Verizon Note 7 Recall Thread

[skatergirl]

Well, this is interesting!

Did any of you who had their replacement shipped to them receive a return shipping label? I did not, just the receipt. Just called VZW and was told, "DO NOT return the phone". The gentleman said right now Verizon is telling all of its customers (guessing he meant just those who had it shipped) to NOT send them back, because they don't know how they're handling it yet. Then went on to say this whole thing is unprecedented. I told him the CS rep put mine thru as a return/repurchase and I was given a new payment plan. He said what they are doing is filing a form on our behalf(s) to refund the previously purchased Note 7's even tho we have not returned them yet! Said the process would take up to 72 hours, but he was filing it for me as we spoke.

He said just hold onto it, and they will be contacting us in the future with instructions on returning them.

LOL, so the ticking time bombs stay in our homes! I remember the manager of the store I tried to get a loaner from (but didn't have what I wanted) telling me they have them "quarantined". Pictured them tossing them into a huge water tank!

Wow ... the Note 7 saga continues.

 

[jbd19909]

I'll be receiving my phone today. There should be a return label. Last thing I was told, was to return it.

Guess we shall see.

 

[Mooncatt]

Wow ... the Note 7 saga continues.

dun dun DUNNN!

(Sorry, had to. I haven't posted in this thread in a while. Lol)

 

[Jedi215]

So I went yesterday and they saw my box and hand and took care of me quickly. Inside the box I had ear plugs only. Apparently Vz or Samsung is in short supply of chargers cause those evil savages took the new one out of the box and kept it. Alot of places let you keep all. They kept the most important thing. I had left mine at work

 

[From A Buick 8]

Well, this is interesting!

Did any of you who had their replacement shipped to them receive a return shipping label? I did not, just the receipt. Just called VZW and was told, "DO NOT return the phone". The gentleman said right now Verizon is telling all of its customers (guessing he meant just those who had it shipped) to NOT send them back, because they don't know how they're handling it yet. Then went on to say this whole thing is unprecedented. I told him the CS rep put mine thru as a return/repurchase and I was given a new payment plan. He said what they are doing is filing a form on our behalf(s) to refund the previously purchased Note 7's even tho we have not returned them yet! Said the process would take up to 72 hours, but he was filing it for me as we spoke.

He said just hold onto it, and they will be contacting us in the future with instructions on returning them.

LOL, so the ticking time bombs stay in our homes! I remember the manager of the store I tried to get a loaner from (but didn't have what I wanted) telling me they have them "quarantined". Pictured them tossing them into a huge water tank!

I should receive mine tomorrow, was told on the phone that their would be a return label and that i should just use the box that the replacment one came in to send it back.

I had heard that UPS ground was ok with taking the recalled ones and my replacement one is coming UPS. Those of you that are being told to NOT ship back did your replacement arrive UPS or FedEx?

 

[Shamshi-Adad]

That make sense kind of, but there should not even be a transaction that needs to be taxed IMO.

But hey my replacement note is shown as shipped howeveri do not have an estimated delivery date yet. I have not asked about the $25 credit yet.

How far from you is it shipped from?

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[sandra_17]

I'll be receiving my phone today. There should be a return label. Last thing I was told, was to return it.

Guess we shall see.

That's what they told me on the phone too. That it would be just like a warranty replacement. Label in the box, use the same box, send just the phone. For a minute I thought I overlooked the label, but all there was, was the receipt which is why I called. We'll see!

(Told my son who has been up my arse to get rid of the original from the day this hit the news. He said, "You better finish getting your stuff off that phone, turn the screen off to no, display on brightest and let the battery run down til it shuts off!" He's probably right!)

 

[Shamshi-Adad]

It looks like I was credited a device payment as well as the $25 bill credit.

Me too.

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[sandra_17]

...was told on the phone that their would be a return label and that i should just use the box that the replacment one came in to send it back.

I had heard that UPS ground was ok with taking the recalled ones and my replacement one is coming UPS. Those of you that are being told to NOT ship back did your replacement arrive UPS or FedEx?

I was told the same thing. Mine came from TN to NJ via FedEx, and it showed leaving TN six hours before arriving at Newark, NJ (guessing at the airport FedEx depot). But the CS rep didn't question where it was sent from/to, just that this is what they're now telling everyone. Something must have changed betweenTues when I ordered it and was told the same thing as you, and today.

 

[Shamshi-Adad]

Everyone with a Silver Verizon replacement do you have a single bar code sticker on your box or double stickers (new one on top of old) ?

I have the black with double stickers and that just seems fishy to me.

Single

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[From A Buick 8]

How far from you is it shipped from?

