why don't videos load on weather channel app

[Android Central Question]

videos stopped loading on weather channel app - error message reads "internal error". Worked fine for years, than this error message for the last 3 weeks. Have uninstalled and reinstalled, updates done, plenty of storage on galaxy 3 phone. Other videos from websites load just fine.

 

[Chris5483]

I would contact The Weather Channel Through the PlayStore and give them the feedback

 

[Wayne Craig]

I'm having the exact same problem on my Samsung S3. Started about 3 weeks ago.

 

[Ih8aloss]

I have a Galaxy Core Prime with the same problem. None of the videos open any longer, they screwed something up!

 

[Pnewk]

I have tge same problem. Did anyone find an answer to this? I went to their Web page, found nothing. Thanks.

 

[Rukbat]

Chris5483 had the answer. Contact them at feedback@weather.com

 

[Robert Smith90]

My weather channel app is not playing video says error