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Why can't I view Snapchat stories on my Galaxy S6 Active?

A

AC Question

Since I got my Samsung Galaxy S6 Active and downloaded Snapchat, whenever I try to view someone's story, it gets really glitch-y. I can view their photos fine, but when a video comes up, the picture or sound isn't smooth. I don't really know how to describe it, other than that it looks really glitch-y. It's sort of like the video skips, as if it were playing from a scratched CD.

I've tried clearing the cache in my Applications Manager, re-downloading the app, and checking for updates, but nothing has worked. Is it just my phone? Or something with the app? Please help! (Thank you, in advance)
 

Abigail Wergers

New member
Jul 19, 2015
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Go to settings, about device, build number.
Click build number 7 times, hit back and click on developer options. Unclick use nuwave player (experimental) now it should work. I had the same problem. There is also a YouTube video about it. It's called. Galaxy s6 edge snapchat shutter problem
 

mssophiab

New member
Oct 16, 2015
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THANK YOU so very much! This was driving me crazy. I was starting to think it was my phone. You are a rock star!
 

jenny_fro

New member
Oct 28, 2015
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THANK YOU FOR POSTING THIS!! I was about ready to give the S 6 Active back and switch to Apple. Ugh what a mistake that would have been!!! Thank you!!
 

ianb09

New member
Oct 30, 2015
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Thank you for answering that question...i really thought my phone was messed up. Did as you said and works like new..thank you!! very helpful!!
 

Joy Sheehan

New member
Feb 27, 2016
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I want to thank you so much. My daughter has been dealing with this for over a yr.. We didn't want to get rid if the phone, seeing that AT&T is the only company that has these. Now I have one and I was almost ready to traid it in. Not just because of SnapChat, but I figured if it was happening on that, what else could it be messing up.?.. But thank you, it worked,...
 

TuckerD27

New member
Apr 20, 2016
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I got my Samsung S6 in Germany and tried to disable Nuplayer, but it wasn't an available option. Any other suggestions as how to fix this?