LG G4 H815. On Marshmellow. Screen won't wake up in dark room/low light room.

[Rumman Ashraf]

I just bought a LG G4 H815 and using marshmellow. It seems my phone does not wake up while locked in any way while i am in a dark room or low light room. I have tried everything and it seems it only wakes up when I plug in the charger and then i can put in the pattern to unlock the phone. Otherwise it won't even wake up. I have seen some other users are also facing the same problem. Is there anyone who is facing the same problem ? Has anyone solved this ? TIA.

 

[rckymtntim]

I've been fighting this problem myself. After l updated this started happening. I called LG today and I'm sending mine in for warranty repair.

Posted via the Android Central App

 

[Rumman Ashraf]

@rckymtntim- are you using a tampered glass protector which covers the proximity sensor left of the top speaker ?

 

[belodion]

I've been fighting this problem myself. After l updated this started happening. I called LG today and I'm sending mine in for warranty repair.

Posted via the Android Central App

Also, did LG suggest that you try anything remedial first, such as a Factory Reset?

 

[onebigmob33]

Yup, started happening to me too immediately after the 6.0 update from Verizon. Haven't been able to find any solutions so far.

 

[onebigmob33]

I have a screen protector, but it doesn't cover any of the sensors.

 

[rckymtntim]

@rckymtntim- are you using a tampered glass protector which covers the proximity sensor left of the top speaker ?

Yes I was using a skinomi screen protector. However, I took it off 2 days prior to my call to support and I still had the problem.

 

[rckymtntim]

Also, did LG suggest that you try anything remedial first, such as a Factory Reset?

No they didn't suggest that but I had already done the Factory Reset prior to my support call.

 

[vastelectron]

This is a problem with marshmallow update. Factory reset won't fix anything. Plug in the charger or put phone next to light source. Or try proximity sensor reset
https://m.youtube.com/watch?v=XPKL1U94L9Y