AT&T Note 7 Recall Thread

[Misterb]

Re: Verizon is a joke with the Note 7 recall

When I called att yesterday they told me that Samsung advised them not to do any orders or exchanges dealing with the note 7 situation over the phone. Everything will be done in the store.

And if they don't have the phone you want? Then what?

 

[felloffthetruck]

Re: Is AT&T refunding Note 7 accessories?

I had the same screen protector mine and got a full refund.

Did you do it at the same time you returned the Note 7?

 

[D13H4RD2L1V3]

Re: Verizon is a joke with the Note 7 recall

And if they don't have the phone you want? Then what?

Refund and use the money to buy whatever phone you want somewhere else?

 

[keepnitreel]

Re: General Refund/Exchange Thread

Take a look at your verizon account and see if you're back on month to month like most of us just found out, that we are and with upgrade eligibility.... If so, see if you can order online if it allows you to....

 

[sweetypie31]

Re: General Refund/Exchange Thread

And if they don't have the phone you want? Then what?

That's where I got mad because she told me that right now all att is doing is exchanging the note for any other phone I want. If I choose a refund, It's up to the manager of the store if they want to offer a refund. Not sure how Verizon will handle it.

 

[amluvsandroid]

Re: General Refund/Exchange Thread

My Verizon account says my Note 7 is paid in full. I am going to take my time weighing my other options.

 

[fargas0822]

Re: General Refund/Exchange Thread

We have a Verizon business account. I called this morning and did a full refund towards an iPhone 7 plus. They gave me no hassle. Figured I'd use this as a chance to try Apple out until the next Note line comes out

 

[mickeyboat]

Re: General Refund/Exchange Thread

I have it in writing that my monthy Verizon bill for the Note 7 has been refunded. It also shows up in my online bill a credit of $36 for Oct. Verizon also stated in writing that if I return my accessories, ie case and screen saver I will also get a refund for those. I do have to take them to a Verizon store. Verizon did not know how long I would have before I would have to replace my Note 7, but they would publish that as soon as they hear from Samsung. My phone was not a replacement but one I purchased after the replacement phones were being exchanged. mickeyboat

 

[canonuevo]

Re: General Refund/Exchange Thread

So what's going to happen if you upgraded via next plan with ATT, but do not want to get another phone and have a spare at home that I can use?

 

[keepnitreel]

Re: General Refund/Exchange Thread

What's the deal with the 2 gb bonus data they're offering for my N7 my line and my S7edge line? I accepted the 2gb bonus on the S7edge line but haven't accepted on the N7 line yet....

 

[shaleem]

Re: Is AT&T refunding Note 7 accessories?

I returned everything and exchanged it all ... Car charger, S View case, Body Guardz HD screen protector. I just exchanged everything for basically the same items for the S 7 Edge. Except for the case ...I got an Otterbox case for the phone.

 

[jtmo3]

Re: No Next Contract Terminations from AT&T

Why don't you just pay the phone off right now. Then take it back and get a full refund. Why wouldn't that work? You'll be out of next by paying the phone off and then hand it back to them and ask for a full refund.

 

[Thehomez]

Does anybody see anything in writing online that those of us who purchased the Note 7 with the AT&T BOGO deal will have that same deal honored if we switch to the S7 Edge?

 

[Kkosier]

Does anybody see anything in writing online that those of us who purchased the Note 7 with the AT&T BOGO deal will have that same deal honored if we switch to the S7 Edge?

I haven't seen anything in writing, but I had an online chat with an AT&T rep. He said the bogo would still apply to any s7 phone. When I told him I wasn't interested in the s7, he said they could apply the bogo to the iphones as well.
He did say that it all had to be done in store, so we'll see what the in store reps say.

 

[mikeshauling]

I bought 2 N7 with the BOGO , i traded them both for S7 edges when the 1st recall came along. I then traded 1 of the s7 edges back in for a new and improved N7 but kept 1 s7 edge. Now i guess i will go back again and trade in the newer N7 for the s7 Edge AGAIN !
Is this what you are asking ?
I think i am able to just get a refund for the N7 i still have but im sure the discount on my bill for the BOGO will go away.

 

[bmitchell1876]

Here's the official Verizon text

 

[bmitchell1876]

Here's the text... Sorry about the above pic
Just received:

 

[cardboard60]

It would be nice if you could open it.
At&t told me there is no recall
So how is everyone getting replacement phones if you have the 2nd note 7

 

[screwhead728]

Will I be able to add a line to my account to get the iphone 7 plus and then cancel my current line once I return my Note 7 and keep my old number?

 

[kayjbee]

It would be nice if you could open it.
At&t told me there is no recall
So how is everyone getting replacement phones if you have the 2nd note 7

I went in today with my replacement Note 7 and told them I no longer want it and got an s7 edge and also changed to upgrade every year instead of 2 so I'm not stuck with this for 2 years. Had no issues didn't have box or chargers with me either.