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

Mine started from Memphis Tn 9/21/16 at 6:13 pm

 

[Shamshi-Adad]

Mine started from Memphis Tn 9/21/16 at 6:13 pm

So you receipt today?

 

[Shamshi-Adad]

shows as shipped now, also the ups tracking number is showing that it has been picked up.
have you shipped back your old device yet, if so did you send back just the phone pr what. also did your replacement phone come with a new sim, and if so did you use the new sim.

Yeah, new sim. Activated in 2 seconds.

 

[Shamshi-Adad]

So I just looked at my bill which is due the 29th and it appears that they credited me for the first month of my device payment plan. My bill is 36 dollars cheaper than it was this morning and there is an adjustment on my account reflected that deduction. Did anyone else experience this? I actually completely forgot about the 25 dollar credit and I'm not sure if that will be applied on the next billing cycle or what the deal is. Maybe they'll just extend my device payment a month instead which is ok too.

Yes, a LOT of us on the $36, but kind of spotty on the $25.

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[Shamshi-Adad]

Behold the drama of my Note 7 replacement saga.

Last Sunday (9/11), I stopped off at a Verizon corporate store four hours from home with nothing but my Onyx Black Note 7 and the charger. I told them I wanted to trade it for another Samsung until the replacements came in, but because they were the tiniest Verizon corporate store in the history of man they only had the regular S7, and I didn't want to give in to a "way smaller" phone so they offered me an iPhone 6S+. I figured "why not" and did the trade. They didn't ask for the cable, or any accessories, but I left it on the counter by accident in my hurry to get started on my drive home.

Fast forward to the iPhone 7 launch, I tried to be clever and sneak in under the "14 day return policy" and get the iPhone 7 as a "loaner," because why not try all the candies in the box, and got denied. I could either keep the iPhone 6S+ forever and ever and receive a $100 bill credit, or hold my horses for the Note 7. I decided to hold my horses and hold on for the Note 7, and the sales rep promised to text me when the Note 7's arrived.

Keep in mind, I live in podunk Kalispell, MT, and am on a first name basis with the reps at my corporate store, so when she said she'd text me I knew she would. Fast forward through the weekend, and to the 20th, lo and behold, the sales rep texted me and told me to come on in for some tasty Note 7 deliverance. Unfortunately, I was too tired for tasty Note deliverance after working graveyard on a 12 on and 12 off shift and having failed to have gotten any sleep at all due to one sick minion that day, so I decided to go in on the 21st, today, and snag my new Note.

To my horror, my 48 hour bender of little to no sleep and taking care of a sick kiddo caught up to me and rather than wake up from a nice snooze after getting off at 7 am, I woke up at 11:20 am. I grabbed the iPhone and the Verizon bag with all its junk in it and shot off to the store. I pulled into the parking lot at 11:45 to find it completely full (for a small VZW store). Walked in the door and the rep that had messaged me the day before came shooting over and said "we're all out..." Rage. All I felt was rage. "Just kidding, we got another shipment this morning. All three colors."

They put me in the queue and told me it'd be about 30 minutes, which I agreed to so I could have a look at cases as I had accidentally left THAT on the counter four hours away as well, and I am nit picky to the day I die about cases. Not even five minutes later I was swept up by a sales rep I had never seen before in my life. Literally. He leads me awkwardly around this huge display of Beats and Mophie cases, then back the opposite way and I ask if we could sit somewhere, anywhere as I hadn't slept well and he led me up to one of the standing bars, of course.

He goes through the motions, finds my account, I slap the iPhone in his hand and he looks absolutely horrified, then mentions he's only been on the floor for three days. He asks me to remove the Touch ID so he can take the phone into the back and call Verizon as he knew how to exchange Samsung for Samsung but not Apple for Samsung. I took it with a grain of salt and removed my Touch ID and away he went. I literally stood at the standing bar for 20 minutes without a peep from this kid. He totally popped smoke and I thought he may have been dressed as a Verizon employee and absconded with my million dollar dinosaur. Eventually, another rep tells me on his way by that so and so was still in back with the store manager going through the motions with Verizon over the phone, and this rep hands me back my iPhone so that I will "have something to do while I waited for so-and-so." I thanked him, but couldn't stand anymore so I went and sat at the accessories bar and watched other customers coming in and getting their new Note 7's or finishing up the exchange process and started to get anxious.

