Please help, tablet messed up

[Sonya Holden]

My mom's Hannspree 10.1" tablet updated google play store today and then everything vanished as if it did a full wipe of the system and even though I had it checked so everything would backup if it got deleted, none of her games did. They're all reset and I don't know what to do. Please someone help!

 

[B. Diddy]

Welcome to Android Central! So does it appear that a complete factory reset occurred? Did you have to go through the whole process of logging into your Google account again?

Do you know if this was a system update, or only an update to the Google Play Store? The latter occurs in the background, while you would have been prompted by the system to accept a system update.

Posted via Android Central App

 

[Sonya Holden]

Yes I had to login again. From what I can tell it was just a google play store update. There are still files on the internal sd card that were there before.

 

[Sonya Holden]

I take it no one has any idea?

 

[srkmagnus]

If there was a factory reset and none of the apps were backed up then there's no way to receive those apps with data intact. I also don't think the Play Store update would have reset the device on its own. I'm guessing it was accidentally reset.

Sent from my Nexus 5 using AC Forums mobile app

 

[B. Diddy]

Sorry for the delayed response. Agree with above. If the user didn't accidentally reset the tablet, then it may be faulty system software or hardware. Hannspree is not a very well established tablet maker, which will tend to make their product more unreliable.

Posted via Android Central App--please excuse the brevity and any typos!