Re: Viber problem
@Svetlana Stone -
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
* If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.
@Muamer Turcinovic -
Please make sure this isn't a network-related issue by testing Viber when connecting to a few different internet networks.
If the problem occurs on all of them, then we would appreciate if you could take a minute and report the details to our support team using this direct link:
Your ticket details
When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".
Thanks in advance!