04-23-2012 08:02 PM
47 12
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  1. skenney1993's Avatar
    Has anyone had success in getting a replacement rezound? All vzw is offerinh is a revolution and tbolt as a replacement phone for my charge
    12-14-2011 05:10 PM
  2. Clak's Avatar
    I spoke with a rep again and she offered me the the same old T-Bolt or Bionic. Wasn't happy with either of those. Instead I got her to allow me to upgrade early. Now I just have to wait for a deal on the Nexus.

    Oh and one more thing, when I mentioned the Nexus to her she said it'd been delayed and they didn't know when it would be available. This was with me having the the phone up on their website looking at it.
    12-15-2011 10:28 AM
  3. ofdustandnations's Avatar
    They are offering Bionics as a replacement now for the Charge!

    I'm receiving two Bionics today in the mail. It seems that Verizon is finally taking care of the issue these phones have by not offering a subpar replacement (T-bolt/Revolution).
    12-20-2011 09:33 AM
  4. Clak's Avatar
    So I called and talked to someone about the Nexus. Told her about how I could get it cheaper at Amazon. Because of all my issues she credited my account $75 (plus $30 for all the data dropping lately)
    12-22-2011 01:41 PM
  5. dawarlock's Avatar
    Im going to try and get a different device today. Im currently on my 4th droid bionic. Same problem earpiece blow out i just received it on jan. 5th. Maybe they will give me a razor or galaxy nexus. I'm just fed up with the bionic already.
    01-10-2012 12:09 PM
  6. dawarlock's Avatar
    They shipped me out a droid razr when i requested a different device. So im swapping out my bionic for a razr. I tried to ask for a galaxy nexus as a replacement but the said its too new.
    01-11-2012 09:22 AM
  7. soulsurvives's Avatar
    I have a bionic on the way.....gonna save my upgrade for now....
    01-12-2012 11:56 AM
  8. AZdesertman2012's Avatar
    Regarding Heat Build up:
    My first Samsung Droid Charge was operating 50 degrees Celsius or 122 degrees Fahrenheit. After 2 days asking Tech support what the operating tempreture of the 1800 Mah battery was; no one could tell me! By the way when you think you are dialing Verizion Tech Support, you are not, instead you enter a queue of customer service reps, with call centers in The Philippines, but Verizion will tell you all of THEIR call centers are in the USA, which is kind of true, they contract out customer service to non-Verizon companies - like AFNI in the USA and contractors outside the USA. Why am I telling you this? To save your time ask upfront: The questions to ask when you finally navigate the endless voice activated options and get to a human being are: Are you working at a Verizion owned call center? Where are you located? Are you also able to supply customer service? They have to tell you if they are contracted by Verizon or if they actually work for Verizon! If they are privately contracted...hang up and start over! If they say they are Verizon employees - continue...if they answer that they are not in the USA...hang up and start over! If you have reached a Verizion call center in the USA and they tell you they can supply customer service - they are not Tech reps! ask politely to be transferred to tech support, they will tell you they can solve your problem.... they cannot! If they want you to explain the problem to them, immediately ask for their supervisor. Most often them will transfer you if not the Supervisor will. Do not accept there are no supervisors available (they are) or you are told the Supervisor will call back... tell the rep - you will wait for the supervisor; you will wait talking to the rep and under no circumstances can they put you on hold. Beleive it or not this works, I have been talking to them since August 2011, but that is another story.The Tech rep will attempt to help, but as in my case no one could provide the sugested battery tempreture range, I asked for the Supervisor (they are very reasonable) I was told I needed level 2 Tech Support and was transfered. when level 2 could not provide an answer they transferred me to Samsung's Tech Support. They said they could not find the tempreture range. I was told that the "Rule Of Thumb" was if it is uncomfortable to hold it is too hot. That phrase was repeated by every Tech I talked to at Verizion and Samsung. Samsung warned me not to turn the on and the sent me overnight a box to overnight the phone to them, before the box arrived I was contacted by Verizon which told me the phone must be returned to them not Samsung, so they sent my second phone. In the meantime searching the web I found out that previous phones manufactured by Samsung were ordered recalled due to hazards. Further searching turned up 4 reports to the FCC of fires causing bodily harm all from Samsung Droid Charge users! When I called Samsung they denied knowing any of that problem but I was transferred to their Liability and Claims Department. Who questioned me about what medical attention I received and what property was destroyed? All that a minute after their tech staff claimed no knowledge of an overheating problem. They are Corporate lying MOTHER F**KERS!. The second phone was Dead On Arrival, but since my case had escalated to Corporate level, they sent me my third phone. There is a class action lawsuit being discussed on the 10 Verizion Complaint Boards I visited. ME? I am waiting for the third one to turn into ashes... then I Will get a new phone. BTW the charge was a replacement for my HTC Thunderbolt which after 2 I was granted a no cost, no plan Droid. So, if your phone gets hot get a battery APP that reads operating temperature and keep track. I want everyone to know - if you have a Samsung Droid Charge who are literally sitting on a powder keg!
    01-26-2012 11:27 PM
  9. hkrn44's Avatar
    Has verizon started offering the Galaxy Nexus as a replacement yet?

