Who has to send theirs back? Why?

[dpridgen]

The one I got from staples has a horizontal row of bad pixels. I may return that one, my play store one is fine.

 

[cluckkillerb]

I called Google tonight about the glass separation on mine and they said they would contact me via email within 48 hours about returning my device.

Anybody else experience this?

Yup, I called on Tuesday night. They emailed me the RMA process email, credited my account for 1 device, and a UPS label email on Wednesday night. I ordered my new one ASAP and it's arriving Friday.

QQ'd on Tuesday and have a new one by Friday, not too shabby.

 

[DreamSTi]

Yup, I called on Tuesday night. They emailed me the RMA process email, credited my account for 1 device, and a UPS label email on Wednesday night. I ordered my new one ASAP and it's arriving Friday.

QQ'd on Tuesday and have a new one by Friday, not too shabby.

So you i'll have to order a new one? I figured they would send me a replacement...

 

[pdhahn]

Just returned mine to Staples because it had a bulging screen...and got one with a dead pixel. I'm beginning to think these things are junk.

Sent from my Nexus 7 using Android Central Forums

 

[gotcha]

My screen has lighting issues. A dark lower left corner and bright lights from the left side

 

[area223]

Me! Google is sending another one. Glass separation issue.

 

[cluckkillerb]

So you i'll have to order a new one? I figured they would send me a replacement...

Yup, they'll credit you for a new one so that you don't have to wait for them to receive your broken one. As long as you mail in the broken one within 21 days you're not charged for the replacement.

 

[Pigman]

Still waiting to hear from them after nearly 2 hours on hold to get to them in the first place. I am just doing a straight up return. I went ahead and bought one at Staples. I think it is alright. The speaker isn't blown anyway. Also, didn't have to pay for shipping this way, assuming they refund my original shipping when they refund me for the tablet.

 

[dkeven]

speaking of refunds any who refused theirs gotten a refund yet? Figured they would take their own sweet time.

 

[dpridgen]

I just exchanged the first one I got from Staples due to a line of bad pixels across the screen. Replacement is perfect.

 

[cammykool]

I may have to. I think my digitiser will go bad sometime n the near future. Could be paranoia. BT I don't know

Sent from my Nexus 7 using Tapatalk 2

 

[edgeless]

I do :/ it was working perfectly until today when I removed my USB otg storage without unmounting it. When I tried to charge it my nexus completely shut off and it doesn't want to turn on anymore.Waiting for my rma(rna?) Email

 

[Joelist]

So you misused the device by rooting it (you had to root to mount the USB storage) and now expect to rma it because you messed it up?

Also, why even have a thread like this? The VAST majority of people have zero issues with their units so why play up the tiny number who do?