I have bought my j5 prime phone few days ago and everything was fine. Suddenly today my fingerprint sensor wasn't responding. So I tried adding and removing the fingerprint but I couldn't access as it said 'an error and restart the phone' so I restarted it again but nothing happened. Here's things I did-
1. Cleared data of fingerprint
2. Restarted the phone.
3. Had my phone reset again.
4. did a factory reset but no luck.
Then I dialed *#0*# that gave me the test. I click on the fingerprint test and it shows version:null, and 'fingerprint initialization fail'. I'm not sure whether it's a hardware or simply a firmware issue. Please help me in this.
1. Cleared data of fingerprint
2. Restarted the phone.
3. Had my phone reset again.
4. did a factory reset but no luck.
Then I dialed *#0*# that gave me the test. I click on the fingerprint test and it shows version:null, and 'fingerprint initialization fail'. I'm not sure whether it's a hardware or simply a firmware issue. Please help me in this.
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