Wireless charging has stopped working

[emscapt47]

Ok so I just called Samsung and I was told that they have not had many people saying it don't work so there really is no fix. They told me to go to Best Buy and talk to a Samsung rep there... Really after all this money and now we have nothing for you? Blah should of stayed with Apple...

 

[TheLegoJoker]

I bought the Samsung Rugged case last night and after reading that it works with wireless charging I put it on the charger, confirmed that it was charging, then went to bed. Sometime shortly thereafter, the wireless charging stopped so I started the d
ay on 49%. Might return the case if this persists. It's a little thicker than I like anyway but the reviews were good so I decided to give it a try.

 

[emscapt47]

I bought the Samsung Rugged case last night and after reading that it works with wireless charging I put it on the charger, confirmed that it was charging, then went to bed. Sometime shortly thereafter, the wireless charging stopped so I started the d
ay on 49%. Might return the case if this persists. It's a little thicker than I like anyway but the reviews were good so I decided to give it a try.

It's not the case that I can say.

 

[emscapt47]

Ok so I went to my local Best buy and tried there newer charger and it worked without a issue. I talked to a AT&T rep (there was no Samsung rep) and he told me he never heard of this and if more people are having issues then there will be a update... yeah sure ok

 

[TheLegoJoker]

OK, I can confirm that the Samsung Rugged case DOES NOT work on the Samsung charger that I got with my Note 8. I put it on the charger and the blur light on the charger comes up and then immediately goes off. Without the case it charges without issue. I need a thinner case it would appear.

 

[Sleepwlkr45]

mine still isn't charging wirelessly. waiting for the software update that every phone not on at &t has already gotten to see if that helps. everything else works fine and I have phone-set up fatigue...

 

[jsigmo]

OK, I can confirm that the Samsung Rugged case DOES NOT work on the Samsung charger that I got with my Note 8. I put it on the charger and the blur light on the charger comes up and then immediately goes off. Without the case it charges without issue. I need a thinner case it would appear.

This sounds completely believable.

My wife and I each got Note 8s, and we each got one of the fancy chargers shown above at the same time as we bought the phones. We also got big, clunky, Pelican cases for our phones. This was at an AT&T store. We got a lot of other stuff, too, so we got $20 off of each of the chargers which brought them down to $60 or so, which is still pretty darned steep IMO.

Anyhow, neither of our phones will charge with those chargers and the Pelican cases on unless you carefully set the phone on the charger in "landscape" orientation and really get it in just the right spot. I'm thinking of returning the chargers since we kind of like the cases.

So this makes good sense because for the wireless charging to work, the power has to couple from coils in the charger to coils in the phone, and magnetic fields drop off rapidly as you increase the distance. Basically, you can think of the wireless charging as behaving like a transformer where the primary windings are in the charging base and the secondary windings are in the phone itself. The coupling is pretty loose even with a "naked" phone placed directly on the charger. With a thick case, it very likely drops off a lot. The instructions for the chargers even say to take the case off of your phone before using it.

And that pretty much defeats the purpose of wireless charging. If I had to pry the case off of the phone every time I wanted to charge it, that would be a complete pain! The idea of wireless charging is to make things more convenient, not to make it more of a hassle!

I suspect a thinner case, and certainly one NOT made with any ferrous metals, or perhaps any metal at all between the phone and the charger might work. These Pelicans are plastic, but they do hold the back of the phone away from the charger more than a thinner case would.

Hey, it was worth a try.

 

[Forgewizard]

Strange indeed, especially since first device wireless charging began working again.

My note 8 is working well with my old note 3 wireless charging pad, the samsung portable charging pad and both the Samsung charging pucks I have.

I hate fiddling with plugging in cords so one of my first mods to the Note3 was a wireless charging back.

The Note 8 does require more precise placement upon the chargers, but it has worked every time.

Am waiting on my free note 8 convertible charging pad.

 

[TheLegoJoker]

I returned the Samsung Rugged case and got a Bodyguardz case after seeing how it looked on a friend's note. Very pleased with it and wireless charging works flawlessly with it.

 

[emscapt47]

I took my case off I have the otterbox defender and still don't work. Wow we need a fix

 

[anon(238680)]

Wow we need a fix

Do you have a carrier store or Best Buy nearby? If so, I would take the phone there and have them try.

 

[emscapt47]

Yeah there a joke they are never there and when they are I get we can't help you sorry.......

 

[jsigmo]

I've actually got mine charging right now, with the charger in the "laying flat" position, and the big Pelican case on the phone. But I had to position the phone very carefully on the charger. Blue light on solid on the charger, and blue light blinking in the upper left corner of the phone. And the charge is going up by about 1% per minute or so. I could not get it to work with the stand in the "up" position this time. Positioning is just very critical with this case on the phone.

I need to try it with the phone out of the case, but it's kind of a pain to take the case off, and I always wonder if the little catches will wear out if you take the case on and off very many times. I do have some slimmer cases on order, so I guess I'll see how those work out. But I do like the protection that this case is likely to provide.

It sounds like some of the posters to this thread have issues beyond just case thickness and phone positioning. I'm fairly happy with the guys at the local AT&T store here. They seem genuinely interested in the technology and not completely full of hot air.

Hey. The phone is at 99% charge now, it started off at about 82% when I started typing this.

 

[Ca_lvn]

I use a Tylt wireless charger its about a year old doesn't fast charge but that's my preference, its a three coil charger also sits at a 45* angle perfect for viewing the phone

 

[felloffthetruck]

I use a Tylt wireless charger its about a year old doesn't fast charge but that's my preference, its a three coil charger also sits at a 45* angle perfect for viewing the phone

I have two of these, fantastic wireless chargers.

 

[pool_shark]

I never had good luck with the Samsung wireless chargers, regular or fast with my note 5.
I gave up and bought Chotech and haven't had another problem.
Using the same with my note 8.

 

[emscapt47]

This is what I use and won't charge just flash.... blah

 

[jsigmo]

I've got a couple of these:

https://www.amazon.com/gp/product/B...ag=hawk-future-20&ascsubtag=UUacUvbUpU5989868

ordered. I'm hoping they'll work through the case, with the phone standing up at a nice angle.

The Samsung one I've got is very much like the one shown by emscapt47 above, but mine is Model: EP-PG950. The current and voltage specs are the same as what his shows.

I think it wants to work well, but my case is making it very sensitive to positioning.

 

[emscapt47]

I've got a couple of these:

https://www.amazon.com/gp/product/B...ag=hawk-future-20&ascsubtag=UUacUvbUpU5989889

ordered. I'm hoping they'll work through the case, with the phone standing up at a nice angle.

The Samsung one I've got is very much like the one shown by emscapt47 above, but mine is Model: EP-PG950. The current and voltage specs are the same as what his shows.

I think it wants to work well, but my case is making it very sensitive to positioning.

Let us know how they work

 

[jsigmo]

Let us know how they work

I will. They may not run the really fast charge mode, but if they charge at a reasonable rate, they'll be pretty handy.