Air Command greyed out after Marshmallow update

[nicrom72]

Air command no longer works when I take the s pen out. If I go into settings, air command is greyed out and won't let me turn it on. Any suggestions ?
Thanks

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[beh]

On my Verizon Note 5 when I pull out the S pen when the phone is open I get the air command screen. If I click on the Setting Gear in the lower left of the screen I get the Air Command menu which shows two options, Shortcuts and Floating icon. if I then click on Shortcuts I get the screen to add and change the short cuts on the air command screen.

 

[nicrom72]

My issue is, I don't get Air Command at all

Posted via the Android Central App

 

[Trees]

Suggesting in the event the following hasn't been tried.

Settings\S Pen\Pen detachment\Detachment options has choices for "Air command", "Action memo", or "None".

Maybe somehow "None" was set?

 

[Devin Doucet]

Suggesting in the event the following hasn't been tried.

Settings\S Pen\Pen detachment\Detachment options has choices for "Air command", "Action memo", or "None".

Maybe somehow "None" was set?

I have mine set to none and can still access air command in settings and it still appears when the Spen is close to screen and button pushed. Sorry, cannot figure out what the problem could be. I looked through all the settings and couldn't find anything that could cause that.

 

[Venom0642]

I have mine set to none and can still access air command in settings and it still appears when the Spen is close to screen and button pushed. Sorry, cannot figure out what the problem could be. I looked through all the settings and couldn't find anything that could cause that.

Did you try a factory reset, might fix your issue.

 

[Tonya Yarbrough-White]

I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!

 

[ranajit saha]

I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!

Is there any way to get it back without factory reset? I am having the same problem of greying out the air command option. Is it the same for all note 5 or is it only for some specific handsets?

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[Sunil Hoon]

Same here. Got marshmallow updates yesterday. Galaxy note 5. No Air command! Lost without it

 

[Sunil Hoon]

Ranajit, any solution? Note5. Desperate.

 

[Trees]

Sounds like on certain Note 5 models\TouchWiz builds that the issue occurs. Recommend contacting Samsung Support if this happens as it could be a bug as Tonya suggests above.

 

[badgerfrisch]

I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!

Just noticed the Air Command issue as well. Hadn't done a factory reset yet but that is next. Have /had the same iHeartRadio issue but after communicating with them (they also have a beta version working on it) by turning off Bluetooth it doesn't seem to restart the phone.

Posted via the Android Central App

 

[jmy7213]

I have the Sprint version of the Note 5. The only thing I did was install update, update Google Play Services, then update all the apps. Closed everything, turned phone off, cleared cache partition and reboot. Everything works on Air Command on mine.

Even long screen captures

 

[badgerfrisch]

Well I broke down and did the factory reset and so far Air Command is back. I haven't tried out iHeartRadio yet to see if it still has the shutdown issue.

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[Sunil Hoon]

Well I broke down and did the factory reset and so far Air Command is back. I haven't tried out iHeartRadio yet to see if it still has the shutdown issue.

Posted via the Android Central App

Badgerfrisch. Could you help me out here ?
1. After factory reset, it goes back to Android v5?
2. You have to re install all apps and data?
Thanks

 

[Sunil Hoon]

Spoke to Samsung support. they said it's a bug. They're working on a fix. Couldn't give a time frame. Just now, Samsung service center person landed up. Said, no patch as yet. He'll have to take my phone and replace the motherboard. Let's see. Will keep you'll informed.

 

[Trees]

Spoke to Samsung support. they said it's a bug. They're working on a fix. Couldn't give a time frame. Just now, Samsung service center person landed up. Said, no patch as yet. He'll have to take my phone and replace the motherboard. Let's see. Will keep you'll informed.

Sounds like something else may be wrong with your phone. If the grayed out Air Command is apparently a software problem, not sure how replacing the motherboard will solve that. Did the Samsung Service Center person give more details on why the hardware needs to be replaced?

 

[Sunil Hoon]

Motherboard problem with certain Samsung note 5 phones. Not a software problem. Unlike what the Samsung support staff on phone told me. Anyway, I've sent the phone back with the service center people. Should get it back 3/4 days.

 

[Trees]

Motherboard problem with certain Samsung note 5 phones. Not a software problem. Unlike what the Samsung support staff on phone told me. Anyway, I've sent the phone back with the service center people. Should get it back 3/4 days.

Hope that the issues are fixed when you get the phone back.

 

[kavosh]

I have same problem with galaxy note 5 marshmallow
Please tell me if I factory reset my android version restore to 5 or 6?
And If I wipe partition my apps and data will lost?
Samsung new updates may fix this bug or not? If fix that bug we have waiting for official update