H815 now a H818N after Warrenty Claim, Incorrect Software Version now installed

[wolvenarrow]

Hello,
Long story short, I have obtained my phone back from repair in Hong Kong (I am located in Australia). Originally the model of G4 was a H815 using software version H81520D_00_0115 I believe from memory. This phone died because of it overheating causing to do a boot loop/stuck on LG Logo screen.

I ended up getting the phone back from Hong Kong, they replaced the mainboard as I thought and now the model of the phone thinks it is a H818N Dual Sim card LG G4 – Running software version V10c-DS1-HQ, which it clearly is not a dual sim card G4 because there is no additional sim card slot. Anyway, phone seems to be working well except the rear camera does not focus (I have had this issue in the past and I resolved the issue by installing the correct software version, eg 20A, 20C, 20D etc.) Trying to update the phone using software update does not reveal any updates. Using LG Bridge reveals an available update for it, it thinks the software version was 20F or 20H not sure, however when it goes to download it does not get past 0% tested on two PC’s.

I have installed the images I have found for the H818N now which are:

Hong Kong H818N10b.kdz (this one worked the best as it didn’t come up with that error message when you reboot if it’s an incompatible kdz image)
India H818N10d_00.kdz
India H818N 10F.kdz
With no success in fixing the rear camera issue. I have not done factory reset though as I don’t think it would have much of an impact. I did a factory reset when I received the phone though because there was a Chinese version installed

Have tried to loading: H81520D.kdz image but the LGUP utility (which I have been using for the above process) says KDZ file is invalid, I assume this is because it detects the phone as H818.

Would it brick the phone if I forcefully try and flash a H815 image on it somehow?
Does anyone have any suggestions or locations where I could download more images to try like H818N 10A,B,C etc? Or if there is something I should do cause I have had nothing but issues with these phones

Kind regards

*Edited*
Resolved here:
http://androidforums.com/threads/g4...orrect-software-version-now-installed.1073604

Fixed camera issue by installing:
H818P20C from: http://forum.xda-developers.com/g4/general/lg-g4-h818n-indian-variant-running-t3262830

 

[dpham00]

Hello,
Long story short, I have obtained my phone back from repair in Hong Kong (I am located in Australia). Originally the model of G4 was a H815 using software version H81520D_00_0115 I believe from memory. This phone died because of it overheating causing to do a boot loop/stuck on LG Logo screen.

I ended up getting the phone back from Hong Kong, they replaced the mainboard as I thought and now the model of the phone thinks it is a H818N Dual Sim card LG G4 – Running software version V10c-DS1-HQ, which it clearly is not a dual sim card G4 because there is no additional sim card slot. Anyway, phone seems to be working well except the rear camera does not focus (I have had this issue in the past and I resolved the issue by installing the correct software version, eg 20A, 20C, 20D etc.) Trying to update the phone using software update does not reveal any updates. Using LG Bridge reveals an available update for it, it thinks the software version was 20F or 20H not sure, however when it goes to download it does not get past 0% tested on two PC’s.

I have installed the images I have found for the H818N now which are:

Hong Kong H818N10b.kdz (this one worked the best as it didn’t come up with that error message when you reboot if it’s an incompatible kdz image)
India H818N10d_00.kdz
India H818N 10F.kdz
With no success in fixing the rear camera issue. I have not done factory reset though as I don’t think it would have much of an impact. I did a factory reset when I received the phone though because there was a Chinese version installed

Have tried to loading: H81520D.kdz image but the LGUP utility (which I have been using for the above process) says KDZ file is invalid, I assume this is because it detects the phone as H818.

Would it brick the phone if I forcefully try and flash a H815 image on it somehow?
Does anyone have any suggestions or locations where I could download more images to try like H818N 10A,B,C etc? Or if there is something I should do cause I have had nothing but issues with these phones

Kind regards

I would contact lg and have them send you the correct version

 

[wolvenarrow]

Yes, should I contact the Australian LG? Or since I got the original phone off an eBay seller which was in Hong Kong (I did not know because the item location said it was in Australia) I would have to send it back to there? I had communication issues with the ebay seller and was very slow took pretty much 3 months to get the phone back thought it was gone. If there are other ways to get it done quicker I would happily pay some money to get it sorted locally.

The phone is the TWN international model which would limit this type of resolution locally correct? I have contacted LG Australia when doing the warranty claim before sending away to Hong Kong, however, they couldn't follow it up because it was an international version