A
AC Question
Why did my Samusnfg s5 factory reset itself?
If you can imagine, I am beyond livid. I've had this phone for a year and a half and had pictures with friends, boyfriend, deceased friends and family, which I'll never get back. I woke up this morning to my phone sitting beside me on 'System Wizard.' It would not let me close out of it at all, so i continuously clicked skip to try to avoid doing anything to my phone, but when it was back on, everything was gone. Pictures, contacts, apps, memos, everything. I even had to reactivate my phone number in order to call Verizon to complain. Which from there they told me that there was nothing they can do about and to complain to Samsung. I just want my pictures back and an actual reason of why this happened.
If you can imagine, I am beyond livid. I've had this phone for a year and a half and had pictures with friends, boyfriend, deceased friends and family, which I'll never get back. I woke up this morning to my phone sitting beside me on 'System Wizard.' It would not let me close out of it at all, so i continuously clicked skip to try to avoid doing anything to my phone, but when it was back on, everything was gone. Pictures, contacts, apps, memos, everything. I even had to reactivate my phone number in order to call Verizon to complain. Which from there they told me that there was nothing they can do about and to complain to Samsung. I just want my pictures back and an actual reason of why this happened.