Verizon Note 7 Recall Thread

[MizWylie]

What if they arrive before the 21st, though? Stop by the store today, pick out a likely representative, and let them know that 'my friend Andrew Jackson here and I would appreciate a text when you get the replacement N7s in'?

I didn't even have to introduce her to Andrew Jackson. She wrote a Note on her Note 5 with my phone number and is going to text me. I will SO be there.

 

[MizWylie]

Who else got a loaner that wasn't on the "recommended" loaner list? Like another brand completely?

 

[Notelover17]

My rep let me use the restroom in the back, and while on the way out showed me their list. They have several lists...First list is by order to call (by who exchanged phones), and by color (again by who exchanged phones). Their reasoning is that those are the people that listened. So, if my store only gets what they need to do the double-swap, the others are SOL till next shipment.

I'm #3 overall, #1 for Coral Blue. My daughter is #4 overall, and #3 for silver.

So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.

 

[Shamshi-Adad]

Who else got a loaner that wasn't on the "recommended" loaner list? Like another brand completely?

I had MyVerizon.com Chat Support move my service back to my previous phone, Lumia ICON.

Peace. Alan

 

[WyDave]

So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.

Unless you get there at the opening and are the very first one in the door on the 21st.....how are you going to know if they have them or not???

And as I posted....that is how my rep and store is doing it.

As this thread has shown, different locations are doing this differently. I would've thought that all the corporate stores would handle this the same, but OBVIOUSLY has not been the case.

 

[byrds8]

I was told by a Verizon rep that the stores would definitely have them on the 21st. Also, it says that the phone will be available on the 21st.

 

[jackash0912]

You : I am wondering if there is an option for Verizon to send me a replacement.
You : Instead of having to drive two hours round trip to pick up a replacement device.
Casey : Yes, I am. I am checking with our technical team as to the process that needs to be done on your case.
You : thank you
Casey : I have submitted a request to our technical team for a replacement of your device. Once the new devices arrive, they would ship out a device to you and along it would be a return box where you would need to send the device back to us. Only the device needs to be sent back, you can exclude the accessories.
Casey : To follow-up, you can contact our technical team at 800-922-0204 option 3.

 

[Kalkarni00]

So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.

I do hope that's not the case, been penalized for not getting a loaner, because if that's the case then there will be a problem. How about I didn't want a loaner or I decided to not panic like most did and just minimize the usage of the phone and not charging it over night? Again, we will see what happens on Wednesday as I am off that day and will be going into the store, luckily I have two places near me.

 

[AdamHLG]

I'm back on the Note 5 that I had mothballed as a backup. The Note 5 gets warmer than my power-it-down-immediately Note 7 ever did in its brief life span. Go figure.

 

[Kalkarni00]

Some young man from the Verizon store just said the replacement will starting the exchange at the end of the month, please ignore this post like I ignored and move forward to September 21

 

[Shamshi-Adad]

You : I am wondering if there is an option for Verizon to send me a replacement.
You : Instead of having to drive two hours round trip to pick up a replacement device.
Casey : Yes, I am. I am checking with our technical team as to the process that needs to be done on your case.
You : thank you
Casey : I have submitted a request to our technical team for a replacement of your device. Once the new devices arrive, they would ship out a device to you and along it would be a return box where you would need to send the device back to us. Only the device needs to be sent back, you can exclude the accessories.
Casey : To follow-up, you can contact our technical team at 800-922-0204 option 3.

That's how it's already setup for me. Like I said, this thread is just an addiction for me.

Peace. Alan

 

[Notelover17]

Unless you get there at the opening and are the very first one in the door on the 21st.....how are you going to know if they have them or not???

And as I posted....that is how my rep and store is doing it.

As this thread has shown, different locations are doing this differently. I would've thought that all the corporate stores would handle this the same, but OBVIOUSLY has not been the case.

I'm not saying they don't have lists but to say I didn't do the right thing by not taking a loaner is an untruth and therefore would have to wait. Im not concerned about when I get the replacement as I am not without a phone. Just don't like being told I didn't comply since I didn't get a loaner. When I did exactly what was requested. To power down and shut it off.

 

[Jewels81]

Log in to MyVerizon,com .
As soon as the next page settles down SELECT CONTACT US at the top of page to the right.
Next page SELECT CHAT close to the top, all the way to the left. - I just double-checked for you.

Peace. Alan

Thanks

 

[Kalkarni00]

I'm not saying they don't have lists but to say I didn't do the right thing by not taking a loaner is an untruth and therefore would have to wait. Im not concerned about when I get the replacement as I am not without a phone. Just don't like being told I didn't comply since I didn't get a loaner. When I did exactly what was requested. To power down and shut it off.

I am with you on this one!

 

[felloffthetruck]

The ONLY question that needs to be answered here is......................Has anyone been able to get a replacement Note 7 from Verizon yet?

 

[Shamshi-Adad]

The ONLY question that needs to be answered here is......................Has anyone been able to get a replacement Note 7 from Verizon yet?

R O T F L ! ! ! Somehow the date Sept. 21st keeps poppin' into my head...

Peace. Alan

 

[felloffthetruck]

R O T F L ! ! ! Somehow the date Sept. 21st keeps poppin' into my head...

Peace. Alan

The 16th is the date that keeps popping inside of my head over here.

 

[Shamshi-Adad]

The 16th is the date that keeps popping inside of my head over here.

Well there's still lots of time today. Especially Central, Mountain, and West Coast Time.

Peace. Alan

 

[trucksmoveamerica#AC]

I'm back on the Note 5 that I had mothballed as a backup. The Note 5 gets warmer than my power-it-down-immediately Note 7 ever did in its brief life span. Go figure.

Same here

 

[trucksmoveamerica#AC]

If there's one thing that people learn from this recall, I hope it's have a back up phone. People got lucky Samsung provided loaner phones. It's not the carriers or companies problem if you don't have a back up phone.