Warning Samsung Protection Plus

[Ca_lvn]

So I have insurance with Samsung Protection plus and have recieved my new note 7 so I called assurant the provider and name on my contract to update phone info, they said unable to help contact Samsung so after 1 hour on the phone with Samsung being transferred mutable times no one could help.
So I called assurant back and canceled my policy for a full refund.
So be careful your new device is not covered under the policy and I was unable to update.
You would think it would be so simple.

 

[bmonday]

Samsung doesn't care what phone you have, until it comes time to replace it (the deductable varies based on what handset you have). I replaced a broken S7 through them, and I asked them if I needed to let them know if I used the money to buy a Note7, and they said no. The insurance is tied to the person, not the handset.

 

[atlawson]

I purchased the Samsung protection plus and never received any kind of confirmation email other than the one at the time of ordering. Is this normal?

 

[Ca_lvn]

Samsung doesn't care what phone you have, until it comes time to replace it (the deductable varies based on what handset you have). I replaced a broken S7 through them, and I asked them if I needed to let them know if I used the money to buy a Note7, and they said no. The insurance is tied to the person, not the handset.

The insurance is tied specifically to the handset you register your insurance with the IMEI number

 

[Ca_lvn]

I purchased the Samsung protection plus and never received any kind of confirmation email other than the one at the time of ordering. Is this normal?

I received a recipe from Samsung and also a contract # from assurant with details

 

[bmonday]

Are you sure you're talking about the Samsung insurance? Because that's not what they told me when I had to actually get a phone replaced under my plan.