    I am currently on my 5th droid charge. I was offered the iphone 3 through one of the corporate offices but I didn't want it.
    02-27-2012 09:07 AM
  10. grimmace193's Avatar
    That's funny, i just had problems with my thunderbolt and had to fight to get them to replace it with a charge. Didn't like it at first but now that i have it running tweakstock and i have the extended battery, I'm lovin on this thing. Super amoled is the only way to go. a little sluggish but i can live with it until november (upgrade).
    02-27-2012 07:20 PM
  11. standupdad's Avatar
    Regarding Heat Build up:
    My first Samsung Droid Charge was operating 50 degrees Celsius or 122 degrees Fahrenheit. After 2 days asking Tech support what the operating tempreture of the 1800 Mah battery was; no one could tell me! By the way when you think you are dialing Verizion Tech Support, you are not, instead you enter a queue of customer service reps, with call centers in The Philippines, but Verizion will tell you all of THEIR call centers are in the USA, which is kind of true, they contract out customer service to non-Verizon companies - like AFNI in the USA and contractors outside the USA. Why am I telling you this? To save your time ask upfront: The questions to ask when you finally navigate the endless voice activated options and get to a human being are: Are you working at a Verizion owned call center? Where are you located? Are you also able to supply customer service? They have to tell you if they are contracted by Verizon or if they actually work for Verizon! If they are privately contracted...hang up and start over! If they say they are Verizon employees - continue...if they answer that they are not in the USA...hang up and start over! If you have reached a Verizion call center in the USA and they tell you they can supply customer service - they are not Tech reps! ask politely to be transferred to tech support, they will tell you they can solve your problem.... they cannot! If they want you to explain the problem to them, immediately ask for their supervisor. Most often them will transfer you if not the Supervisor will. Do not accept there are no supervisors available (they are) or you are told the Supervisor will call back... tell the rep - you will wait for the supervisor; you will wait talking to the rep and under no circumstances can they put you on hold. Beleive it or not this works, I have been talking to them since August 2011, but that is another story.The Tech rep will attempt to help, but as in my case no one could provide the sugested battery tempreture range, I asked for the Supervisor (they are very reasonable) I was told I needed level 2 Tech Support and was transfered. when level 2 could not provide an answer they transferred me to Samsung's Tech Support. They said they could not find the tempreture range. I was told that the "Rule Of Thumb" was if it is uncomfortable to hold it is too hot. That phrase was repeated by every Tech I talked to at Verizion and Samsung. Samsung warned me not to turn the on and the sent me overnight a box to overnight the phone to them, before the box arrived I was contacted by Verizon which told me the phone must be returned to them not Samsung, so they sent my second phone. In the meantime searching the web I found out that previous phones manufactured by Samsung were ordered recalled due to hazards. Further searching turned up 4 reports to the FCC of fires causing bodily harm all from Samsung Droid Charge users! When I called Samsung they denied knowing any of that problem but I was transferred to their Liability and Claims Department. Who questioned me about what medical attention I received and what property was destroyed? All that a minute after their tech staff claimed no knowledge of an overheating problem. They are Corporate lying MOTHER F**KERS!. The second phone was Dead On Arrival, but since my case had escalated to Corporate level, they sent me my third phone. There is a class action lawsuit being discussed on the 10 Verizion Complaint Boards I visited. ME? I am waiting for the third one to turn into ashes... then I Will get a new phone. BTW the charge was a replacement for my HTC Thunderbolt which after 2 I was granted a no cost, no plan Droid. So, if your phone gets hot get a battery APP that reads operating temperature and keep track. I want everyone to know - if you have a Samsung Droid Charge who are literally sitting on a powder keg!


