Will Best Buy/Samsung even do anything? Gap in panel, light from screen leaking

[Marconis4]

A few days ago I noticed some dust in the bottom right side of my device (S8) when I was in bright sun. Upon further inspection, I noticed the bottom right part of the screen is raised slightly higher than the other corners. I learned to ignore it. Then, today, my eye was caught by light leaking from that corner...then I noticed it's happening along the entire edge of the phone, all the way around.

I've been doing some heavy Google searching and it seems like this is somewhat "common". I know I saw it in a YouTube review, as well. But what's bothering me is this was not like this when I bought the phone three weeks ago...it seems to have just happened. And now that I noticed it, it continues to distract me when on light screens and high brightness.

I bought the phone unlocked from BestBuy three weeks ago. I have zero luck when complaining about "imperfections" in my phones (I buy more than the average person, was once laughed out of a Verizon store for a very real issue). Is this truly a non-issue, or am I right in being annoyed by this? What are my options?

Thanks.

 

[Mike Dee]

A few days ago I noticed some dust in the bottom right side of my device (S8) when I was in bright sun. Upon further inspection, I noticed the bottom right part of the screen is raised slightly higher than the other corners. I learned to ignore it. Then, today, my eye was caught by light leaking from that corner...then I noticed it's happening along the entire edge of the phone, all the way around.

I've been doing some heavy Google searching and it seems like this is somewhat "common". I know I saw it in a YouTube review, as well. But what's bothering me is this was not like this when I bought the phone three weeks ago...it seems to have just happened. And now that I noticed it, it continues to distract me when on light screens and high brightness.

I bought the phone unlocked from BestBuy three weeks ago. I have zero luck when complaining about "imperfections" in my phones (I buy more than the average person, was once laughed out of a Verizon store for a very real issue). Is this truly a non-issue, or am I right in being annoyed by this? What are my options?

Thanks.

Sounds like you are past the 14 day return period

 

[jeffmd]

if it is common then why couldn't you find someone else's thread with this issue to bump? -_-

Either way it is a defect, it must be taken care of the way all other warranty work is done. Either sending the phone into samsung or there is a good chance a corporate store will have refurbished units on hand and will do a swap out on samsungs behalf.

 

[Marconis4]

Sounds like you are past the 14 day return period

Thanks for helping me count. I'm well aware, that's why I was asking if they could do anything.

 

[Marconis4]

if it is common then why couldn't you find someone else's thread with this issue to bump? -_-

Either way it is a defect, it must be taken care of the way all other warranty work is done. Either sending the phone into samsung or there is a good chance a corporate store will have refurbished units on hand and will do a swap out on samsungs behalf.

Could have left out the first part. Thanks.

 

[Mike Dee]

Thanks for helping me count. I'm well aware, that's why I was asking if they could do anything.

I didn't know if you were aware of the return policy. No need for sarcasm.