Verizon: Galaxy Note 8 Pre-Order Thread

[anon(10305333)]

I figured out why my status was stuck on processing with my Note 8 order. Apparently the rep that placed my order yesterday entered the three digit code on the back of my credit card wrong so my order was on hold. Its weird that I got a receipt from them yesterday even though the card didn't go through. I ended up giving them my card info again today and this time all is good. Kinda weird it took me calling them to figure it out instead of them contacting me. I would have been pretty mad if this issue wasn't discovered until the day it was supposed to be delivered and I didn't get it!

Keep your eye out on your order status, if it seems "stuck" give them a call!

So what does the order say now that you called? Mine has been at processing since I ordered on 8/24.

 

[lattemaker]

It still says processing but thats an upgrade from "there is an error with your order. Please contact us." If I hadn't seen that I wouldn't be getting a Note 8 on the shipping day. However, I did notice that now under my devices when logged into my Verizon account it shows everything about the Note 8 except the picture of the actual phone hasn't been updated. The picture is still for my iPhone 7 Plus but the new amount owed, contract dates and all that have been updated. Under my orders it still shows processing like I said above but I have the ship date being shown, which is the standard 9/14.

 

[anon(10305333)]

It still says processing but thats an upgrade from "there is an error with your order. Please contact us." If I hadn't seen that I wouldn't be getting a Note 8 on the shipping day. However, I did notice that now under my devices when logged into my Verizon account it shows everything about the Note 8 except the picture of the actual phone hasn't been updated. The picture is still for my iPhone 7 Plus but the new amount owed, contract dates and all that have been updated. Under my orders it still shows processing like I said above but I have the ship date being shown, which is the standard 9/14.

Thanks, I didn't see where you said "there is an error with your order" only saw processing and got worried. Glad you got it taken care of.

 

[wnyjackson]

So far no dice on my luck getting Verizon to budge on paying off the S7E to upgrade early. They claim their fans are tied by Samsung.

A poster said vzw is working on something for us s7e owners, I hope the come up with something to help us out.

I emailed Lowell Mcadam, the CEO, about us s7e owners stuck in limbo and 2 days later got a reply from someone in customer service looking to reach out to me and speak, I replied to the email and haven't heard back , that was 3 days ago. Just about right for vzw customer service. I have had nothing but bad experiences with their customer service, they make me feel like nothingmore than a number, vzw is too corporate sometimes.

 

[Amele]

Just got a text from Verizon that my order of Note 8 was received today (uh preordered via website on 24th two minutes after it went live. So..???) and they will text me with tracking info when it ships. ok. How about now? Guess not.

 

[Jewels81]

Oh snap!! Verizon just charged my card for the taxes. Woohoo. Maybe some movement soon.

 

[toenail_flicker]

that's the precursor to shipping. congrats!

nice pic too

 

[anon(10305333)]

I also just got the text from Verizon that my order was received and card charged.

 

[Jewels81]

that's the precursor to shipping. congrats!

nice pic too

Lol thanks. Yeah I love that theme. I didn't expect them to take it this late but I'm glad they did.

 

[Jewels81]

I also just got the text from Verizon that my order was received and card charged.

So far I've only got a text from my card saying that verizon took the money but nothing yet from verizon. But that was 10 minutes ago. Might not get it til tomorrow. Just glad to see some movement.

 

[Nostromo79]

Same message, same time. I'm provisionally encouraged.

 

[trucksmoveamerica#AC]

Don't forget about the note 7 shipping fun we had. All the carriers were charging cards, shipping, sending tracking info, and then they sat in the fed ex and ups shipping yards til close to release date. Oh the fun

 

[Jewels81]

Don't forget about the note 7 shipping fun we had. All the carriers were charging cards, shipping, sending tracking info, and then they sat in the fed ex and ups shipping yards til close to release date. Oh the fun

Last year with the note7 verizon charged my card 2 days before release date and i got it on release date. So I'm really actually surprised they took the money this early. But hey I'll be glad to know that it has been shipped even if it does sit for a bit

 

[MikeS1971]

Don't forget about the note 7 shipping fun we had. All the carriers were charging cards, shipping, sending tracking info, and then they sat in the fed ex and ups shipping yards til close to release date. Oh the fun

Oh. Yeah. I remember that. Mine was the last of the deliveries on the FedEx truck that day

Ordered two, one arrived open. And serial number had already been used for the promotional items.