    Speaking with Samsung about the battery and normal operating temperatures for this device and component specification, the range of temps are -20C to +80C, which translates into -4F to +176F. The higher ranges do not indicate environments in which you should operate the device, but more to a maximum temperature range that the battery should operate under. My office is 72F, but my phone is 125F.

    Speaking to Verizon about the issue, maximum normal temperatures should not go higher than "burst rate", which is around 130F or 54.5C.

    When someone calls in to complain to Verizon about the phone, they'll typically tell you to remove the battery pack from the phone. They're suppose to act in a manner that if you complain about the phone getting way too hot to hold that they should near automatically work towards replacing the phone and/or battery both. Why? Because if they ask you to pull the battery pack, and a kid grabs the pack unknowing of its temperature, they can be burned, and that's where they express their greatest concern... not your child, or your health, but the expense of litigation... which is exponentially more expensive to disprove vs. just giving you a CLN phone. If you're calling and complaining about this, and they're not budging, you need executive action. They will remedy the issue, and should have a phone call to you within 24 hours.

    If you're not getting the results you need, here are the email address to the people that I annoyed with one email that got me a Fascinate replaced with a Charge within 3 days of my email to them. 1 to get back to me, 2 days to get the phone sent FedEx.


    Subject: Does the executive team consider this quality customer service?

    To: ivan.g.seidenberg@one.verizon.com, lowell.c.mcadam@one.verizon.com, daniel.s.mead@one.verizon.com, thomas.j.tauke@one.verizon.com


    Lowell C. McAdam & Executive Team
    President and CEO
    Verizon Wireless
    1 Verizon Way
    Basking Ridge NJ 07920-1025
    Dear Mr. McAdam & Verizon Executive Team,
    Re: Wireless number <Insert your mobile number>

    Start your Executive Carpet Bomb
    Be specific.
    Get to the point
    Always end with what you want or expect
    03-27-2012 02:47 PM
  12. 102mm's Avatar
    Just got off the phone with VZW, after 3 Droid Charges, they let me trade it in for a Samsung Nexus. it should be here tomorrow. the Charge is still cracking and popping even after the FP1 update. they didn't even hassle me, or go through the troubleshooting process. the tech gave me a choice of phones and asked me what i wanted.. It's actually a lil funny because when i talked to them 2 weeks ago, they said i could only swap for another charge.. hopefully the nexus will be trouble free, or at least no cracking and popping...
    04-12-2012 06:32 PM
  13. standupdad's Avatar
    I hope that the Nexus works out for you. I just got off the phone with the T2 rep, and they offered me a Bionic, Rezound orSpectrum. She wasn't sure that she could offer me a Nexus, but then again, I didn't push it. I wasn't expecting to be offered a phone, so I can't be too torqued about what they are offering me.

    My ongoing issue... audio squeching/blaring in my ear. It isn't just loud, its insulting. My ear was ringing for days, and seemed to come back every time i used the phone in that ear. Nonetheless, it's mostly gone, but not all of the way, so i called to inform them that its there... with no apps installed on my phone, and at factory default settings. I did this because I get tired of being told that there is probably an app or widget causing the problem, so I defaulted it, made some calls, and had them perform thier new remote access to the phone to prove that it was empty as my ex-wife's head. That's when they offered me one of those phones.

