Verizon Note 7 Recall Thread

[ibcop]

Y'all should just move to Montana, land of no sales tax.

No way....too damn cold. lol

 

[felloffthetruck]

No way....too damn cold. lol

ibcop, what case are you guys using with the Note 7's ?

 

[Preach2k]

ibcop, what case are you guys using with the Note 7's ?

 

[pauldroidr2d2]

It is not just an opinion, but a very well documented fact, just read through this thread.

It is inexcusable. A company the size of VZW should have put into place steps to handle the situation. They've known for close to a month about the recall.

How anyone could believe these companies have any interest in providing quality service is beyond me.

 

[jettie1767]

I just walked in to the Verizon store in Freehold Mall and exchanged my S7E to a Blue Note 7. Two weeks ago, I exchanged my black Note 7 for the S7E under the recall program. So, last night, I switched again and no questions asked. No restocking fee or anything and I got my $25 credit on my bill.

 

[Xenuprime]

be nice, be nice, be nice until it is time to not be nice anymore.

Thanks Dalton. Of course, I thought you'd be bigger

 

[rnb8408]

AHH!

So I called Verizon today regarding the missing return label and was told I had to return it to my store in order to get refunded for the taxes and stuff.

Call my local store, get on hold 3 times...1st she says to print a label on My Verizon....Then when I explain I was told we can't ship them, she puts me on hold again then says they are trying to figure out what to do because they can't ship the phones...Why did you tell me to then?

Anyway, just finally said just bring it in and they'll do the return on the old phone. I may just do that. I don't want to wait and hold onto the old phone and risk losing that money in taxes or worse, getting charges for the old phone. I just want this over with!!!!!

 

[MizWylie]

Yeah, it's pretty much like that. Plus, cell service is terrible here in the ice cave... what's that, Ygritte? Again?... anyway, yeah, Montana is a cold and terrible place and you should avoid visiting here at all times. Gotta go... Yes, right, Ygritte... I know nothing, right... a little lower...

Something something, The Horn of Winter...

You know nothing, Jon Snow. Don't talk about Montana that way.

 

[From A Buick 8]

Thanks Dalton. Of course, I thought you'd be bigger

I'm showing my age

 

[From A Buick 8]

AHH!

So I called Verizon today regarding the missing return label and was told I had to return it to my store in order to get refunded for the taxes and stuff.

Call my local store, get on hold 3 times...1st she says to print a label on My Verizon....Then when I explain I was told we can't ship them, she puts me on hold again then says they are trying to figure out what to do because they can't ship the phones...Why did you tell me to then?

Anyway, just finally said just bring it in and they'll do the return on the old phone. I may just do that. I don't want to wait and hold onto the old phone and risk losing that money in taxes or worse, getting charges for the old phone. I just want this over with!!!!!

Give us a full report on what happens

 

[DatsyukianDeke]

Going to local store today to return back to note 7. Hope it goes smooth.

 

[lookingforwardfromhere]

I see alot of people getting their Note 7 exchanged. I bought by phone from a premium retailer rather than a corp store. Will I be able to return it to a corp store or do I have to go to the place where I first got the phone?

You have yo go to the store you bought it from. I had this issue and although i was able to take care of ut at the corporate store I did run into problems.

 

[lookingforwardfromhere]

What you guys use to transfer everything including settings to new note7?

Google

 

[lookingforwardfromhere]

I'm glad I was able to get my phone exchanged. But, overall in my opinion VZW did a horrible job in preparing their stores and systems to accommodate for the change.

From my perspective, this was an opportunity for them show they are not just the same ma/pa bell companies of the 20th century. Unfortunately, that attitude is still all too present.

It is such a shame. I'm still trying to figure out what all my charges were.

Their phone support is incapable of assisting on that either. They said it has to be handled at the point of sale.

I think we all had differing experiences. I had a very good experience at the corporate store but not so much at the "premium" retailer.

 

[From A Buick 8]

well like some of the others, i did receive my replacement phone but no shipping label to send the recall phone back.

 

[Preach2k]

well like some of the others, i did receive my replacement phone but no shipping label to send the recall phone back.

What provider do you use. Bring the recalled phone there and get a receipt.

 

[Blazeeofglory]

well like some of the others, i did receive my replacement phone but no shipping label to send the recall phone back.

I did not receive a return label for my phone either. My spen seemed to stick out a bit more than it did on the other phone. I popped my old spen in and it seemed to fit better. Anybody else have this issue?

 

[From A Buick 8]

What provider do you use. Bring the recalled phone there and get a receipt.

i had ordered the original note 7 from verizon online. i will call them and see what they suggest, but yes i most likely will just take time off work to drop it off there.

 

[ggrr8t]

Well at least we get to keep the accessories lol. I doubt if i ever loose my spen, but you just never know

Hello BXChick from a BXGuy.

 

[From A Buick 8]

Aug 2

that is the date for your replacement phone?