1. Phitz's Avatar
    I have been given a Samsung Galaxy Note 2014 by someone who has got fed up struggling with it and is going back to a Windows Laptop (mine as it happens).

    I have no experience with the Galaxy Note 2014 or with Android

    Lots of junk (Apps?) appears to have been downloaded to it. Is there any way to restore it to its initial ("clean") state and then add ONLY what I want (e.g. Browser)?
    02-24-2015 12:57 PM
  2. SpookDroid's Avatar
    Yup, you can initiate a Factory Reset from the Settings.
    See the 'Master Reset' Section.
    https://support.t-mobile.com/docs/DOC-10869
    02-24-2015 01:25 PM
  3. Moshe Barash's Avatar
    Just go to settings-general-backup and reset-click on factory data reset.
    02-24-2015 03:28 PM
  4. Phitz's Avatar
    Many thanks, I'll give that a go. I presume I will then have to install the latest OS patches? KitKat?
    02-24-2015 05:24 PM
  5. SpookDroid's Avatar
    If it's updated already, then no. The updates to the OS 'stick' even if you do a factory reset. Actually, that tablet shipped with JellyBean and got updated to KitKat recently (and will, in theory, be getting Lollipop this year). If your tablet is currently not on KitKat, I'd suggest to update first and then do the factory reset (it's always better to do a factory reset after a major OS update, such as going from JB to KK or from KK to LP).
    02-24-2015 05:35 PM
  6. Phitz's Avatar
    Thanks again. Probably a daft question but how do I know if I have JellyBean or KitKat on it? I understand a fair bit of Windows, lots of CP/M, MS-DOS, Unix & Linux but know nothing at all about Android - YET.

    I had better get a book & RTFM
    02-25-2015 03:37 AM
  7. Bosbouer's Avatar
    Thanks again. Probably a daft question but how do I know if I have JellyBean or KitKat on it? I understand a fair bit of Windows, lots of CP/M, MS-DOS, Unix & Linux but know nothing at all about Android - YET.

    I had better get a book & RTFM
    You download the manual from samsung's website or do a Google search for your version manual.

    To determine which version of Android you have go to settings >general >about device>software version. Anything between 4.0 and 4.3 is jellybean 4.4.x is kitkat
    02-25-2015 07:43 AM
  8. Moshe Barash's Avatar
    You download the manual from samsung's website or do a Google search for your version manual.

    To determine which version of Android you have go to settings >general >about device>software version. Anything between 4.0 and 4.3 is jellybean 4.4.x is kitkat
    4.0 through 4.0.4 is ice cream sandwich, 4.1 through 4.3 is jellybean. The earliest version this tablet has had is 4.3 jellybean.
    02-25-2015 08:25 AM
  9. Bosbouer's Avatar
    Correct thanks Moshe!
    02-25-2015 09:08 AM

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