1. Kirk Burkhead's Avatar
    I have a Pixel 2XL on order, which just shipped yesterday. I received an email on Oct 4th that my trade in kit had shipped, but I still haven't received it.

    Is anybody else still waiting on their trade in kit?
    10-24-2017 11:59 AM
  2. libra89's Avatar
    Even though I cancelled my order, I got my trade in kit early last week.
    10-24-2017 12:38 PM
  3. N4Newbie's Avatar
    The "Trade-In Kit" is just a 6" x 10" white window envelope with the Google logo at top left and gray "Trade In" at bottom left. It is barely 3/16" thick and could be easily mistaken for junk mail.
    libra89 likes this.
    10-24-2017 12:40 PM
  4. gibsonb2's Avatar
    The "Trade-In Kit" is just a 6" x 10" white window envelope with the Google logo at top left and gray "Trade In" at bottom left. It is barely 3/16" thick and could be easily mistaken for junk mail.
    This is correct. My XL 2 was delivered today and I've had my trade-in kit for about 3 weeks already.
    libra89 likes this.
    10-24-2017 12:45 PM
  5. Kirk Burkhead's Avatar
    The "Trade-In Kit" is just a 6" x 10" white window envelope with the Google logo at top left and gray "Trade In" at bottom left. It is barely 3/16" thick and could be easily mistaken for junk mail.
    I have heard this in other forums, but I am the only one that goes through our mail, and I go through every piece before shredding junk. Pretty sure I would have seen it if it did indeed arrive. Guess I need to call Google for another.
    10-24-2017 12:58 PM

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