So I got my PB2s yesterday and have already initiated a return. Pretty disappointing as I liked a LOT about them: the sound (pleasantly surprised there), the vent (was concerned they'd let in too much outside noise but they didn't), the gestures (pretty great), the Google Assistant implementation, the fit and finish. Everything really. Except audio dropouts. Which make them SUPER annoying to actually, you know, listen to stuff on them with. This is all listening on my Pixel 3, firmware on PB2s was 296, so latest.
First time out with them I went on a 30-min walk and audio dropouts were happening roughly every 1-min. Got home, googled the issue, did the bluetooth cache clear, factory re-set of buds, reboot phone, turn off in-ear detection, turn off adaptive sound. Headed back out for a second walk and now dropouts are less frequent, but still occurring, now more like one every 2-min instead of one every 1-min. Not even close to acceptable for $200 earbuds IMO. I got on the phone with support, they heard all the above, basically jumped right to a refund. No mention of a swap out for a new pair, just right to a refund, basically saying what I experienced is a "known issue." In other words, they don't really work and they know it.
Maybe after the August update I'll buy them again and give them another try. Or just buy the Jabra Elite 75t's and be done with it... I really, really wanted these to work too. Oh well....
First time out with them I went on a 30-min walk and audio dropouts were happening roughly every 1-min. Got home, googled the issue, did the bluetooth cache clear, factory re-set of buds, reboot phone, turn off in-ear detection, turn off adaptive sound. Headed back out for a second walk and now dropouts are less frequent, but still occurring, now more like one every 2-min instead of one every 1-min. Not even close to acceptable for $200 earbuds IMO. I got on the phone with support, they heard all the above, basically jumped right to a refund. No mention of a swap out for a new pair, just right to a refund, basically saying what I experienced is a "known issue." In other words, they don't really work and they know it.
Maybe after the August update I'll buy them again and give them another try. Or just buy the Jabra Elite 75t's and be done with it... I really, really wanted these to work too. Oh well....