reverendrhino
Well-known member
That's why I never buy from seidio anymore. Crappy products
And over priced for a cheap product.
That's why I never buy from seidio anymore. Crappy products
Wow. That is how you do it.
lol, No it isn't.. Good customer service would have been to taken care of his request/issue on the very first call, not taking several calls with no end result, then have some random representative come on here and try and be a hero.Now that's good customer service! When's the last time you've seen a company monitor forums and handle customer issues on the spot! Makes me want to get a Seidio case, but I hate cases in general. Good show guys!
Kamen, I just went through the return process, as I sent back the replacement Innocase II that was still loose (the replacement they sent me was the same as the original....no added felt and no rubberized coating on the inside).
Expect to see a refund 2 weeks after they receive the returned cases. They received the case on July 2, I received an email on July 14 that they were issuing the refund.....and the credit showed up yesterday, July 16.
Just wanted to let you know that it is a bit of a slow process.
By the way, I did order and receive the Seidio Active & holster. For the few days I've had it, it seems to be a very good case/holster combo.
When I talked to them initially on the phone I stated that was a concern as well and she assured me as soon as they get the cases back they issue the refund so I should have it within two days after they get them. I doubt it, but we'll see.
I'm still waiting for my refund. 2 weeks and counting.
Kamen said:To SeidioSeidio, unless you are able to do something to compensate for all of the problems I have had with your company, there's not much you can do now. You have already lost my business from here on out and I will make sure I will let others know of my poor experiences with your company as well. Also here's food for thought, take it or leave it. Instead of rushing a product that is defective on to the market why don't you put some effort in to testing it out thoroughly to prevent so many issues like you have with this case. I'd be happen to wait the time if that meant I was getting a quality product. Patience is a virtue and it pays off in the long run.
bucko21 said:Well I am not going to knock Seidio yet, I have a first generation case and it is rediculously loose, I keep putting electrical tape on the inside to tighten it up. They are trying to help me correct this problem now, although they are dragging their feet doing it. My complaint is did anyone else get the email about the Rugged case add on kit? Come on looking at the pics all it does is correct the problems with the Innocase II everywhere it grasps on is where the case is loose. You want me to spend another $20 to get a piece of plastic to go over my case to make it more rugged? And at the same time make it tighter to the phone. I'm not, I am going to hopefully get the generation II case and if it is better then great, if not then I am going to expect my money back on this inferior product and go with another product. BUT the bad mouthing will only get worse. Seidio for the most part makes good products but this is now 2 products I have bought from them that did not live up to expectations. I don't know how much more benefit of the doubt I can give them..
Hello,
Hello,
We have revise the Innocase II Surface and if you would send me your order information we will be more than happy to see what we can do for you.
The Innocase Rugged is actually an add-on to the Innocase II Surface, allowing users to operate their device with maximum protection all around their phone.
Regards,
Hello,
Thank you for your comments. After talking with the representative that exchange emails with you. We believe there were some miscommunication in that they meant to say that your label was e-mailed to you once earlier before last week. According to our records, an email with the label was sent out on 07/09/10. We apologize for your inconvenience again.
Dear valued customer,
This e-mail is to confirm that we've received request. Your ticket number is [Ticket#1517174]].
For refund / replacement request:
Please allow 3-4 business days for validating your request. You will receive an email when the validation process is completed.
For any other inquires:
A member of our staff will review your questions within 1-2 business days.
Thank you for shopping at Seidioonline.com.
Sincerely,
Seidio RMA Department
Kamen said:Hey Seidio, you already knocked me down on the ground so to speak with all of these problems and now you insist on kicking me and throwing dirt in my face as well? Classy!
After I finally got my return label sent to me 7/16/2010 which was a Friday evening, I sent back my cases the following Monday which was 7/19/2010. According to the tracking info, they got them back on 7/23/2010, but when I called just now their rep said they still hadn't received them yet. He placed me on hold and came back and stated yes they did get them and to allow one billing cycle for the credit to be applied to my card. A billing cycle is typical a month and I was told the money would be applied back to my card within two business days after my return was received. This was told to me by the lady I spoke with when I called in and *****ed the final time that I had not received the return label. I just want my flipping money back!
What makes me even more upset is that when I asked the guy for his name for record keeping purposes he refused to give me his last name. Apparently his name is simply "Chad" and nothing more. I just don't get it anymore. Seidio you seriously have F'd yourself in the A.