    Time to do some research. They're calling me back to see which one I want. Do I want a Nexus if I can get one?
    04-18-2012 05:33 PM
  14. lpt2569's Avatar
    Time to do some research. They're calling me back to see which one I want. Do I want a Nexus if I can get one?
    Yes. Although you may have heard/read that phone has some radio issues, but doesn't seem to affect every device. Other than that, I would say the Nexus is the best phone Verizon has at the moment. And if you are willing/able to root and ROM, the radio issue goes away. I really like the Rezound and RAZR Max too, but I'm partial to Samsung Phones...call me crazy.
    04-19-2012 08:02 AM
  15. standupdad's Avatar
    but I'm partial to Samsung Phones...call me crazy.
    Hey Crazy, so am I... so am I.
    04-19-2012 12:12 PM
  16. radar320's Avatar
    I will say that overall I like my Charge over the Motorola Droid X I had before, but the lack of support and updates for this phone is aggravating. If I was up for a upgrade, I would probably go with the Nexus, because I do like the Samsung as well. Thank you to all the Dev's for their work in making this phone tolerable until my next upgrade.
    04-19-2012 12:53 PM
  17. ghostrider5666's Avatar
    I called VZW today about the buzzing sound and was told they had to send a ticket to their tier 3 tech support.
    04-23-2012 01:20 PM
  18. piizzadude's Avatar
    Well I got my 3rd replacement Charge, and the battery overheated within hours of having got it. I mean REALLY overheated.

    They offered me the Bionic, Charge, Rezound, Specturm, Lucid, TB, and the Revolution.

    The Nexus was not an option.

    Which would you choose?

    I went with the Rezound. The dev community seems pretty good, the ICS rumors put it at sometime in May, it is dual core, it is 1GB ddr2...the screen seems to be just slightly inferior to the SA+...what would you have done?

    Keep in mind, it was a straight up exchange and my upgrade is intact, about 3 months from now...good decision?
    04-23-2012 04:49 PM
  19. ghostrider5666's Avatar
    Well I got my 3rd replacement Charge, and the battery overheated within hours of having got it. I mean REALLY overheated.

    They offered me the Bionic, Charge, Rezound, Specturm, Lucid, TB, and the Revolution.

    The Nexus was not an option.

    Which would you choose?

    I went with the Rezound. The dev community seems pretty good, the ICS rumors put it at sometime in May, it is dual core, it is 1GB ddr2...the screen seems to be just slightly inferior to the SA+...what would you have done?

    Keep in mind, it was a straight up exchange and my upgrade is intact, about 3 months from now...good decision?
    Good choice since some of the phones they offered you are junk in my opinion. I hope I can get a replacement device, all the Rep. told me was they need to make a support ticket and call me back. LOL
    04-23-2012 05:06 PM
  20. lpt2569's Avatar
    Well I got my 3rd replacement Charge, and the battery overheated within hours of having got it. I mean REALLY overheated.

    They offered me the Bionic, Charge, Rezound, Specturm, Lucid, TB, and the Revolution.

    The Nexus was not an option.

    Which would you choose?

    I went with the Rezound. The dev community seems pretty good, the ICS rumors put it at sometime in May, it is dual core, it is 1GB ddr2...the screen seems to be just slightly inferior to the SA+...what would you have done?

    Keep in mind, it was a straight up exchange and my upgrade is intact, about 3 months from now...good decision?
    Great choice...especially with the new crop of devices coming out over the next few months. You get one of the best devices out as a stop gap. Not a bad deal.

    Sent from my SCH-I510 using Tapatalk 2
    04-23-2012 05:18 PM
  21. piizzadude's Avatar
    Good choice since some of the phones they offered you are junk in my opinion. I hope I can get a replacement device, all the Rep. told me was they need to make a support ticket and call me back. LOL
    yeah I am pretty pleased with it from what I am reading...

    Is that the first guy you talk to saying that? Tell them you want tier two support. Tell them what has been wrong with your past ones, and exactly what you want. Be firm but nice.

    lpt--yeah it is a good stop gap. I am hoping that I like it enough to last me through until the next google phone whatever that may be.
    04-23-2012 06:20 PM
  22. ghostrider5666's Avatar
    yeah I am pretty pleased with it from what I am reading...

    Is that the first guy you talk to saying that? Tell them you want tier two support. Tell them what has been wrong with your past ones, and exactly what you want. Be firm but nice.

    lpt--yeah it is a good stop gap. I am hoping that I like it enough to last me through until the next google phone whatever that may be.
    That was tier three support and all they told me was they would call me when they get a solution.
    04-23-2012 08:02 PM
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