haganjeff
Well-known member
I chatted with Verizon customer service rep last night. He said he processed my replacement for shipping and I needed to call customer service to verify address and security questions. Everything is ready to go.
I called customer service this morning and there is no record of this on my account. They have no way to start the process of shipping me a replacement at this time . I can either go to a store on the 21st or call them back on the 21st.
I was on hold for quite a long time, which was to be expected with the iPhone release combined with the recall. But still an unsatisfactory waste of my time to be told two different things.
I just got off the phone with Verizon after several unsuccessful attempts to connect.Get this, my snotty representative had no idea about the latest statement that phones would be available by the 21st. I told her that Verizon and Samsung both emailed and texted. After a ridiculous wait she came back and said, "yeah, they should be available on the 21st". I asked if she could order me a replacement and I could send my old one back. She said I would have to go to the store. I pushed her on that since I ordered online the first go around and she abruptly told me to call back on the 21st. I told her other carriers were mailing the replacements out and she replied abruptly again to call back on the 21st. Verizon has lost a lot of my respect and confidence during this process. If I could find the Executive Customer Service email, I would let them know about my experience!