Note 4 and Proximity Sensor during calls

[TACOrion]

I have a Verizon N4 variant, and I've noticed that there's no settings to enable proximity sensors during calls...am I missing something? I had the proximity sensor option on my S4, is the note different?

Posted via the Android Central App

 

[twolastnames]

I'm saying no. I checked all over, can't find it. Thought it was in Accessibility, but nope.

 

[lhhomes]

I'm having a problem with my Note 4 not turning screen off during calls. My ear ends up switching phone to airplane mode disconnecting my call. Is there a setting or an app I downloaded that changed the proximity sensor?

 

[mattathm]

Did any one get this sorted? I have a Note 4 running 4.4.4, my Proximity Sensor for some reason is not working.
I cannot find a setting to turn it on or off.
When I do *#0*# and bring up all the test modes, when you click on Sensor, its brings up the scales to see whats working and whats not.
When you hover you finger over the sensor the screen should go Green. to prove that it works.. Mine does not.

Any thoughts?????

 

[mattathm]

Mine is doing the same... did you get this sorted?

 

[dpham00]

I had a bad proximity sensor on an old phone. You can try to blow air into the top ear piece to dislodge dust interfering with the sensor. If that doesn't work, then you should send it back to the carrier or Samsung for warranty

Sent from my Verizon Samsung Galaxy Note 4

 

[mattathm]

Hi.. Excuse my ignorance but what does blowing air into a speaker have to do with a electronic sensor?
They are not the same unit.
The proximity sensor is one of the 2 black dots at the top next to the speaker....

I had a bad proximity sensor on an old phone. You can try to blow air into the top ear piece to dislodge dust interfering with the sensor. If that doesn't work, then you should send it back to the carrier or Samsung for warranty

Sent from my Verizon Samsung Galaxy Note 4

 

[dpham00]

Yes but it is not sealed. Dust probably got in though the earpiece

Sent from my Verizon Samsung Galaxy Note 4

 

[mattathm]

Ahhh huh. That makes sense.,

Here is what comes up when you pres *#0*#


And heres what comes up once you press Sensor.


When you place your fingers over the sensor, the figure are supposed to change and the screen goes Green... mine dont.

I wonder if the sensor has crapped out or its a software problem? Any Note 4 sensor specialists out there or repair people that confirm its a common thing????

 

[dpham00]

You can try a factory data reset. If that doesn't work then probably a hardware problem

Sent from my Verizon Samsung Galaxy Note 4

 

[Amir Elmasry]

Hi.. Excuse my ignorance but what does blowing air into a speaker have to do with a electronic sensor?
They are not the same unit.
The proximity sensor is one of the 2 black dots at the top next to the speaker....

 

[Amir Elmasry]

Hi.. Excuse my ignorance but what does blowing air into a speaker have to do with a electronic sensor?
They are not the same unit.
The proximity sensor is one of the 2 black dots at the top next to the speaker....

The surprise is that I tried blowing air in the head phone opening and guess what !!

It worked

 

[min_is_3]

The surprise is that I tried blowing air in the head phone opening and guess what !!

It worked

I've done this exact same thing on my Note 2 with a can of air and it fixed my proximity sensor. Sounds silly but it works.

 

[ilyIdella]

I had a bad proximity sensor on an old phone. You can try to blow air into the top ear piece to dislodge dust interfering with the sensor. If that doesn't work, then you should send it back to the carrier or Samsung for warranty

Sent from my Verizon Samsung Galaxy Note 4

It worked!! Thank you! I blew into the headset hole and the speaker.