Samsung Apps- Help needed

**walcolm** · 07-23-2012, 09:06 AM

i bought my GSIII in Dubai and it had Samsung apps pre-installed. i have since left Dubai and every time i try to install an app from the Samsung app store, it tells me 'the country information for my Samsung account does not match the country information for the Samsung app store'

"Samsung app country: GPF; Samsung account country: USA"

how do i solve this problem...not really keen on opening a new Samsung account if i can get the app store on the device to access the US store

my Samsung account is a USA account

**Zulu Warrior** · 07-23-2012, 11:11 AM

One thing you could try is uninstall the "Samsung Apps" application. Then use your phones web browser to go to "samsungapps.com" download the app from that site, and maybe it will now be the US version. Let me know what you see.

**walcolm** · 07-26-2012, 01:30 AM

i tried that yesterday...still getting the same error message

**funkylogik** · 07-26-2012, 01:33 AM

cant u just find apk's for the apps u want via ur browser? dont think ur missin much from samsung apps anyway m8

**Djedgarftw** · 07-26-2012, 02:25 AM

Have you tried changing the information

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**bigscrick** · 07-29-2012, 01:07 PM

I have found a solution to your problem. One thing I learned from android magazine. First thing first. If you do not clear the app data before uninstalling an app. The data is always there. I had the same issue you had. As i bought mine in Qatar. So here are the steps to fix the issue.

1.Go to application.
2.Force stop.
3. Clear app data.(Everything)
4. Reopen Samsung apps and you will be prompted to create/Select country.
5. There you select USA and everything should work as planned.

Worked for me. Hope this helps.

**walcolm** · 07-29-2012, 03:25 PM

Just tried your suggestions but didn't get the country selection screen and I still have the same problem

Do I need to restart the phone after clearing data

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**walcolm** · 07-29-2012, 03:32 PM

Originally Posted by Djedgarftw

Have you tried changing the information

Sent from my Galaxy S3 on Ultimatum Rom and OC using Tapatalk 2

How do I do that?

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**funkylogik** · 07-29-2012, 04:53 PM

Originally Posted by walcolm

How do I do that?

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think he means factory reset and sign up with samsung again when the phone restarts but i dont know if that will solve the problem... it might.. id use new log in details if u try it

**ivanjunior** · 09-13-2012, 05:18 PM

I have the same problem the only need to do is; in application (clear data) , then all new information for the new email account include (samsung apps) has be the same country .

**T_Gupta** · 11-23-2012, 01:43 AM

Hi! thnx a lot, i was having the same problem, and this worked out fine..

**Raymond Larkin** · 11-24-2012, 06:58 PM

That info on changing the store country worked for me (USA), but now when I try to use the books section (GOBO) of readers hub, I get the message that it is not available at this store?

**walcolm** · 11-25-2012, 04:51 AM

Originally Posted by ivanjunior

I have the same problem the only need to do is; in application (clear data) , then all new information for the new email account include (samsung apps) has be the same country .

I've tried this severally with no luck. Still getting the error.

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**1trickymicky** · 12-15-2012, 08:34 AM

worked for me on my tab 2 thanks

**Wale7** · 12-16-2012, 04:17 AM

Worked perfectly. Thanks

**blkala3** · 12-26-2012, 11:14 AM

Where do I clear the data at? I went to the Samsung app store but can't find anything I am having the same problem and not great on the computer?
Thanks for any help