keepnitreel
Well-known member
From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!
I for one would want the "new box for old box". Just like a refurbished device you may get from a warranty claim - they usually just send the device and that no longer matches the label on the box. I keep everything with my devices in anticipation of resell. If the IMEI of the device doesn't match the box - red flag.
From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!
Samsung is directing you to your carrier where you purchased the phone. At this time they arent taking any exchanges directly. This is imo their way to not have to deal with the mess of it all. This way the deal with a handful of carriers vs a million individuals. Its pretty disgraceful if you ask me.
From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!
That post was made after hours on the phone with them refusing to honor their own policy posted on their website. After the dust settled the only issue I have with this recall is there was no uniformed way to handle returns and exchanges. Every carrier and retail store made up their own rules and most of them didnt follow the ones they made up.Hmmm... Disgraceful? I don't know... I think probably way more efficient, personally. It would seem to me that customers are going to get their phones replaced a lot faster and with a lot less hassle through carriers/stores than Samsung trying to handle these on an individual case by case basis, considering all the subtle nuances involved of getting all these phones reactivated on the various carriers...
Granted, I am kind of a die-hard Sammy fan, but I think they're handling this really admirably.
<think auto industry by comparison... >
I too am frustrated, though... Since my first Note 7 had a screen defect, this replacement will be my 3rd Note 7... <sigh>
No it will not be.I'm just wondering if these "New" Note 7's will be nothing more then the original stock (returned by carriers) that has been ripped open and the battery swapped out by Samsung?
I sure don't want a refurbished POS that I paid $850. for. :-\
I seriously doubt Samsung will resell phones recalled for a safety issue, even if fixed. The cost of parts and the cost to make them isn't worth the risk.Good question but I'm sure Samsung has ramped up the new replacements. Maybe later down the road if you have a warranty claim, you'll probably end up with a "used but with a new battery" device. I'm still contemplating what I'm going to do.
Has anyone seen this article? Even though I was going to exchange mine when the new ones came in I kinda thought my phone wouldn't be truly considered part of the bad batch, but it was made in Korea so that goes that theory ??????
Exploding kittens: how to tell if you have a Samsung SDI, or a 'safe' ATL battery in your Note 7
Plus 1. I'm not having issues or concerns at all. I'm using two different third party wireless chargers, a third party cable w a third party cigarette adapter, a third party cable w a third party wall brick and micro to C adapter and a couple of original samsung chargers as well. The phone hasn't gotten "too hot" in any scenario. Which begs the question... What temp IS considered too hot?
Plus 1. I'm not having issues or concerns at all. I'm using two different third party wireless chargers, a third party cable w a third party cigarette adapter, a third party cable w a third party wall brick and micro to C adapter and a couple of original samsung chargers as well. The phone hasn't gotten "too hot" in any scenario. Which begs the question... What temp IS considered too hot?
That post was made after hours on the phone with them refusing to honor their own policy posted on their website. After the dust settled the only issue I have with this recall is there was no uniformed way to handle returns and exchanges. Every carrier and retail store made up their own rules and most of them didnt follow the ones they made up.
I seriously doubt Samsung will resell phones recalled for a safety issue, even if fixed. The cost of parts and the cost to make them isn't worth the risk.
Why not? The most expensive part is in the $60 range.But it's just the battery, right? You can bet they won't destroy all these phones.
Thanks for the info!I was told by a Verizon phone rep (you can take this with a grain of salt!) that they will have the phones for exchange on the 20th, but will not start selling new phones until the 30th. So, theoretically, you'll be able to swap phones between the 20th and 30th, when there won't be any "retail" sales.
Has anyone seen this article? Even though I was going to exchange mine when the new ones came in I kinda thought my phone wouldn't be truly considered part of the bad batch, but it was made in Korea so that goes that theory ??????
Exploding kittens: how to tell if you have a Samsung SDI, or a 'safe' ATL battery in your Note 7
Was this info from Verizon or Samsung? Whenever I contact Verizon they say they have no idea when the phones will be in. TIA!could be awhile, sounds like they are going to replace current note 7s before selling to new customers.
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Samsung and carriers will most likely tell you they have no idea when.Was this info from Verizon or Samsung? Whenever I contact Verizon they say they have no idea when the phones will be in. TIA!
But it's just the battery, right? You can bet they won't destroy all these phones.