What is your AT&T order status?
- Thread starter eak1570
- Start date
cmunic8r99
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- Apr 27, 2010
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I preordered in-store the day they started and completely forgot about the media adapter until I got home that night. I emailed the sales consultant, and he ordered it for me. It's separate from the phone order and will go to the store, but it's still free.
From my SGS2 with Tapatalk
giper54
Well-known member
- Feb 13, 2010
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Never mind u typed in the new phone number and it worked it says pending shipment too.
New member and first post here. I preordered an HTC One and it didn't show the media link on there. I called Premier this morning and they assured me that it is on there.
Now THAT is exciting! I hope Sprint follows suit... mine shows nothing as of two seconds ago...
I ended up having to place my order over the phone because even after the Premier website was "fixed" I was still unable to place my order on the internet. I just called to make sure the media link was included in my order as there is no sign of it on the status page. I was told the same thing I was told when I ordered on April 5th. The first batch of phones include the media link IN THE BOX. I asked for clarification and the guy told me it's a different inventory number completely and the phone and the media link will come in the same box. I never know what to believe.
eddieruiz01
Active member
- Apr 9, 2013
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I dont think the medialink & phone are in the same box because the frst time I called customer service they told me it was on my order but thats when I went to the store where I placed my pre order and confirmed they had not ordered it.
The second guy I talked to at least said that he had noted my account and if I don't get my media link to call back. Then he reiterated a third time that my order is for the 64GB phone and media link. He said "I assure you the media link will be there......it's already in the box, it's not something we add."
Obviously I have no reason to trust him except that I'd rather not deal with it later so I'm hoping he's right. It reminds me a little of ordering a phone on Verizon years ago where their promo at the time was a free car charger and dock. When the phone showed up it was all boxed together in a promotional package. Inside the big box were the three separate boxes. I guess I don't totally count that out.
Again, he specifically said a portion of the orders will ship together, not everybody. Keep in mind that on the Premier site, they ran out of Media Links quickly then it went back to in stock a short time later. Maybe the initial bunch were these combos.
Oh well. Time will tell. I'm not trying drag this out.
Obviously I have no reason to trust him except that I'd rather not deal with it later so I'm hoping he's right. It reminds me a little of ordering a phone on Verizon years ago where their promo at the time was a free car charger and dock. When the phone showed up it was all boxed together in a promotional package. Inside the big box were the three separate boxes. I guess I don't totally count that out.
Again, he specifically said a portion of the orders will ship together, not everybody. Keep in mind that on the Premier site, they ran out of Media Links quickly then it went back to in stock a short time later. Maybe the initial bunch were these combos.
Oh well. Time will tell. I'm not trying drag this out.
eddieruiz01
Active member
- Apr 9, 2013
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Hopefully it is in the box so you save the trouble of having to deal with them later, let us know what happens when you get your HTC ONE. I cant wait for mine, it will be my first android phone.
eddieruiz01
Active member
- Apr 9, 2013
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i had two orders one for the HTC Medialink since they forgot to order it and one for the HTC ONE. They both changed status to Pending Shipment today and i just received an email that my medialink has shipped! Hopefully the phone will ship this week also......
CaCHooKaMan
Well-known member
- Jul 18, 2010
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Just got notification of shipment on my 2 media links. Haven't heard anything on the phones.
CaCHooKaMan
Well-known member
- Jul 18, 2010
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just did an online chat with AT&T and this is what they said
AT&T Rep: Oh okay, I see here that you pre order the HTC one and the shipment date is on 04/16/2013 to 04/18/2013.
Me: So it should arrive by the 19th?
AT&T Rep: Yes.
Me: Is there a possibility that it could arrive before that date?
AT&T Rep: It may be possible that it could arrive on the 18 since the shipment date is from 16th-18th.
im gonna bet that theyll stagger shipping based on your location so it ends up arriving on the 19th no matter what
AT&T Rep: Oh okay, I see here that you pre order the HTC one and the shipment date is on 04/16/2013 to 04/18/2013.
Me: So it should arrive by the 19th?
AT&T Rep: Yes.
Me: Is there a possibility that it could arrive before that date?
AT&T Rep: It may be possible that it could arrive on the 18 since the shipment date is from 16th-18th.
im gonna bet that theyll stagger shipping based on your location so it ends up arriving on the 19th no matter what
08BlackWRX
Well-known member
- May 21, 2011
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Just got shipping notification for media link...will be here the 16th
Sent from my Nexus 4 using Tapatalk 2
Sent from my Nexus 4 using Tapatalk 2
I posted this at XDA - because my order also is not showing the Medialink-
AT&T site had trouble with Premier preorders for the first hour or so then they fixed the site. I was struggling to get my order through and had worked with both chat and phone support to finally get the order after about an hour of effort.
Today I saw a screen cap of another persons order and it showed the Free HTC Media Link HD Wireless HDMI Adapter. My order only has the phone and the sim.
I called AT&T and they said you must not have selected to add the free accessory. I told them there was no option to do it and I have the chat record from the person walking through the order. They basically said too bad - your mistake. So I asked for a supervisor who also pushed back saying all I could do is cancel and reorder but that would move me to the back of the line.
After logically walking through the issue she offered to add a note to my account saying if the Media Link HD came back in stock within one month they would ship it to me for free but I would have to follow up to see if it is available....
So if you are on a Premier account I suggest you check your order status to see if you got the Media Link HD.
AT&T site had trouble with Premier preorders for the first hour or so then they fixed the site. I was struggling to get my order through and had worked with both chat and phone support to finally get the order after about an hour of effort.
Today I saw a screen cap of another persons order and it showed the Free HTC Media Link HD Wireless HDMI Adapter. My order only has the phone and the sim.
I called AT&T and they said you must not have selected to add the free accessory. I told them there was no option to do it and I have the chat record from the person walking through the order. They basically said too bad - your mistake. So I asked for a supervisor who also pushed back saying all I could do is cancel and reorder but that would move me to the back of the line.
After logically walking through the issue she offered to add a note to my account saying if the Media Link HD came back in stock within one month they would ship it to me for free but I would have to follow up to see if it is available....
So if you are on a Premier account I suggest you check your order status to see if you got the Media Link HD.
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