 

[Jewels81]

Oh. Yeah. I remember that. Mine was the last of the deliveries on the FedEx truck that day

Ordered two, one arrived open. And serial number had already been used for the promotional items.

Wait a minute......did I read that right? Someone else used serial number for the promotional items? I'd be mad. Was you able to to do anything about it?

 

[MikeS1971]

Wait a minute......did I read that right? Someone else used serial number for the promotional items? I'd be mad. Was you able to to do anything about it?

Exactly. Called Verizon, but they said I had to contact Samsung. Samsung said I probably received a refurbished Note 7 and the previous owner probably registered for the items. This was the day it was delivered, launch day.

Finally got a hold of someone at Verizon willing to try and help. She tried several things over the course of an hour. Finally asked for my zip code and located a corporate store that has some black Note 7's in stock. She called them and had them put one aside. She entered everything on the system saying my sons phone was defective and all we had to do is a simple exchange when we arrived at the store. Exchange went smoothly, the girl helping us was even flirting with my son. She was cute, looked to be 18 or. 19. My son is really tall, she was a little shocked and embarrassed when she found out my son was going to be 14 in a few days.

In a couple days I received tracking information for the promotional items for my phone, my sons original Note 7 and the replacement. Some named Cletus VanDamme on the other side of town was who had registered for the items. Obvious not me, obvious not my billing or shipping address and they didn't have the phone in their possession. But Samsung still shipped them the 256GB card.

In the end, I got my promo items as well as my son. And he had a cute girl flirt with him. So it all ended well.

 

[Thelt2000x]

Delete

 

[Thelt2000x]

Curious about them almost matching the BB promo. What did they do?

VZW offered me a $200 bill credit if I do a "forced upgrade" (I owe like $460 on my S7E), which means I could pay $260 to buy out my phone, and still get the promo pricing on the Note 8. Not a bad deal, I suppose.

Other option: switch carriers. I pre-ordered at BB through Sprint already, but can cancel that if I want. That one pays off my current phone, plus the 50% off the Note 8, plus like $150 in BB stuff, plus the Samsung promo. Also my monthly bill ends up being lower. I come out ahead financially, but Sprint is kinda of an unknown for me since I've been in VZW since 2002.

Need to figure this out. Will accept recommendations.

Keep trying. I told them I'm was leaving unless they credited my account $400. They did. I get to keep my S7E. Pre ordered at best buy for the $150 off then trading in for the $480.

FWIW, I had sprint and it was a terrible experience as far as service. I'm in the military and travel a lot. Service was almost non existent. Just keep pinging Verizon until you get what you want.

 

[Jewels81]

Exactly. Called Verizon, but they said I had to contact Samsung. Samsung said I probably received a refurbished Note 7 and the previous owner probably registered for the items. This was the day it was delivered, launch day.

Finally got a hold of someone at Verizon willing to try and help. She tried several things over the course of an hour. Finally asked for my zip code and located a corporate store that has some black Note 7's in stock. She called them and had them put one aside. She entered everything on the system saying my sons phone was defective and all we had to do is a simple exchange when we arrived at the store. Exchange went smoothly, the girl helping us was even flirting with my son. She was cute, looked to be 18 or. 19. My son is really tall, she was a little shocked and embarrassed when she found out my son was going to be 14 in a few days.

In a couple days I received tracking information for the promotional items for my phone, my sons original Note 7 and the replacement. Some named Cletus VanDamme on the other side of town was who had registered for the items. Obvious not me, obvious not my billing or shipping address and they didn't have the phone in their possession. But Samsung still shipped them the 256GB card.

In the end, I got my promo items as well as my son. And he had a cute girl flirt with him. So it all ended well.

How do you get a refurbished phone on launch day?! Lol. That's crazy. Wonder how that person did that. Smh. And lol at the girl flirting with your son. Cute. But I would of smacked myself when I found out I was flirting with a minor. Lol. I'm glad you and your son got it worked out. And hope it don't happen this time around. My problem with FedEx is my house is still kind of new construction/address and when FedEx comes I see them going back and forth down the street looking for me. Only 1 time out of about 5 times I hadn't had to flag the driver down lol. I live in the country so they be looking lost haha. But UPS had no trouble.

 

[GRUNT11B]

card was charged last night for my 3 Note 8 orders! hope this means we will receive them early.