Verizon Note 7 Recall Thread

[Mooncatt]

Re: The Note 7 lives on at Verizon. Just left the Verizon store and called Billing Support to confir

Exactly. If people are concerned about battery temperature there are several good monitoring applications to do so.

The problem is the high temps don't cause the battery to go up. The internal short or whatever is triggering the runaway reaction is what causes the excessive heat, at which point it's too late.

 

[DasWindows]

In order to get the TV, do you need to pay the s7 edge in full or can you do the payment plan. Sorry, never bought a phone at best buy.

Payment plan worked for me. It's just like most promo's that stores offer. Best buy usually has the best offers or support the best offers.

 

[jamesrick80]

Yea I ended up perordering that, only phone that's really kinda close to Note 7 I think

You will have a rude awakening when you use vanilla android then....the s7 and s7 edge and note 5 are the closest thing to the note 7....even the lg v20 is much closer and at least has a extensive feature set.....

 

[credo]

Has anyone else heard about Samsung & Verizon to continue support for Note7? I can't find any confirmation on the above post about this.

 

[LailaAK]

Re: The Note 7 lives on at Verizon. Just left the Verizon store and called Billing Support to confir

The Note 7 lives on at Verizon. Just left the Verizon store and called Billing Support to confirm. This is what is being said by both Verizon groups which include the Store Mgr and Duty/Floor Mgr.

- They are zeroing out the charges for the Note 7

- They are resetting the upgrade eligibility for the my account (Note 7) to "upgrade eligible" as of today.

- You can keep the Note 7 and use as before, so the phone is free at this point.

- You can upgrade to another phone at any point and you will be sent a return box for your Note 7 and thus have a payment for the newer phone

- There are no plans to discontinue cellular service or support for the Note 7 either from Verizon or Samsung.

so who's liable if the Note 7 catches fire and someone is
killed or injured? (both civil and criminal cases)

Verizon or the customer who elects to keep using it?

Samsung is no longer liable because they have recalled
the device. If someone chooses to continue using it after
several months, it would be hard to blame Samsung.

 

[aparker2005]

Yeah we need clarification on this

 

[Dude2]

Re: The Note 7 lives on at Verizon. Just left the Verizon store and called Billing Support to confir

so who's liable if the Note 7 catches fire and someone is
killed or injured? (both civil and criminal cases)

Verizon or the customer who elects to keep using it?
Liability and responsibility is on the customer. If you are concerned you should send it back. I believe my phone is a low risk at this time.

Samsun is no longer liable because they have recalled
the device. If someone chooses to continue using it after
several months, it would be hard to blame Samsung.

 

[jordans0nly]

Seems pretty straight forward. They're not making anymore. No one is selling it. VZW is giving a return box option. So, now it's on you (in general)..

 

[Jaycemiskel]

For some reason, Verizon is saying that I'm not eligible for an upgrade until 2018 now.

 

[trucksmoveamerica#AC]

I'm betting the note 7 will be blocked from carriers at some point, just my opinion.

 

[RaspberryRed]

For some reason, Verizon is saying that I'm not eligible for an upgrade until 2018 now.

I'm having the same problem. My Note 7 payments have not been refunded and I am not eligible for an upgrade. My husband's Note 7 on the same account has been refunded and he is eligible for an upgrade. It makes no sense. Same phones, same account.

 

[Jaycemiskel]

I'm having the same problem. My Note 7 payments have not been refunded and I am not eligible for an upgrade. My husband's Note 7 on the same account has been refunded and he is eligible for an upgrade. It makes no sense. Same phones, same account.

Exact thing happened with me and my wife. Hers is fine. They actually had the nerve to say that they canceled the device payment and added the 2 year contract. I said for what? You guys didn't give me anything. They're "looking into it." Keep asking if anyone else has access to my account.

 

[Jude526]

Re: Best Buy purchase?

so wondering how the recall will work if you purchased through best buy for verizon?

do you go back best buy or to verizon?

Where you purchased.

 

[Jude526]

Exact thing happened with me and my wife. Hers is fine. They actually had the nerve to say that they canceled the device payment and added the 2 year contract. I said for what? You guys didn't give me anything. They're "looking into it." Keep asking if anyone else has access to my account.

Did u call customer care and ask for a manager? This is weird. The phone has been pulled permanently.

 

[wolverine2003]

For some reason, Verizon is saying that I'm not eligible for an upgrade until 2018 now.

Call customer service. Same thing happened to me. I explained to them what happened and they made my upgrade date today.

 

[From A Buick 8]

Re: Verizon text message

Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.

So far they only "strongly recommend" exchanging it? Think I'm gonna hold out as long as it's not mandatory and still works.

exactly what i am doiing

 

[aparker2005]

Quick question. Since Verizon reset our upgrade, does the upgrade count exchanging for an s7e?

If not I may just exchange and use the reset upgrade for the next version of the note.

Otherwise I'm gonna get a refund and get the free TV from best buy for 2 year price which is what I did for my N7

 

[crazyavery]

I would call them again. I just talked to a rep on the pc and what they did was a bill credit for the amount and I still have the phone.

 

[trucksmoveamerica#AC]

I would call them again. I just talked to a rep on the pc and what they did was a bill credit for the amount and I still have the phone.

I went with the s7 edge anyway, so I'm good. Couldn't bring myself to spend that much more for the iPhone. IPhone is raping you on contract prices

 

[crazyavery]

I went with the s7 edge anyway, so I'm good. Couldn't bring myself to spend that much more for the iPhone. IPhone is raping you on contract prices

I got the credit which made my bull -11$ and pre-Ordered the Pixel xl