About 20 minutes later, the kid pops back up with a black Note 7 under his arm, and without the bag with all the iPhone junk and accessories. I asked if he had returned the items and credited my account and he said that he had, and then I reminded him I wanted silver and not black this time and he gets a little flustered and heads into the back and comes back with it. He sets the Note down and takes my phone and proceeds to try and factory reset it even though the upgrade approval hadn't come through from Verizon yet. I take the iPhone back, and the rep that handed me back my phone earlier over hears and tells the kid that he needs to call Verizon back right now and get the upgrade reset right now because it should have been automatic. The kid then tells me that "you are so boss, Carly, thank you so much for your patience. You're really boss."

I'm like "what the F does that even mean? I'm ten years older than you, I don't get what the hell you're trying to say to me." and I learned today that "you are boss" apparently means "you're awesome." So he goes into the back, yet again, to call Verizon and sweeps my silver Note 7 away with him. I'm beyond flustered at this point because it's now been TWO HOURS. I understand it's relaunch day, but good grief. Why isn't this kid shadowing another rep instead of working the floor? I get up and march out the front door, straight to my truck, and hop in, roll up the windows are start screaming like a banshee because I'm tired and cranky and I don't want to be tired and cranky to the new guy. I go back inside just in time to meet the kid back at the accessory bar. The upgrade is reset, they can't get around the $20 upgrade fee for some reason but he guarantees it'll be credited back to my account, then he scans my new Note, then before he even opens the box proceeds to once again try to factory reset my iPhone. I watched in horror as he wiped it, then proceeded to set it aside and open the box and setup my phone for me. I should have stopped him, but like I said, I didn't want to be tired and cranky to the new guy. I've tolerated his weird lingo I can't possibly understand through the age gap, he's been snapping on a piece of gum since the first phone call and setting my nerves on fire, and he wiped my phone that I've been precariously balancing half my work and National Guard contacts on via Smart Switch for 2 years now, and now he's trying to rush me out the door.

I snatched my Note from him, and the box and the Tech 21 Evo Wallet case I'd picked out, and blew out the door before he could thank me for coming. Maybe it was just amplified because I was tired, but I think that is one of the worst experiences I've ever had with the VZW corporate store here. I don't even know if anything was actually credited to my bill, and don't know if I'm eligible for the $25 deal from Samsung. I think I'll sleep on it (someday, ha!) and try and figure out if the iPhone accessories were credited to my account, etc.

What a nightmare. I'm glad that's over. I think I need to take a break from Big Red for awhile and hide out at home whenever there's another launch etc.

What doesn't kill ya, makes ya stronger.
Well..... maybe after a long nap.

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[Shamshi-Adad]

Why is everyone having a problem?

The verizon reps told me exactly what to do. Bring everything with the loaner phone and get my new note 7.

Got it done instantly like everyone else in the store.

YOU, OBVIOUSLY avoid and don't step on any cracks in the sidewalks. MOST people don't even think of that and are steppin' on the cracks in the sidewalks all day long!

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[negreenfield]

I am on a huge business account and had no problem getting them to ship me a new phone. I went through *611.

Thanks. I ended up trying the store with no luck and had already tried calling Verizon to no avail. Turns out I got an email from our safety department right after getting out of the Verizon store coincidentally and we are handling it directly with our Verizon rep. They are shipping mine but not exactly sure when. Good news is we have a process. For us though we don't ship the non-working one back. This doesn't have a process yet so we just have to hold onto them (turned off of course) until further notice.

Just glad to know what the solution is!

 

[From A Buick 8]

So you receipt today?

No scheduled to deliver tomorrow, i went on My UPS app and changed it to stay at the local UPS site so i can pick it up there.

 

[Shamshi-Adad]

No scheduled to deliver tomorrow, i went on My UPS app and changed it to stay at the local UPS site so i can pick it up there.

R O T F L M A O YOU DA MAN!!!

Peace. Alan
SS Galaxy Note 7 [MM 6.0.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]

 

[skatergirl]

Well, this is interesting!

Did any of you who had their replacement shipped to them receive a return shipping label? I did not, just the receipt. Just called VZW and was told, "DO NOT return the phone". The gentleman said right now Verizon is telling all of its customers (guessing he meant just those who had it shipped) to NOT send them back, because they don't know how they're handling it yet. Then went on to say this whole thing is unprecedented. I told him the CS rep put mine thru as a return/repurchase and I was given a new payment plan. He said what they are doing is filing a form on our behalf(s) to refund the previously purchased Note 7's even tho we have not returned them yet! Said the process would take up to 72 hours, but he was filing it for me as we spoke.

He said just hold onto it, and they will be contacting us in the future with instructions on returning them.

LOL, so the ticking time bombs stay in our homes! I remember the manager of the store I tried to get a loaner from (but didn't have what I wanted) telling me they have them "quarantined". Pictured them tossing them into a huge water tank!

I did not get a label either.