I think my S Pen is broken

[Alden Li]

I need help. For some reason my S Pen is registering touches when I am just hovering it above the screen and not actually touching the screen with it. When I do try to register a touch by touching the screen it will sometimes not respond. This did not happen a couple of days ago. I am not sure how to fix this problem. Does anyone have any ideas?

 

[smooth4lyfe]

Did you drop your S-Pen or did it hit a hard surface or something?

 

[kevinpleasants]

Did you drop your S-Pen or did it hit a hard surface or something?

Have you restarted the phone to see if it continues?

 

[Alden Li]

I did not drop the phone or the s pen. I also restarted the phone and it was the same result.

 

[Alden Li]

I think it's my s pen that is broken. I used the s pen from my note 3 on the note 8 and it worked fine. I then used the note 8 s pen on my note 3 and the same problem occurred. Would I be able to get a free replacement from Samsung or would I have to go through T Mobile since I got it there? Also would I have voided the warranty if I just placed the s pen in the sink and got it wet?

 

[chanchan05]

There are replacement tips in the box. Try that first.

 

[Alden Li]

Yeah I did use those, but same result. I think it's the entire pen that is bugged.

 

[amyf27]

Yeah I did use those, but same result. I think it's the entire pen that is bugged.

They should provide a replacement pen for you. Go through tmpbile they're great for that. I have them and have had to do three replacements over the last few years (S6, 7edge, and Gear s2 watch, all unrelated to each other).

 

[jay887]

I think it's my s pen that is broken. I used the s pen from my note 3 on the note 8 and it worked fine. I then used the note 8 s pen on my note 3 and the same problem occurred. Would I be able to get a free replacement from Samsung or would I have to go through T Mobile since I got it there? Also would I have voided the warranty if I just placed the s pen in the sink and got it wet?

Tmobile won't cover it ...you have to go through Samsung. They consider it an accessory which is what I was told when I called them about my s pen. Called Samsung and I have a spen warranty exchange processing right now.