular process I instituted was:
"FOR POP UPS OR ADS OUTSIDE OF CHROME BROWSER OR THE NOTIFICATION TRAY"
Your pop ups or ads might be caused by a third party app.
To find the app that's causing the ad or pop up, wait for the ad to appear on the home screen.*
Note:*Do NOT cancel/close the ad when it pops up!
Tap the Overview button (the double square in the lower left corner of the SGS7 screen that brings up all of your recently opened and running apps appearing as a stacked deck of cards, and gives you the option to individually or collectively close the apps).
The name of the app should be at the top of the lowest preview card.
Uninstall the app:* Settings*>*Apps*>*(Offending app)*>*Uninstall.
Believe it! Something THAT simple and requiring no remote access, no resets, or downloading of more extraneous apps...WORKED!! THANKYOU GOOGLE SUPPORT!
Now if I could just get to the bottom of this Samsung lock issue! I don't feel comfortable walking around with an unsecured phone. This is the 3rd reset event that has happened to me in the last year! I would love any advice or resolutions!
Anyway, I turned to Google and Samsung for a full restore - settings as well as content. I got my Contacts, most of my apps, messages, and a large amount (but not all) of my pics restored. When the apps restored and I configured my settings as close to the way I could remember I had them...I encountered this plague of a charging screen, with nonstop ads, prompting me to download some useless app I have absolutely NO interest in. Judging from the number of posts I've seen on this, it's not an issue unique to any specific model of phone.
I tried updating software and firmware, updating apps, shutting down and rebooting, clearing my browser history, clearing my app cache, installing another app to identify what app (s) may be causing the issue, and uninstalling them, resetting permissions and notification settings. NOTHING worked. I then noticed that every app in the ads was from the Google Play Store. So, I thought it only made sense that I contact Google. I opened a chat with a rep. After describing my issue, they promptly emailed me steps to take to remove ads appearing in different places on your phone. The particular process I instituted was:
"FOR POP UPS OR ADS OUTSIDE OF CHROME BROWSER OR THE NOTIFICATION TRAY"
Your pop ups or ads might be caused by a third party app.
To find the app that's causing the ad or pop up, wait for the ad to appear on the home screen.*
Note:*Do NOT cancel/close the ad when it pops up!
Tap the Overview button (the double square in the lower left corner of the SGS7 screen that brings up all of your recently opened and running apps appearing as a stacked deck of cards, and gives you the option to individually or collectively close the apps).
The name of the app should be at the top of the lowest preview card.
Uninstall the app:* Settings*>*Apps*>*(Offending app)*>*Uninstall.
Believe it! Something THAT simple and requiring no remote access, no resets, or downloading of more extraneous apps...WORKED!! THANKYOU GOOGLE SUPPORT!
Now if I could just get to the bottom of this Samsung lock issue! I don't feel comfortable walking around with an unsecured phone. This is the 3rd reset event that has happened to me in the last year! I would love any advice or resolutions!
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